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158 comments found.

Does anyone know how to change the image that serves as the background for the “parallax” header on the Bookish Home page. I have searched through all control panels and have been digging through the php files for days without luck.

HI,

You can change the parallax by going to the Theme options panel (Bookish)> Background> Parallax background. Upload image to change the parallax background.

We also provide one-on-one support through our ticket system at http://crunchpress.com/support

If you have another question please feel free to open a ticket with our technical support team.

Thank you.

I opened a ticket a week ago and had no response . I have a very urgent problem in the slide of the products of home http://murenaeditrice.it/new/

thanks all the same , I rewrote the code alone

Greetings!

Glad you got it resolved yourself. Would you please never mind sharing the ticket ID# so I can check it out, why your ticket was delayed that much as its very late by our own standards.

Thank you.

Hi again – I’m contact you because I need my website back up and running before the end of the day. The theme is broken, uploaded for your team to fix and then I wake up to a broken website at http://www.how2makelifework.com – You will probably remember me from months ago when we went through this the first time. Here’s the ID #653638. Please have a response today as to why your team broke my website while they were making changes to the theme that is broken in many ways.

Hi, Our support team has not accessed your site. There must be some confusion. We are waiting for you response at ticket.

Thank you.

Trying to start a support ticket, and your product isn’t even listed. I’ve tried two browsers and it’s not accepting my product key even though it’s valid. Since I’m not able to submit a support ticket using your system, I’m putting my issue here.

Please refer to my client’s site www.bryankoepke.com to see what is happening.

1) Images are not uploading – just a questionmark is displaying after uploading the image. Not displaying image after save.

2) Theme’s reviews section not displaying reviews correctly – not paginating to the following page and runs off the image.

3) Color orange not changing at top. Need to change it to a different color.

4) Your theme Bookish is not displaying in your help ticket listing. ?

Hi there,

There are 2 versions of Bookish. 1. HTML Template 2. WordPress version.

Can you please check if you have selected the correct theme? Here is a screenshot of the support system, Bookish is listed and I have highlighted the product that you have to select. https://goo.gl/fWwOUU

Please try to open the ticket by selecting the right product and it should work fine.

Best Regards.

I have saved the main menu as the main navigation menu several times, however it will not show up while viewing the website, please advise.

Hi there,

This happens most of the time due to some jQuery conflict or using older versions of the theme.

1 To resolve it, please disable all plugins one by one and then cross check admin panel, this way you can locate the rogue plugin.

2 Update theme to the latest release.

Can you please share your WP admin login by opening a ticket at http://crunchpress.com/support

So we can diagnose and recommend you a solution for this issue.

Thank you.

dreed15

dreed15 Purchased

Hi, so I keep seeing this error under “Themes” in wordpress backend, “The following themes are installed but incomplete. Themes must have a stylesheet and a template.” It says “stylesheet is missing” Because of this I wasnt able to install it the normal way through wordpress. So I used filezilla ftp and I unzipped it and took the folder “bookish” and uploaded under themes folder in wpcontent. After I did that it finally let me use the them. However, anywhere in the theme I try to upload a pic to use such as favcon, background image, author image etc. it shows a broken type image icon and wont display anything that i upload. Can you please help me with this asap? Pleaseeee I ALREADY MADE A TICKET FOR THIS BY THE WAY. Thanks in advance!

-Dom

Hello Dom,

Thanks for your purchase of Bookish WP theme.

The package you downloaded from themeforest.net contains multiple files and folders like documentation, an editable PSD, License file etc. This package itself is not the theme folder, theme is located in a sub-directory.

Please extract that package and go to sub-directory ‘Theme’. Open it there is a theme folder in it named ‘bookish’.

Zip and upload this folder to your WordPress install. It should be working fine.

After you have successfully upload and activated theme, please go to WordPress Admin Panel > Bookish > Dummy Content > Dummy Content Click ‘Import Dummy Data’ to import data for your site.

If you have any other question please feel to open a support ticket at http://crunchpress.com/support

Thank you.

dreed15

dreed15 Purchased

Thank you. I extracted this data already. I also added alot of pages and data to my site before I got this reply. So if I import “dummy content” will that delete everything I already have and change my layout/style of the site?

Hi there,

Importing dummy content again will duplicate all content. As you have already imported data. I suggest doing it on a fresh install.

Thank you.

dreed15

dreed15 Purchased

How do I remove the telephone text from the header???

Hi there,

This quesiton is already answered in the ticket you opened at support system i.e, ticket ID# 693754

I’m copying response from there.

To remove the telephone from the header go the following path:

themes/bookish/bassets/css/custom.css

then go to line number 3279 and write the following code under the class .header-top-left

display :none;

If you face any issues, please contact us through already opened ticket at support system, it will decrease support response time for you.

Thank you.

Pre-purchase question,

Hi, I need to run the online bookstore with the free book. Can I do with your template? Because on every page show purchases book. I need my visitor can download the book with one click.

Hi there,

Sure you can do it with Bookish WP Theme. Bookish WP theme is using WooCommerce to manage it’s store section. To add a free downloadable product you can add it as an external product. https://docs.woothemes.com/document/managing-products/#section-7

In URL section you can add file location of your free files to be downloaded.

Thank you.

Hi Great theme – thanks for creating it! Is it possible to have a display for all your books under the main banner? e.g. on the demo preview, having more than one row for the “Buy Here” section?

Hi there,

Thanks for your interest in Bookish WP Theme.

‘Buy Here’ section is slider displaying all books. You can display all your desired books using that element.

Minor customization will be required to remove script for slider so it will be able to display all books in rows, instead of slider layout. Our support team can guide for this minor customization.

Best Regards.

Images not show up as Demo when Import Dummy Data?

My ID ticket: #780908

Hello Kidtiter,

Our support staff works Monday to Friday 10 a.m to 8 p.m GMT +5

Usually, we respond within 24 hours but it can take up to 48 hours. It depends on the number of tickets we receive. Also, some tickets are forwarded to our development team for answers which increases the response time.

If you refresh your ticket (by posting a new update), it will go to the end of the queue, so please do not refresh tickets if you want a fast response.

Thank you.

Hello – we are having major issues with this theme. My developer is requesting that you please send us the “Database” file. Also the latest theme files. and finally, if possible, please also send us uploads directory so that we have all the images setup exactly as well. Please let me know. Thanks!

JohnAilya

JohnAilya Author Team

Hi there,

Thank you for purchasing our theme.

No need to worry, we have a technical support team that will help you out in the best way.

We provide one free installation services to our customers. We will be happy to set up your site just like the demo with the dummy data.

You can open a private ticket with the WordPress login credentials on the following URL and our support team will help you in setting up your website properly.

If you are facing any technical issue you can open a ticket at http://crunchpress.com/support

Thank you.

Hi i am new to all this, I have spent a very long time trying to check and change the colour of the ‘container’ box on my website.

I need to know how to change my Colour of Container Box.

Here is my website http://www.nirmalkumar.net/

JohnAilya

JohnAilya Author Team

Hi there,

I have visited your website. However, it will be great if you can specify the container box you are referring to.

It will be great for my understanding if you can share a screenshot with a highlighted area so I can guide you properly.

Thank you.

Just i need to change my website background like you can see on website there is background. In some sections container box is OK but in some not ok.

I am using this code for this right now.

.vc_col-sm-12 { background: white; }

Just simple i want change website background.

Regards.

JohnAilya

JohnAilya Author Team

Hi there,

Your query falls under the technical support. And, we will require the login credentials of your website. Please open a support ticket after purchasing your support package at http://crunchpress.com/support

It appears you have a purchase older than 06 months. A supported item includes item support for 6 months from the purchase date.

You can read more about Envato’s updated item support policy here, http://themeforest.net/page/item_support_policy Item support pricing structure is explained here, https://help.market.envato.com/hc/en-us/articles/205923460-Purchasing-Supported-and-Unsupported-Items

Please extend your support period by making a purchase from product’s page. Once you made the purchase please reply here, we will be glad to answer your technical support questions.

Best Regards.

I imported the dummy data but the site still doesn’t look anything like the original demo theme. I need the install the demo version asap so I can go from there. That would make this so much easier to use. This is very frustrating.

Ok, i have submitted the ticket. Any idea how it will be before it’s installed & ready to use? Thanks

How long will it take???

JohnAilya

JohnAilya Author Team

Hi there,

Your ticket has been answered and the installation issue has been resolved.

Please note our support staff works Monday to Friday 10 a.m to 8 p.m GMT +5 Usually we respond within 24 hours but it can take up to 48 hours.

It depends on the number of tickets we receive.

Thank you.

I purchased the WordPress theme Bookish on 6/30/16 and I have had a lot of trouble installing this theme. I am working with a technician I hired from this site for $50.00 to install this theme for me and the technician I am working with said the Demo for this theme is incomplete. I need the layerlslider which is missing from the theme content when I downloaded it to my computer. Please respond ASAP as I am still working with the technician to get this theme uploaded properly to my WordPress website.

Thank-you Cheryl Harris Purchase code ba4934b0-5018-40aa-abd4-2cb62f6822f0

JohnAilya

JohnAilya Author Team

Hi there,

Kindly download the bookish demo slides from this link https://www.dropbox.com/s/2kky8c57rg52zbv/LayerSlider_Export_2016-06-09_at_08.43.12%20%282%29.zip?dl=0

Thank you.

Just tried to install theme and got the message ‘The package could not be installed. The theme is missing the style.css stylesheet.’ Please advise

JohnAilya

JohnAilya Author Team

Hi there,

It looks like you are uploading a complete package that you have downloaded from themeforest.net

Kindly unzip that folder and you will find the theme folder inside that package. You only need to upload that theme folder.

If you are still facing the issues then you can always open a private ticket at http://crunchpress.com/support and our technical support team will help you install the theme.

Thank you.

Hello, I’m in a bit of a jam here. Our launch party for our website is in 2 days and I’m still having issues with site. The problem is that every time I change the page title or menu title, the page no longer displays correctly. Notice the screenshots for an example. ( I sent in support ticket with screenshots already) This happens overtime I change the title of the page or menu. I would prefer to use our own menu/page titles that correlate to our content. How can this be done without messing up the way it displays on our site. Please help. We’re running out of time. Thanks. Here is our site link. http://bulaghah.com

JohnAilya

JohnAilya Author Team

Hi there,

You have also opened a ticket. Your ticket has been answered.

Kindly stay updated with our support agent and he will help you out to resolve your issues.

Thank you

Hello I have a trouble to make changes in the menu bar like shop by librarian shop?

JohnAilya

JohnAilya Author Team

Hi there,

You can simply change the Navigation label by going to Dashboard>Appearance>Menus.

Thank you.

The telephone number problem is indeed corrected in the current version. Just look under Bookish -> General -> ShopPhone.

JohnAilya

JohnAilya Author Team

Hi there,

Yes, it is corrected in the update. Thank you for your comment.

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