CrunchPress

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168 comments found.

Does any have issue with the Bookflip reviews. The only problem I am having is the pages are not turning. I tried looking for any property related to this but I could not find anything. Any help will be most appreciated.

Hi there,

We have received your ticket as well, and all of your concerned queries were answered.

Best Regards.

I have just bought bookish. We had to use Wordpress 4.7.5 to install retina. But we could update to wordpress 4.8. woocommerce and articles do not work. can not save text on woocommerce Articles can not have a photo thumbnail.

Hello Hedna,

Please open a support ticket at http://crunchpress.com/support with your site admin login info so we may diagnose why this issue is happening and fix it for you.

Thank you.

I can’t install this theme due to :”style.css style sheet”. Certainly that I don’t find out theme folder when i unzip my download from this page.

Hi there,

Kindly open a support ticket at http://crunchpress.com/support and our technical support team will help you resolve the issues you are facing.

If you already have a ticket, then kindly share your ticket ID so we can escalate your ticket.

Best Regards.

In downloaded the newest version of the theme as my client requires me to update Wordpress and all plugins once a month. However, the latest version the Layer Slider included with this theme produces an error:

Parse error: syntax error, unexpected T_STRING in /home/content/59/4248059/html/guidance-for-your-journey/wp-content/plugins/LayerSlider/helpers/phpQuery.php on line 2

I also have a separate license for Layer Slider that I purchased for this client. When I download the latest available version of that one and install it, it produces the same error.

Please advise.

Hi there,

We have a dedicated support and you can open a support ticket at our support forum by visiting http://crunchpress.com/support

Our technical support representative will help you resolve the issues that you are facing.

Best Regards.

Crunchpress refuses to accept my purchase code even logging into my envato acccount does not work. So I am posting here:

I am unable to activate woocommerce. I get these errors even after updating the plugin to the latest version:

Your theme (Bookish Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. ?

Fatal error: Call to undefined function is_embed() in /wp-content/plugins/woocommerce/includes/class-wc-template-loader.php on line 42

Hi there,

Sorry for the inconvenience. If you are unable to raise a support ticket, then you can send your query to \\ and we will help you resolve the issues you are facing.

Best Regards.

My support ticket is 1536254 – I did the one button install and the site does not look like it should. Nothing is showing up properly and I just want it to display the one pager like you all have it in the demo. It is the only reason why I purchased the theme. If we can not get it to be like the demo then I will have to request a refund so I can purchase another theme. Thank you. – Could you all expedite my ticket and either send me a guide to do the full install or could you all install the demo content for me properly. Thank you again.

Hi there,

We have replied you on your ticket.

Please stay in touch with our technical support representative.

Best Regards.

I would like a refund please. I followed the steps for the demo install and the main home page is still blank. I had to install another theme and pay for another theme. Please refund the fee to my envato account. Thank you.

Hi there,

We have been providing you support. Kindly get in touch with our support representative and your issues will be resolved. The theme demo works properly and there is no issues with the demo.

Best Regards.

Nikki623

Nikki623 Purchased

I bought your Bookish Wordpress theme, and imported the demo content (I hit the install button), when I did it, the site theme was displayed weird. I did the demo install and followed your PDF guide and the site does not look like it should/the demo AT ALL. The theme is not displaying properly and all i wanted was just to display the site theme (the one pager) like you all had as an example. That’s the main reason why i went ahead and purchased your theme. I already submitted a ticket to your support as well. If I can’t get the theme to be displayed properly like it was in then demo, then I would like a FULL refund. Please and thank you.

Hi there,

Our support staff will get back to you ASAP.

Please note our support staff works Monday to Friday 10 a.m to 8 p.m GMT +5 Usually we respond within 24 hours but it can take up to 48 hours. It depends on the number of tickets we receive.

Nikki623

Nikki623 Purchased

Please contact me ASAP. I’ve been patiently waiting and have yet to receive a response. I bought the theme May 30th, its now June 7th and i have yet to receive any help or refund. It’s been just over a week. I would like you all to fix it, however if you can’t do so or at least in a timely manner, i would like a refund. thank you.

Hi there,

We replied you within 24 hours but we have not received any reply from you.

Here is your ticket: https://crunchpress.ticksy.com/ticket/1596051/

Kindly check and reply back so we can help you resolve your issues.

Best Regards.

I did install the theme but it does not look like it should. I just want it to display the one pager like you have it in the demo. It is the only reason why I purchased the theme.I have send you a ticket but nobody answer to me. If we can not get it to be like the demo then I will have to publish a very bad rate . Seems too difficult to use that can not recommend to anyone. The documentation should work and there should be documentations to get the site to look like the demo but does not happen. Could you expedite my ticket and either send me a guide to do the full install ?. Thank you

Hi there,

We apologize for your bad experience. Can you please share the ticket Id here so we can investigate and resolve your issues.

Please note our support staff works Monday to Friday 10 a.m to 8 p.m GMT +5 Usually we respond within 24 hours but it can take up to 48 hours. It depends on the number of tickets we receive.

my number #1599849

Hi there,

We have replied you on your ticket.

Best Regards

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