Hi, I can’t find footer.php in the Editor. So how can I remove the ”Designed by Orange-Themes” copy from the footer?
For that just edit the theme folder/footer.php file.
Hi, do you plan to publish an update soon? Can you guarantee that you’ll support this theme for at least 3 more years?
This theme is already supported 5 years, and we will continue to support it.
Hi, After I update the theme to Version: 4.0.9, all the website messed up, please let me know how to fix it.
From what version did you update to 4.09?
Please always read changes.txt file before any updates, there you can find all edited files etc and also warnings.
We also gad a warning for a year in theme description about this.
That was a major update, all we can suggest is to restore a backup.
How to update it now? just replace the updated files or there is something else?
You mean back up files?
I mean upgrade the theme to new version!
The best way is via FTP and override the old files. But as always don’t forget about backup, just for safety reasons.
Which folder or files needs to be override the old files? override the whole new theme with old version?
All updated files can be found in theme folder/changes.txt file, there you will see what files we have edited.
You can update only those from the list or if you have no customized theme files, then you can update all theme folder at once.
Hi! I want to show the “Featured Shop Items” like in the homepage2. This is my website: http://andameb.com/ . I´ve already use subcategories as you said.. But my items doesnt show.. Can you help me? Tks!
To show featured shop items you need to set them featured in as it’d done in woocommerce by default.
Please note that your support license has expired, you can renew it in the item page, otherwise we are not allowed to support you.
Please make sure that you have set the item featured http://i.imgur.com/bOu7ksx.png
The subcategory hierarchy is needed only for the menu card.
I had set featured (star). And the link that you sended me doesnt work..
What woocommerce version do you use?
Hi this is a really nice Theme so i bought it, espacilly for the migrated LayerSlider WP. But there is a problem! I already set my Homepage as static first page and choose the Template “Drag & Drop page builder” activated Slider with Yes and the Slider which i imported from your pack (I’ve tried it with my own slider too) but it dont show on the Main page. I’ve dont even know where to start to debug. I often reinstall the Slider and even bought a higher version (6.0.0) but it doesnt work either. So i thinks its a problem of the Theme, cause i deinstalled all plugins and dont use any cache. Wht can i do and what information you need to see through?
Please open a support ticket here: https://www.orange-themes.com/support/ And our team will have a look at it. Also add wp-admin access details, that will speed up the support process.
How to add slider in homepage?
You need to create a slider using the layerslider plugin and then edit the homepage ( page that is assigned to the drag&drop template ) and then you can choose the slider http://i.imgur.com/vSCJ1Mr.png
Hello, i dunno why but i actually thought that Mooze-Themes Support this design. How ever i hope i get the paid support here, because MoozeThemes don’t answer on my questions over weeks now.
1. I dunno since when the page seems not be able to reach but my hole WP Backend needs more then 5 seconds to load, because it tries to load the Page:
But it dies trying.
I checked the Page and its really not reachable.
2. The same thing for:
As you can see this is for the LayerSlider. I cannot work in the Backend anymore cause of this long load times. I even tried to install a new Version of the LayerSlider, but it destroys the hole Bordeaux Design and i’m don’t have enough skills to fix it.
Can you tell me, how i can deativate this Updates?
Thanks in Advance and Kind Regards
Seems like there are some issues with our databases after page migrations.
Please add a support ticket here https://www.orange-themes.net/support/?/support/
Please add also wp-admin and FTP server access details and we will solve the issue for you ASAP.
We will also attach the latest Layserlider plugin to your ticket. Also it will be attached in upcoming theme updates.
after update, my reservation on wordpress management not working but I still receiving email if someone make reservation, but cant see anything on the management? can you please advise
Could you please be more detailed, what did you update? From what version to what version?
Do you get any errors in the browser console?
I found the problem, the problem is the old database still using bordeaux_reservation but the new one comes with wp_bordeaux_reservation. and all the column are different too. so all i did just insert the new table and column, (update from 2014.02.05 version to the latest version)
So you updated from the old Bordeaux (<4.0) to the new > 4.0 ?
yes, its only the prefix and if you compare the column from old sql db are different than the new one.
This was a major update a long time a go, and the theme did contain a migration tool for 2 years, and it was removed last year and this is also mentioned in the description.
At the moment I would suggest to rollback the changes and will ask our team about the available options.
But as your support license has expired I’m not sure that it will be possible.
When is update coming for Wordpress 4.9.1? As my Wordpress got updated and now the theme isn’t working well, all changes lost.
Could you please be more detailed about the issues?
Nothing working as in demo, like colour customization.
We tested the theme with 4.9.1 an all seems to be working fine.
If you want to set up your pages our demo we can do it for you fun in that case you will need to contact our support team and most probably renew support licence.
I made a fresh installation on Wordpress 4.9.1 again with the files downloaded, but it’s still not working.
I will do it again and make a video of that and upload it on youtube, then i’ll send you the link so you can see yourself it’s not working.
I purchased this theme a while back. My support has expired. Will you be making this theme compatible with the latest version of WordPress? It seems others are having the same problem.
What kind of problems do you have?
I saw in marcgautamnagpal question that the newest version of wordpress is causing issues with the theme. After I installed and began working with the homepage, I found that I could not save changes (specifically to the Homepage Builder section). Is this a wordpress issue, a hosting issue or a theme issue?
Can you please have a look in the browser console and send a screenshot of it?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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