pixelgrade

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1091 comments found.

I put the Google Analytics code in Theme Options > Custom JavaScript > Footer. Should I add a semicolon after the GA code? Thanks in advance and have a nice day

Hey,

There’s no need for a semicolon. Just paste the Google Analytics code on that field and that’s it, no more changes.

Thanks,
Radu

This morning I show your theme to one of my client, he is a photographer. We ‘d like buy your theme. He asked me if it’s possible to navigate in a demo backend, as it is not an expert user, and prefers to try to upload some photos and creates projects before buy it. Is it possible?

He asked me too if it’s possible to customize the theme in this way:

1) put navigation arrow of home page inside the images (now they are on left and right side)

2) He’d like create thumbnails of the entire gallery down the main image in home page, while now they are not available.

Is it possible to do it?

Thank you in advance

Hey there,

Nice to hear that you and your client like Border theme.

Can I have access to the dashboard of the website?

Sorry but this part of the website is not public and you cannot access it.

Can I put the navigation arrow of homepage inside the images?

Sorry but the navigation elements can only be used outside the image, you cannot move them over the image.

For the last question, I don’t understand what you want to do. If you want to change the homepage with a grid gallery, you can set any type of gallery as homepage, if you want.

Thanks,
Radu

I’m interested in buying the item. But I want to add TEXT on page and gallery together – is this possible ? – can’t see that in demo…

Means shortcode for adding galleries….

Hey there,

The galleries are not made to contain text (just the cover on slideshow gallery). If you want to have a slider and some text, you can use a project (like here: https://pixelgrade.com/demos/border/portfolio/anastasia/ )

Thanks,
Radu

will visual composer will work with this theme ????

Hello,

We did not design Border theme to be compatible with that plugin, but we provide our own plugin for shortcodes – PixCodes, which we consider being enough for the theme’s general purpose.

Thanks,
Radu

Hi, I have shortlisted this Border theme for my wedding/portrait photography business. But before I make a purchase, I’d like some questions answered:

1. In “Compatible Browsers” you only mentioned IE11, does it me that it won’t work with earlier IE versions?

2. In the theme it shows “Photo Proofing” password protected area which is a requirement for my business. Can I setup multiple password protected proofing areas for multiple clients or is there just one common area available as shown in the theme?

3. Is there an actual password that I can put in the theme to see the layout beyond the password page?

I’d appreciate your earliest response on this so that I can make a decision on purchasing this theme.

Thanks!

Kapil

One more question:

4. With this theme am I able to integrate my Dropbox for high resolution photo deliveries to my clients?

Hey there,

Is this theme compatible with previous versions of Internet Explorer?

We have tested the theme with Internet Explorer 11 and everything is working great here. For the previous version, the theme might work well too but we’re trying to keep Border compatible with IE starting with version 11 since this is the one that keeps getting updates.

Can I create more than one proof gallery?

Yes, you can create how many galleries with passwords on them.

What password should I use for the demo proof gallery?>/h5>

The password is demo. Please try it.

Can I integrate Dropbox?

Sorry but I have never tried to integrate Dropbox for what you want so I cannot tell you for sure whether it will work or not.

Thanks,
Radu

Hi Radu, thanks for your detailed answers.

The update from 1.7.0 to 1.7.5 completely destroys the website settings and options. Menu removed, colors changed. How are we supposed to update without breaking live sites?

Hey,

Have you tried to contact us through HelpDesk so we can take a closer look on your problem and try to fix it?

Thanks,
Radu

Hi, I’d like to purchase this theme as I really like it. But I want to know something please. I want some of my galleries to be password protected, so only people I give password to can see those galleries. Can I do this with this tempalte?

Hey there,

Can I set a password for the gallery on my website?

Yes, you can do that. Just use the Visibility option (when you create the gallery) from the right side and set a password for the gallery. That’s all :-)

Thanks,
Radu

tlp123

tlp123 Purchased

Hi

I sent a message through your support but haven’t heard anything back so will post here.

I have the same problem as others. I have set my landscape image to 1900px as recommended

If I choose the fill option, this photo fills the height of the gallery slider, which makes that the photo needs to be cropped both on the left and right side when looking at the site on a standard screen/window.If I choose the fit option, this photo fills the width of the gallery slider (that is: great), however in this case a gray bar appears both above and below the image to fill the height and width of the slider.ManyAny help would be greatly appreciated.

Many Thanks

Hey there,

As I can see, you already talk with Alin about this, on a ticket that you opened on our HelpDesk platform. Please take a look at my colleague answer :-)

Best,
Radu

MartinEA

MartinEA Purchased

Ever since the upgrade I can no longer see the info about images in my galleries. On your live same version you have copyright and the info icon but I have none of these. The documentation does not reflect the new version. Can you give me an idea bout how to show that information again please.

Hello Martin,

Can you attach a link to the page or gallery where you have this problem so I can take a look and see if there’s a simple solution for this, please?

Thanks,
Radu

MartinEA

MartinEA Purchased

No problem. All the relevant bits are filled in.

http://www.183560.co.uk/gallery/fuji-prime-lenses-18-35-60/

Hey,

Since this might require some more talk and have it here would be too hard to follow, please contact us through HelpDesk and we’ll find the source of your problem :-)

All the best,
Radu

Hi, just purchased the theme, added a image to the home page, but want to remove the large text Home from the bottom as you have on the demo site, can you help?

Hey Andy,

Could you attach a link to your website so I can tell you how to remove that part, please?

Thanks,
Radu

tlp123

tlp123 Purchased

Hi Problem with Blog layout. Posted on support site but still no reply. So will post here. How do I create my blog layout in to look like the archive one on the demo i.e https://pixelgrade.com/demos/themes/?product=border all I can get is classic? Also now the upgrade has come out all image captions are gone, how can this be rectified? Thanks

Hi,

Could you give me a link to the topic or a number of the ticket where you tried to contact us, please?

Thanks,
Radu

tlp123

tlp123 Purchased

Hi I do not have a ticket no, your support site never emails me a ticket no or link when posting questions. Please just respond with a solution to the questions asked. Other may have the same problems.. If anyone else on here can help with answers to the questions above that would be a massive help.

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