pixelgrade

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1156 comments found.

goosh

goosh Purchased

Hi there. Is there any way to change the image slider height ratio from 45 to 100 only on mobile devices? This is when using the “fit” image scaling in the Projects page – I have bought the theme and still have support but the dedicated support page is not helpful. Thanks

Hey there,

I see what you’d like to do. However, the theme doesn’t have any option to do this and having the ratio different on mobile devices would require some custom changes inside the theme files.

Regarding the support area, from now on you can contact us by using the Theme Help button from the bottom right side of your dashboard area. You can try it :-)

Thanks,
Radu

goosh

goosh Purchased

Thanks, Radu – Can you not perhaps send me the relevant javascript snippet targeting only mobile devices for me to place in the custom javascript section of the theme?

Hi guys, I know this is past the support date but since I have not received any real support I feel it justified to post this. When we connect the theme to your support portal it rewrites the site to your demo data. So we can not connect it to your support portal whilst safely keeping the site as is, it even overwrites the logo to your demo logo again. This issue with the height ratio on mobile needs to be rectified. How do we go about doing this without the need to connect to your help portal?

Customify plugin prevents site being seen on mobile Safari. This includes your own demo. Major issue, Please fix ASAP!

Note 2: I’ve checked and it’s also happening in private browsing mode on desktop Safari.

Hey there,

I just checked this issue on my side and you’re right. There’s a problem with the sharing system that makes the page break when using Safari in private mode. I already informed my colleagues about this problem and we’ll look into solving it for the next update.

Thanks,
Radu

Thank you Radu.

should i pay for the theme every year to get updates?

Hey there,

You can have access to the latest updates of the theme anytime in your Downloads area of ThemeForest. If you want to automatically update the theme, you have to renew your support period.

Thanks,
Radu

Thanks for this incredible theme.

Some Woocommerce templates are obsoletes.

Thanks!

border/woocommerce/cart/cart.php version 3.0.0 est obsolète. La version du noyau est 3.0.3,

border/woocommerce/checkout/form-shipping.php version 2.2.0 est obsolète. La version du noyau est 3.0.0,

border/woocommerce/content-single-product.php version 1.6.4 est obsolète. La version du noyau est 3.0.0,

border/woocommerce/single-product/product-image.php version 3.0.0 est obsolète. La version du noyau est 3.0.2,

border/woocommerce/single-product/product-thumbnails.php version 3.0.0 est obsolète. La version du noyau est 3.0.2,

Hey there,

The WooCommerce plugin released a lot of updates lately but with no big changes. For now, we checked our theme with version 3.0.1 of the plugin and everything works very well. The message about outdated files is all about small things that don’t affect the functionality. So, you can dismiss it and no problem will appear. Also, if there’s anything wrong you see on your side. you can easily reach us at hello@pixelgrade.com.

Thanks,
Radu

Hi, I do love your theme! however always is makes bugs…very bad. Some projects doesn´t show on portfolio archive. That´s make me crazy because I m using archive as a homepage.

Hey,

Have you tried to reach us at hello@pixelgrade.com? This way, you can send us a link to your website so we can have a look and figure it out what’s going on.

Best,
Radu

Hi guys, i want to upgrade my version 1.4.2 with latest version. Can i do it without lose my contents?

Thanks

Hey Bruce,

Updating the theme won’t affect the content of your website (pages, projects, galleries, posts and so on). Only the theme files will be changed. If you have not made any changes inside the theme files, there’s nothing to worry about.

Also, if you want, you can create a backup of your whole website. There are a lot of plugins (both free and paid) that can help you with that. Here’s just an example that I could find on a quick search: https://wordpress.org/plugins/backupwordpress/

Best,
Radu

jhintze

jhintze Purchased

I understand my support has expired already but I wanted to report what appears to be a bug. When I setup a custom home page with a gallery and then select a gallery created in the gallery section of the admin page, the page displays the thumbnails of the gallery just fine (square or masonary). But if you click on any of the thumbnails it says image can’t be displayed. My site is installed in a subfolder but it setup to appear as hintzephotoworks.com rather thank hintzephotoworks.com/subfolder. What I noticed is that the link to the full image from the grid gallery goes to the image URL without the subfolder included, so it fails to load the full image. But all of the details show up (description, caption, etc.) and the thumbnail shows up just fine. So it seems like your code is not pulling in the full URL of the image in the media gallery but rather a relative URL based on the displayed URL. You can see this happen at http://hintzephotoworks.com/jeffs-portfolio

Hey there,

I just checked your website and I could see what the problem is. As I understand from your message, you moved everything from a folder to the main domain. The problem you have here is about the media files (images) that didn’t move correctly. Please try upload again the images for the project you attached and tell me if you still have this problem when trying to zoom each image. I’m waiting for your message back.

Thanks,
Radu

jhintze

jhintze Purchased

Radu,

Thanks for your reply. Actually, I haven’t moved any files. My WordPress was installed into the subfolder from day one. In fact, I have generated slideshow galleries that worked just fine when I first setup the site. However, I created a new page using a single gallery and a grid gallery diagram. To do this I created a new gallery, I selected Add to Gallery and Media Library. I selected photos that show up in the Media Library and add them to the gallery. So it’s pulling the photos directly from the media gallery where it finds the photos just fine. The fact that the thumbnails show up means it knows where the files are, but the link from your gallery to the lightbox or whatever you are using to display the full image from the grid gallery is not linking to the correct URL of the image.

Hey,

Could you reach us at hello@pixelgrade.com so we can have a closer look at this problem and get it fixed, please?

Thanks,
Radu

Any idea when the next update will be? my client is anxious about the page breaking issue in Safari Private. I’ve taken out the sharing code but it still doesnt work!

Hey,

For now, there’s no fixed ETA for the next release of our theme. There are a couple other things that we need to take care of in order to release a new version for Border.

Thanks for understanding,
Radu

Hi,

My support has expired but yet I need some help when attempting to install the darn demo on the site and I’m not keen to pay $70 for getting another year of support. The installation ends up on 9 of 10 and nothing happens for hours although everything else works just fine. Do I have to re-install everything from scratch or what’s the problem?

Would love to get some sort of clearence on this issue!

Running latest WP and latest download of the theme. Had another theme before but it crashed due to “too much” images…

Thanks in advance

Hey Saarikko,

Have you managed to sort this out in the meantime? If not, please reach us at hello@pixelgrade.com and we’ll see what we can do about it.

Thanks,
Radu

Hi , It is possible to show gallery of titles in place of title of home

This comment is currently being reviewed.

chinhp

chinhp Purchased

Hi Radu,

I was trying to update Pixelgrade Care on my localhost but was kept getting this error message: Update Failed: Could not create directory. pixelgrade-care/admin

Can you please show me how to fix it?

Thanks,

Chinh

Hey Chinh,

Have you managed to update the theme to the latest version? If not, please reach us at hello@pixelgrade.com and we’ll have a closer look at this problem. I’m sure that we can get it fixed in no time.

Thanks,
Radu

Hi, is it possible to change the pop out menu so that it covers the full screen when clicked instead of the 3/4 version? Also is it possible to change the colours of the menu and the font?

Hey there,

How can I change the font and color for the menu items?

In order to do that, just go to Appearance → Customize → Fonts → Navigation area. You can find here the option to change the font.

If you want to change the color too, all you have to do is add the following CSS to Appearance → Customize → Additional CSS area:

.nav--main > li a {
    color: greenyellow;
}
Can I make the menu go full-screen when opened?

The menu is only made to have a specific width. Having it changed the way you asked would require some custom changes inside the theme files.

Best,
Radu

I tried to upgrade and none of the three ways works.

- The one click method: “It is possible this is a problem with your server configuration. If you believe this to be a fluke (ie. potential problems due to high site load) feel free to restart the process.”

- Uploading theme: “Destination folder already exists.”

- Via FTP does work, but I lost my customisation, which is OK to an extend, but i don’t see the THEME OPTIONS listed, so there is nothing to customise…

What to do?

Hey there,

if you were using a very old version of the theme, the updating system changed very much and you needed to update the theme manually. However, if the changes were made using a child theme, all the customizations should have stayed the same. Could you tell me if you still have any troubles that I can help you with? As I understand, you managed to update the theme in the meantime.

Thanks,
Radu

anilm411

anilm411 Purchased

Hi.

My website uses the Border theme. In the chrome browser, when I click on the Main Push menu button, nothing happens. It works in Explorer however. Javascript is turned on in both browsers and I can’t think of any obvious reason for the discrepancy. I haven’t update my theme to the latest version, but I’m hoping there’s an easier fix.

I tried to open a support ticket (I have purchased support) but that’s turned out to be tricky.

Any help in resolving the menu button issue will be appreciated. Thanks.

AM

anilm411

anilm411 Purchased

Hi Radu, Thanks for the prompt response. It isn’t happening with the demo website. My website: http://anilmenon.com/blog/about/

Hey Anil,

I just checked your website again and it seems that the menu button is working very well now. Have you managed to sort this out in the meantime?

Also, I could see that you managed to open a ticket too and you already talked with my colleague Alin so I suppose that this support side is working fine too.

Thanks,
Radu

anilm411

anilm411 Purchased

Hi Radu, I only had to upgrade to the latest Border version. Thanks.

wender

wender Purchased

How to translate galleries with WPML?

Hey Wender,

If you want to translate the galleries using WPML you just need to make sure that you set them to be translatable. In order to do that, just simply go to WPML → Translation Options → Custom Posts and make sure that the Gallery is set to Translate. Could you check this out and tell me if this solves your problem?

Thanks,
Radu

Hi,

I have created two galleries (one for the home page and one for a gallery page to display wedding photographs)

The gallery I’m using on my custom homepage is “no indexed” else it would appear twice in my XML site map. Once for the homepage and then as a gallery in its own right.

When I look at the xml sitemap another url has been created called /galleries/

It looks like a galleries archive page. Not something I want or need. The /galleries/ page is empty and I want to get ride of it. Trying to index thin content to Google is bad for SEO etc.

What is the point of this generated /galleries/page guys?

my website is ///////www.pebblebridgephotography.co.uk///////

Just add the /galleries/ to the end see what I mean to find the blank empty page. Tried to find that page in the database to try and get a PID to remove it from the XML sitemap via Yoast but couldn’t find it.

///////www.pebblebridgephotography.co.uk/border_gallery-sitemap.xml////// check out the sitemap here

How can I get ride of this please and do not want to submit an empty page to Google for a new website I am trying to rank.

Thanks in advance

Martin

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