pixelgrade

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1152 comments found.

Hi there. Is there any way to change the image slider height ratio from 45 to 100 only on mobile devices? This is when using the “fit” image scaling in the Projects page – I have bought the theme and still have support but the dedicated support page is not helpful. Thanks

Hey there,

I see what you’d like to do. However, the theme doesn’t have any option to do this and having the ratio different on mobile devices would require some custom changes inside the theme files.

Regarding the support area, from now on you can contact us by using the Theme Help button from the bottom right side of your dashboard area. You can try it :-)

Thanks,
Radu

Thanks, Radu – Can you not perhaps send me the relevant javascript snippet targeting only mobile devices for me to place in the custom javascript section of the theme?

Customify plugin prevents site being seen on mobile Safari. This includes your own demo. Major issue, Please fix ASAP!

Note 2: I’ve checked and it’s also happening in private browsing mode on desktop Safari.

Hey there,

I just checked this issue on my side and you’re right. There’s a problem with the sharing system that makes the page break when using Safari in private mode. I already informed my colleagues about this problem and we’ll look into solving it for the next update.

Thanks,
Radu

Thank you Radu.

should i pay for the theme every year to get updates?

Hey there,

You can have access to the latest updates of the theme anytime in your Downloads area of ThemeForest. If you want to automatically update the theme, you have to renew your support period.

Thanks,
Radu

Thanks for this incredible theme.

Some Woocommerce templates are obsoletes.

Thanks!

border/woocommerce/cart/cart.php version 3.0.0 est obsolète. La version du noyau est 3.0.3,

border/woocommerce/checkout/form-shipping.php version 2.2.0 est obsolète. La version du noyau est 3.0.0,

border/woocommerce/content-single-product.php version 1.6.4 est obsolète. La version du noyau est 3.0.0,

border/woocommerce/single-product/product-image.php version 3.0.0 est obsolète. La version du noyau est 3.0.2,

border/woocommerce/single-product/product-thumbnails.php version 3.0.0 est obsolète. La version du noyau est 3.0.2,

Hey there,

The WooCommerce plugin released a lot of updates lately but with no big changes. For now, we checked our theme with version 3.0.1 of the plugin and everything works very well. The message about outdated files is all about small things that don’t affect the functionality. So, you can dismiss it and no problem will appear. Also, if there’s anything wrong you see on your side. you can easily reach us at hello@pixelgrade.com.

Thanks,
Radu

Hi, I do love your theme! however always is makes bugs…very bad. Some projects doesn´t show on portfolio archive. That´s make me crazy because I m using archive as a homepage.

Hey,

Have you tried to reach us at hello@pixelgrade.com? This way, you can send us a link to your website so we can have a look and figure it out what’s going on.

Best,
Radu

Hi guys, i want to upgrade my version 1.4.2 with latest version. Can i do it without lose my contents?

Thanks

Hey Bruce,

Updating the theme won’t affect the content of your website (pages, projects, galleries, posts and so on). Only the theme files will be changed. If you have not made any changes inside the theme files, there’s nothing to worry about.

Also, if you want, you can create a backup of your whole website. There are a lot of plugins (both free and paid) that can help you with that. Here’s just an example that I could find on a quick search: https://wordpress.org/plugins/backupwordpress/

Best,
Radu

jhintze

jhintze Purchased

I understand my support has expired already but I wanted to report what appears to be a bug. When I setup a custom home page with a gallery and then select a gallery created in the gallery section of the admin page, the page displays the thumbnails of the gallery just fine (square or masonary). But if you click on any of the thumbnails it says image can’t be displayed. My site is installed in a subfolder but it setup to appear as hintzephotoworks.com rather thank hintzephotoworks.com/subfolder. What I noticed is that the link to the full image from the grid gallery goes to the image URL without the subfolder included, so it fails to load the full image. But all of the details show up (description, caption, etc.) and the thumbnail shows up just fine. So it seems like your code is not pulling in the full URL of the image in the media gallery but rather a relative URL based on the displayed URL. You can see this happen at http://hintzephotoworks.com/jeffs-portfolio

Hey there,

I just checked your website and I could see what the problem is. As I understand from your message, you moved everything from a folder to the main domain. The problem you have here is about the media files (images) that didn’t move correctly. Please try upload again the images for the project you attached and tell me if you still have this problem when trying to zoom each image. I’m waiting for your message back.

Thanks,
Radu

jhintze

jhintze Purchased

Radu,

Thanks for your reply. Actually, I haven’t moved any files. My WordPress was installed into the subfolder from day one. In fact, I have generated slideshow galleries that worked just fine when I first setup the site. However, I created a new page using a single gallery and a grid gallery diagram. To do this I created a new gallery, I selected Add to Gallery and Media Library. I selected photos that show up in the Media Library and add them to the gallery. So it’s pulling the photos directly from the media gallery where it finds the photos just fine. The fact that the thumbnails show up means it knows where the files are, but the link from your gallery to the lightbox or whatever you are using to display the full image from the grid gallery is not linking to the correct URL of the image.

Hey,

Could you reach us at hello@pixelgrade.com so we can have a closer look at this problem and get it fixed, please?

Thanks,
Radu

Any idea when the next update will be? my client is anxious about the page breaking issue in Safari Private. I’ve taken out the sharing code but it still doesnt work!

Hey,

For now, there’s no fixed ETA for the next release of our theme. There are a couple other things that we need to take care of in order to release a new version for Border.

Thanks for understanding,
Radu

Saarikko

Saarikko Purchased

Hi,

My support has expired but yet I need some help when attempting to install the darn demo on the site and I’m not keen to pay $70 for getting another year of support. The installation ends up on 9 of 10 and nothing happens for hours although everything else works just fine. Do I have to re-install everything from scratch or what’s the problem?

Would love to get some sort of clearence on this issue!

Running latest WP and latest download of the theme. Had another theme before but it crashed due to “too much” images…

Thanks in advance

Hey Saarikko,

Have you managed to sort this out in the meantime? If not, please reach us at hello@pixelgrade.com and we’ll see what we can do about it.

Thanks,
Radu

paulokafe

paulokafe Purchased

Hi , It is possible to show gallery of titles in place of title of home

Hey there,

Could you give me some more details about the change you’d like to make, please? Maybe attach a screenshot too. Right now, I don’t understand exactly what you’d like to do and some more details would help me with that.

Thanks,
Radu

chinhp

chinhp Purchased

Hi Radu,

I was trying to update Pixelgrade Care on my localhost but was kept getting this error message: Update Failed: Could not create directory. pixelgrade-care/admin

Can you please show me how to fix it?

Thanks,

Chinh

Hey Chinh,

Have you managed to update the theme to the latest version? If not, please reach us at hello@pixelgrade.com and we’ll have a closer look at this problem. I’m sure that we can get it fixed in no time.

Thanks,
Radu

apsara

apsara Purchased

Hi, is it possible to change the pop out menu so that it covers the full screen when clicked instead of the 3/4 version? Also is it possible to change the colours of the menu and the font?

Hey there,

How can I change the font and color for the menu items?

In order to do that, just go to Appearance → Customize → Fonts → Navigation area. You can find here the option to change the font.

If you want to change the color too, all you have to do is add the following CSS to Appearance → Customize → Additional CSS area:

.nav--main > li a {
    color: greenyellow;
}
Can I make the menu go full-screen when opened?

The menu is only made to have a specific width. Having it changed the way you asked would require some custom changes inside the theme files.

Best,
Radu

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