Reviews for BORDER - A Delightful Photography WordPress Theme

Reviews for BORDER - A Delightful Photography WordPress Theme

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Well Documented

456 Reviews

for Customizability

Why is it difficult to make an import like in the sample? Well, I'm a photographer and not a Lego constructor assembler at the minimum. As a result, I overpaid 15 dollars for this theme, it would be better to take "black silver" or a smart slider plugin. I wanted it to be simple and professional like the avada theme, but this theme seems to be from 2002, even the contact page needs to be invented independently. It was easier for me to make friends with a crocodile in Africa than with this topic. I regret the purchase.

for Flexibility

The theme is wonderful, I have used it a long time. The reason I have changed my theme is the flexibility of the theme. My webdesigner did a great job to customize the theme, but it was not possible to do updates. In the end I changed the theme to a theme I could use without changing the code.

for Other

It's a beautiful theme but unfortunately, it's not up to date with the latest versions of wordpress or components (PHP, Woocommerce...). This can lead to some user interface inconsistencies and there is no clear roadmap for updates.

Author response

Hey, Pascal!

Please note that all our themes, including Border, were recently updated so they are ready to work with the next WordPress version 5.7. Checkout the full changelog: http://wupdates.com/border-changelog

If there are issues you're still having, please drop a line via email; I would be more than happy to help.

Alin
Pixelgrade

for Design Quality

Superbe Thème par contre pas trop de mise a jour malgré les new de wordpress

Author response

Merci beaucoup!

for Customer Support

Excellent theme with great customer support!
They were very kind and helped me solve some problems I have during the website costumization. Recommend

Author response

Hey,

Thanks for your kind words, Koko. ❤️

Alin

for Customer Support

Had bought this theme in 15. What I found is that a few critical things were broken for unknown reasons.The authoring company has created a dependency on some of their plugins *which are NOT a part of thetheme itself* & you have to install them, eg PIXTYPE,etc & the biggest eyesore of them all, PixelgradeCare. WHY should i internally connect my WP to PG servers when there is already a key to validate if I have bought the theme legally or not.The PixType is a*REQUIRED* plugin to create custom type posts for the Portfolio Masonry archive view. & when you go into Settings it shows a blank page . When I contacted PG via their email they reply: 
''From what I can see, the support for your Border theme expired. You can continue using the theme, but if you want to get the benefit from our support, you have two options:
You have 2 opt:
#1.Ext the support via Env  that means you need to pay 87.5% of the theme's price, which means $65,63. You get 6 months of support and need to do the same after the other six months and so on. This is how Envato works, or
#2.Purchase the theme again from our shop this time, because here we can offer lifetime support and updates, which was not possible via Envato. The price on our shop is $95 and get lifetime support and updates, as mentioned. If you choose this second option,I can offer you a generous discount of 20%. That means you get Border with lifetime support and updates for only $76, instead of renewing it for $65,63 for 6 months.''

This might be a way for them to earn money, but I suspect foul play here.There have been dependencies created on external plugin and I feel that once I renew their support for those dollars it will all star working magically. Of course they will make it seem like I am a newbie and I dont know how to do things.
Something is not right.This is not a case of a few dollars but more of ethic-pushing people to pay up is wrong. Esp when they have paid up for a theme that should work on a fresh install.

Author response

Hi,

I'm sorry to hear you feel like that. It's far away from the kind of experience we want to provide for our customers.

I'm not going to argue here, but I just want to underline something. Since purchasing through Envato you get limited time support and since we're not exclusive authors here, we decided to offer alternatives to our customers, so they can choose – extending the support via Envato, or purchasing lifetime license from our shop. There's no scam, or non-ethical issues here at all.

Also, as mentioned at the beginning, once you own a license, you can continue using the theme without problem. You can even update the theme (manually), but you can't get the benefit of our support anymore after the support expires.

However, related to the issue you've been facing — most probably there was a compatibility issue between PixTypes plugin and I could have investigated it further, but you didn't give me the chance.

I hope you found a much better solution for your website and for your needs.

Stay safe!
Alin
Pixelgrade

for Customer Support

great service!

Author response

Hey,

Thank you! :)

Alin

for Other

I've set up over half a dozen websites between over the years for my photography and production agency. This has by far been the easiest and quickest to build while not sacrificing on usability. Everything works straight out of the box and the quick easy access pop up self help box makes any hurdle easy to jump over.
see it in action here - jamesmrowe.com

Author response

Hi James,

Thank you so much for the kind words.

We live by making our customers happy, so when we see this kind of reviews, we're excited. :)

Thanks and stay awesome,
Alin

for Bugs

most of the blogs posts needs to be loadeded 2 times to appear and related post not appearing in post in many cases. Selected the like button in jetpack but nothing is appearing in the post...

Author response

Hi,

I'm sorry to hear that you're having troubles. There's definitely an issue on your side, please contact me via Theme Help button so I can help you sort it out.

Thank you,
Alin

for Other

I get the feeling this theme is just a milkcow. After an update, (which is rare) the update was excluded for about 2 months for buyer without support-membership. Now it is available but you have to do it manually. Besides that without membership you cant download the example which is needed for getting the theme as it is presented.

Author response

Hi,

I'm sorry to hear what you think about Border theme. However, allow me to mention that updates are always available, once you bought the theme. The difference is that if you have valid support, you can benefit from automatic updates. Learn more about extending support on Envato, here. If your support expired, you can update the theme with no problem, by simply downloading it form your pixelgrade account or from your ThemeForest Dashboard, Download section.

Best regards,
Alin

for Other

This is the first time I'm dealing with a theme that once you don't have support service - they shut down the ability to make automatic updates.

This is a very bad way to do business for the long run, and I hope my review will help others not buying this Border Theme or any other PixelGrade Theme. This is the only way to change things, vote with your wallet.

Customer service tells me I can still update the theme by downloading the theme again and installing with the files - hello, this is 2018, it shouldn't be this way, it should be easy.

I will also send Envato email about this, this is not OK, they never told me that once the support is over I'll don't have the ability to automatically update the theme. BEWARE!!!

Author response

Hi,

I'm sorry to hear about your experience. However, as I already mentioned in our private conversation, updates are not related to support period. You don't need to have a valid support in order to update the theme. If you don't have support, you can manually update the theme without any problem, just like is described in this article.

Also, Envato doesn't show anywhere how the updates should be delivered, they just state the update should be available for any client: Envato - What's included in Item Support?

We always strive to deliver the best experience possible to our customers, and this is why we make sure that every type of customer has an option to get what we offer.

With kind regards,
Alin

for Design Quality

Very nice template for photographers, and excellent support. Thanks.

Author response

Hi,

Thanks for the kind words. We're excited to hear about happy customers like you.

Keep being awesome,
Alin

for Design Quality

I used Border for serveral years but the theme hasn´t been updated since december 2017! Several issues don´t work any longer and I have to renew my support (pay $55!) to get help. So I just bought another theme that is amazing with much more options, quicker and more modern for half of the price of Border.

Author response

Hi Fetze,

I'm sorry to hear about the experience you've had with Border theme. We didn't update the theme since December 2017 because there are no bug or important issues that we know about. I wish I knew more about the ones you've been facing.

As for the renewal, this is how any WordPress theme from Envato works, so I think it's the same for the other theme you've bought. Basically, you can use the theme forever without any problem, but if you want to get the benefit from our support, you need to have a valid support period. Here you can read more about that: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Kindly,
Alin

for Customer Support

Appealing theme and fast responses to my support questions

Author response

Hey,

Yaaay! Thanks a bunch for appreciating our product and services. Stay awesome! :)

Have a great day,
—Oana

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