Hi there,

We have tested the theme with the latest version of Elementor and we do not encounter any issues. So best practice would be to submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.

Thanks

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My time support expired and i can’t submit a ticket there. I will wait maybe for elementor 3.17.4 or borgholm update. Last update of this theme is almost 10 months ago. Maybe it will solve the problem. Thank you very much

Hi t here,

Try deactivating the Borgholm Core plugin before doing the Elementor database update. Then, when the database update has been completed, reactivate the Core plugin. That way, it should work without any errors.

Try it out and keep us updated.

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Hi there,

Could you please provide us with your website URL so we can check this.

Thanks.

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Its been fixed, thanks. It was a server problem. Are you able to delete or hide this thread

Hi there,

We are happy to hear this is resolved and it is perhaps best the comment stays so that others can see that there is no issue with the theme.

Thank you and if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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ignore request..if possible please delete the two

Hi there,

We are glad that you managed!

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Hi there,

Thanks for writing in! The themes native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Have in mind that the plugin does not come included with the theme nor do we have import method with WPBakery, so you will have to have the plugin and build your own content with it, as it is compatible with the theme.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

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Hello,

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

We’ve checked and we see that your ticket has been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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bmcmusic.co

Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

This can be achieved with some custom css. Please add custom css below to Appearance > Customize > Additional CSS, just set the color you need:

body::-webkit-scrollbar-thumb {
    outline: 1px solid #000000;
}

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Thank you, this fixed the colour of the scroller but not the highlight colour when hovering any text on the website.

You’re welcome, glad that we could help!

For highlight text color please try using custom css below:

::selection {
  background: #ffb7b7;
}
::-moz-selection {
  background: #ffb7b7;
}

If you were perhaps referring to something else do let us know.

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Hello,

Once you import our demo content you will get all the pages and settings which you can adjust to your needs. The theme uses Elementor page builder and with this builder you have an option to copy and paste sections from one page to another (please see screenshot).

Do let us know if you have any additional questions.

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Perfect! Thanks so much.

You’re welcome, glad that we could help!

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Hello,

Please try the suggestions from the article in this link. If you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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there is a support ticket open. And the the instructions in the article did not solve the problem. Need this solved asap.

Hi,

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hi there,

This theme is build and comes with free Elementor version. After you install the theme and import the content, you will be able to customize it with Elementor.

Let us know if you have any additional questions.

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Hello,

The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress. It is also compatible with Elementor.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

We are sorry to hear that you’ve got this impression.

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.

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Hello,

Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.

The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.

Do let us know if you have any additional questions.

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Hello,

Elementor has an option to hide sections on individual stages so you can select to hide section with revolution slider on mobile (please see screenshot).

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

If you need the latest versions of the plugins you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will provide you with the latest versions as well as check any issue on your end.

The theme will for sure be updated as soon as possible.

Thank you for your patience.

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Hello,

Please navigate to Appearance > Widgets and remove Borgholm Side Area Opener from Header widget area.

You can find more info regarding widgets and widget areas in the documentation here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thanks for writing in! The theme is compatible by our changelog with WP version 5.8 and since there has not been any significant changes in the latest WP version the theme can be used without any issues, also it is compatible with PHP 8 and compatibility with the latest WP will for sure be added when theme is updated.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Sorry to hear this, could you please submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.

Thanks

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Hi there,

Thanks for taking an interest! The regular license is for one single app installation, meaning you can install it on one domain only.

Thanks for understanding and let us know if you have any additional questions.

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