320 comments found.
can somebody help installing this theme. any articles up there?
Hi oddimpressions,
You can read the article here: https://themesawesome.zendesk.com/hc/en-us/categories/200165908-Bowcheers
thankyou!
you’re welcome 
Hello, I can’t find the Demo xml file, and when I want to import all files (xml) there is a problem with “image” files. Further, how I can manage the template (where are they ?) Could you please help me.
hi there
would you to send to our support please, you can send to here : https://themeforest.net/item/bow-clean-photography-portfolio-theme/9431128/supportcheer
Hello. I bought the bow theme, installed it correctly, but it doesnt work properly. The tool for the gallery doesnt appear, if I go on the website, its not displayed correctly. Theres always a long warning/error text on the website and in the preview and Wordpress display. The next day I couldnt see no layout anymore, only the warning text. Please help me quickly! Thank you!
Hello there,
Please sent a support ticket to this email: https://themesawesome.zendesk.com/hc/en-us/requests/new
Also please provide us your site url and login site.
Thanks and Cheers
There is a problem in the landscape display on smartphone in the image zoom. It is also very inconvenient to create galleries!
Hi !
I downloaded the theme and would like to have an identical version as the demo but even after importing the demo .xml files my website is still not like the demo…
“page-image.xml” can’t be imported, every time I try I have a “failed to import media message.
Thanks for your help !
Hello there,
Please try importer plugin instead of WordPress importer tools itself. Or contact our support for more details.
Cheers
I tried with import demo data but stil doesn’t work…
Our support team already take your ticket. You can check your email.
Cheers
Still haven’t received any “real” help from you. I provided you the information you needed, can you please reply to my emails.
Cheers.
i have this theme but last update of wordpress (5.4) do not support. I have written in support but i have not answer, please help me
Hi there,
We have replied your support ticket, please check it.
Have a nice day!
Hi, On portfolio page, on Firefox the number of image on catogry is not good. For example, if category have 3 pictures, i see ” 3/5 ” and 2 oher pictures add of other category. Solution ? thanks
Hi lecourtier,
Could you please send us a support ticket through this link : https://themeforest.net/item/bow-clean-photography-portfolio-theme/9431128/support So i can check it.Cheers.
Thanks, Oliver
Hai there,
We can help you with change it manually. Please sent us a support ticket for this request.
Thanks and Cheers
Hi,
Cant play any video on gallery. It seems thats HTTPS is not suported on the current themeawsome gallery plugin. Last update of the java script was 6 years ago… Still waiting for a support reply but no success! It´s a shame that a good theme has bad support and no updates for the last 2 years…
Hi zeusrex,
We apologize for the inconvenience and the late reply. Could you send us a support ticket so we can check it.
Cheers.
Hi, in the “home image” the button for upload backround image don’t work, can you help me? thanks
Hello,
Could you please sent us your url and login details to support tab?
We will check it from your backend.
Thanks and Cheers
You receive my email with data?
Hai there,
Yes, we just read and fixed it today. Please check your site now.
Thanks and Cheers
Good morning, I have written twice requesting support and I have not received any response, 4 days ago of this already. Thank you
Good Morning, It is the third time that I get in touch with you without an answer. None of the templates of home, image, slider or video, shows me the background, I do not know if it is a problem of the template or I have to do something different, please, can you help me ????
Hai there,
Really sorry for pending your ticket, I’ve directly take your ticket by myself.
Please check your email.
Thanks and Cheers
I’ve been with the same topic open for three weeks, you answer me from week to week. I need to see it with you remotely but there is no way. You only answer me on Mondays.
Hai there,
Really sorry for the troubles.
We have a better solution for you to try DIY.
Just install the plugin “Classic Editor” then activate it. Go back to the home page and the fields will be appear again.
Cheers
I just solved the problem by installing the plugin. Now the background fields appear, the discover link, etc, etc … Many thanks
Glad you solved it.
Cheers
I’m managing a website for a client who purchased the Bow theme herself. I noticed the Call link on the Contact page does not work. This is because the inc/frame/content-page-contact.php code says “call” instead of “callto”. Can you releaes an update so this bug is removed? Thank you! Kind regards
Hai there,
Could you please sent this support through support tab so we can help you directly to solve this issue.
Thanks and Cheers
Hi, Okay, I just did, thanks!
We replied this to your ticket.
Cheers
Hello,
How can I translate the words NEXT and PREV on the image gallery?
Thank you
Alex
Hai there,
To change the text, you must open your theme folder > js > main.js file.
Go to line 378 and Find: “Prev” and “Next” text.
Thanks and Cheers
Hi,
Any updates for this theme going to be released? Last update in 2017.
Thanks
Hai there,
We are not planing any updates for now (this month) as well.
Thanks and Cheers
Hi,
Is it possible to add a link in the picture description (In the gallery plugin ). I mean when i click on it.
Thanks.
is this theme php 7.xx ready
Hai there,
Already answered this on your support ticket.
Cheers
Hi, your theme looks nice but I wanna see how far I can go with potential personal settings. I don’t see any documentation or tutorial about it. Do you know where I can find those or any trial version maybe ? Thanks
RTL ready??
Hai there,
unfortunately this theme not support it.
Cheers
Here also the menu error: which makes the links in the hamburger-menu lead to /undefinded Please fix it? My visitors use a lot of Mac OSX and Safari.
Hey, unfortunately, even in the newest version of your theme, there is the menu-error which makes the links in the hamburger-menu lead to /undefinded (only under MacOS and Safari, in all other Browsers it works correctly). Is there a fix for that? Thank you.
Hi there,
My website is still working poorly if you use Safari on Laptop. The same issue than already couple of months ago. If you try to open other pages (f ex. articles, contacts), it shows Page not found. Page works well with Crome or also with ipad or iphone Safari.
Have you found any solutions for the problem?
best regards, KL
