84 comments found.
hi, i tried installing the theme and get the next error: The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hi!
Please check this article: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
ok i already did that, but when i installed the installable WordPress theme file i don’t get all the pages. I don’t have the home installed, only a example page and the ones for the ecommerce like “cart” “my account”...
Most likely you are doing something wrong. Make sure to contact us via support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Hello WebGeniusLab, I am trying to update my server to PHP 8.0 or 8.1 and the site crashes when I do so. And yes, all plugins and WP are up-to-date. Do you have any plans for an update soon?
Hi!
Please ensure to update the theme and bundled plugins.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Thanks for your quick reply! I do not have Elementor with this theme. I have the Envato plugin, but it does not show that there is an update for the theme. The theme I have is 1.3.7. And there is a new update for WP Bakery Builder, but Envato isn’t letting me update it.
Our developer will check the theme for compatibility with PHP 8+ and we will release an update if there are some issues.
Thanks.
Hi,
Can you show me how to have multiple language pages?
Thanks
Hello, would you please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Thank you for the quick responding!!. It is working great. Obviously I’m going to purchase more products from you guys!!!
Thanks 
Hi, guys. I have a question. I need a bilingual website, but I’d rather avoid dealing with translation plugins. Is it okay if I use one licence for the whole project, i.e. both language versions if they are technically separate installations or multisite?
Hello! It is totally okay. When you are ready to install it just contact our technical specialist via the support forum. Details will be provided on how to achieve it.
Hello. I noticed in your demo home page, when it first loads, the first slide in the slider does not go the full width. This is also happening on the site I use this theme for. Is there a fix for this?
Hello! Thank you for informing us. We will check it and provide an update with a fix.
Hi! Is there are a way to use vertical (left) navigation with this theme?
Hi! No, there is only a top menu.
Hi! No, there is only a top menu.
hello! We want to buy the theme but we need to know if you could send us the PSD files. Thanks
Yes, we will sent PSD files.
ok What we have to do? We could buy the theme and then send you a email with de capture? Let me know. Thanks
You just need to submit a ticket to our support forum. All details will be provided.
Initially I keep getting connection lost when editing a page or post, then I deleted my installation and tried a lower version of wordpress 5.6.4 and now I am getting “Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”
Hi! You need to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, is it Php 8.0 wand Wordpress 5.7.2 compatible ? I cant activate the theme without an error… is it one or both of these that do not fit ? No plugins activated at all…
Hi! Yes, WordPress 5.7.2 is supported. You need to submit a ticket to our support forum. A support specialist will provide all details. https://webgeniuslab.ticksy.com/
I am also experiencing the same issue when I upgrade my PHP beyond 7.2, the site breaks. I have the theme version of 1.2.4. Is there a newer theme? Thanks.
Hi! The latest version is 1.2.4 and this version fully compatible with PHP 7+. Did you update all plugins? Maybe the issue is caused by some plugins?
Weird! I finally got it to work! Sweet! I just waited a few minutes, as the message was “service unavailable”, but I kept reloading the page and it came up. Thanks!!
Have a nice day!
we are trying to update our hosting server please guide if theme is compatible with php version 7.4 and mysql 5.7
Hi! yes, the theme is compatible with PHP version 7.4 and MySQL 5.7. You need to have the latest theme version.
Hello Team,
Can you possibly keep updated the embedded plugins in your theme. I mean WPBakery’s update is 3 month overdue. I’ve other premium themes and they’re updating them within 24h of any plugin update.
This way our lovely and beautiful websites are safe and secure. And you have tons of satisfied clients as you deserve.
Be well and take care.
Hi, the theme was updated on 24 February. Besides, we are going to update it soon.
This tool allows you to get a notification while an update is available: https://envato.com/market-plugin/
Hello WebGeniusLab, I hope you can help me. I am using this theme, and I’d like to upgrade my PHP, but the site breaks when I go above PHP 7.2. Can you add a higher version (preferably PHP 7.4) ability in the next update? Thanks.
Hi! Our theme works well with the 7.4 version of PHP. You need to update to the latest version theme and bundled plugins.
I think I have the most up-to-date version (1.2.4) of the theme and the site still breaks. What do I do now?
Did you update all bundled plugins?
Hello, Does anyone have a fix for WP 5.6 and the swipebox black overlay appearing? Never had the issue before, and just appeared. Thank you.
You just need to update the theme and bundled plugins.
I did the updates and it still appears on Google Chrome. Any suggestions?
Did you clear cache?
Hello,
I’m running your theme on WP 5.5. Do you have an update that’s compatible with WP 5.6?
Thanks!
Hi,
We published this update just a few hours ago.
I can not install this theme, please help me to do that
no body can support me??? https://ific.finance/
To get the help you need to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi after update wordpress and database i am facing with back screen in home page when i am clinking on each page. Please check www.wtc.af and let me know the issue how i can solve
Hi! Try to update the theme and bundled plugins. Contact us via support forum If the issue is still there.
Hello, a while ago I bought the BrainBizz template, and it worked perfectly but now it is failing a lot, there are images that do not appear, slides cut, texts cut, I have had several problems, I get errors from a plugin called BrainBizz Core. I really appreciate your collaboration since I have the page not working.
Hi, Could you please update the theme and bundled plugins to the latest versions. These steps should help you.
Hi. You answered that you hadn`t seen my question, but how to make it if because of lisecence I can`t do this?
“Your support for this item has expired. You may still leave a comment but please renew support if you are asking the author for help.” These are you words!
Hi, looks like it is a quote from our support system. If you need to get some help, you need to renew support services.
But thereis a problem with a template. I am sure that I haven`t to pay for support? if it` s a problem with your template. after your update, payment card is not displayed correctly. Can you give me something like “a key” for solving this staff
Please make sure to update all plugins and the theme to the latest version, if the issues are there, You need to provide us with some screenshot of the issue.
Hello, There’s been a major security fail with WPBakery, can you please update your theme so that we can update this plugin and not let our websites to be at risk?
Thank you
Hi, an update is available.
