Reviews for Branchy - Multipurpose Stencil BigCommerce Theme

Reviews for Branchy - Multipurpose Stencil BigCommerce Theme

4.67 (6 ratings) 4.67 stars
Cart 67 sales

6 Reviews

for Design Quality

Literally was terrified to install this theme. There was nothing out there besides their install documentation that comes with download. Not only do they reply damn near immediately but they have amazing customer service, the design and coding is flawless. I made a few tweaks to the overall design to match my needs better but overall super easy to install if you read the directions at the same time. They helped fix all of my requests and had it all done in seconds!

for Customer Support

The demo looks great but the site is not as customizable as it seems. For example, there is no way to change the color of the shopping icon in the header from pink to a different color using the BigCommerce theme styles.

Documentation for the theme is written only. There are no videos. And, documentation is to implement the theme as-is so if you have any simple customization, you either need to know how to code or you need to contact support. Or, you need to hire outside help.

Since the support is in India, they answer every 24 hours. And, make you jump through hoops to get your questions answered. It doesn't ask for it right off the bat but if you want any sort of help you need to give them your purchase code to prove purchase, and you also need to give them BigCommerce access.

Originally they asked me for the admin details which I sent and then later they asked for me to add a temporary user to the store. At this point, it has been 5 days since I first sent an email with questions and I still have not received help as it seems like they keep delaying answering my questions so I have had to reach out for outside help because I would like to launch my site as soon as possible and the lack of customer support as now delayed me more than I would have hoped.

Author response

Hello Sir, We apologize for delay in reply. And yes delay in update because of timing problem. But we are helping you for any technical questions or issues. We provide six months free support to any theme related bug. And we have assigned your ticket on first priority so you will get update very soon via your ticket. Thanks.

for Customer Support

I am very happy with the theme. It looks beautiful. Customer support is great, always respond very quickly.

for Customer Support

Template are brilliant - i managed to custom easily but crash with some bugs however they did respond via email and fix these website bugs immediately.

Excellent customer support and very quick to fix the problem.
Will buy again

for Customer Support

Great support, always available, with a maximum response time of 24h, which is almost always much less, within an hour.
The theme is also great, very clean design.

for Design Quality

The template worked GREAT and the customer service is EXCELLENT. Will definitely do business with them again if the need arises.

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