51 comments found.
Is the theme really compatible 1.7.8.2 version? We see that the comments and last update time to be almost 3 years old. Is still the theme active and will you lend the support once the theme is purchased?
Yes, This theme fully support to Prestashop v1.7.8.2. Also fully support to Prestashop all default features and modules, If any issue with theme layout or not able to install theme then submit a ticket with all your details at https://templatemela.freshdesk.com/support/home so technical team help you. Also our theme installation service is FREE. Thanks.
Thanks for the prompt reply. But can you please confirm why there was no update after 3 May 19? Almost 3 Years no update?
Yes, No need to update theme package because of fully support to v1.7.8.2.x. If there any issue with theme layout then technical team help you. In theme price included six months FREE support. 
I send a ticket in the suport, but nobody does not answer. Where can I change PrestaShop ™ Ecommerce Software and can not upload the product images on the safari
Can you provide your ticket ID? https://templatemela.freshdesk.com/support/home so we can assign on first priority. We provide six months free support to any theme related bug.
How do you translate FEATURED PRODUCTS – BESTSELLER and NEW PRODUCTS on home?
You need to contact our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question.
Hi can anyone help me how to get new option for specs next to description
You need to contact our technical team with all your details at https://templatemela.freshdesk.com/support/home so they can guide you about all your technical question or issue.
Where can I translate this text in Danish?
https://i.hizliresim.com/EyljXq.pngYou need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question.
Hello, supports this theme advancedEUcomplaince? Thanks, Paul
No, AdvancedEUcomplaince not support to Prestashop v1.6.x.x.
Is compatible with PrestaShop v1.6.1.10 ?
Yes, This theme fully support to v1.6.0.10.
last update is 3 December 15 ?
Yes, Last update on 3 December but this theme fully support to v1.6.1.10 as well, no need to any update with theme package for support latest of Opencart.
Hi, i bought your 6 themes before and your all themes good for me. now i’am thinking buy this theme . this theme Compatible 100% prestashop v.1.6.6 ?? looks like a long time you didn’t update this theme . regards..
Yes, This theme fully support to Prestashop v1.6.1.6.
we have a major problem with this theme -after installation on home page do not work any javasript element (block cart, carousels, sliders etc.) What can be a reason? Link: www.zdrowiewmodzie.pl
May be missing some admin setting for perfectly install theme, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install theme on your server and check it all your theme related issue.
OK, I will send ticket with details…
You will get update very soon via your ticket.
we have a critical problem with this theme, and your ticket system do not work! When we send new ticket it displays error: 8192 preg_replace(): The /e modifier is deprecated, use preg_replace_callback instead (./__swift/thirdparty/HTML2Text/class.html2text.php:444)
and whole informations are lost!
Support system working fine now https://www.templatemela.com/support/, Please submit a ticket with all your details so our technical team perfectly install theme on your server and check it all your theme related issue.
Hello, can this theme be used in a multi-store? So let’s say i want to use 1 main store and use 4 domains with this template but they all use a different .css with there own colors
You can see license policy here http://themeforest.net/licenses/standard
Uploaded the Branchy Prestashop theme (purchased from Themeforest) using FTP (via FileZilla) to Siteground servers. When I try to import it into PrestaShop v 1.6.1.4, I get error message “Bad configuration file”.
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install our theme on your server and check it all your theme related issue.
Hi, i need help. How to turn off switching div left with the div center? I don’t want to use it on low resolution (mobile device).
You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question or changes.
i checked this theme and found that country is set for United States only. Why not other countries in combo box while registration?
This theme fully support to Prestashop all default features and modules and you can manage countries from back office for registration page.
your team support really awesome! always try to give their best!
Thank you. If any question or issue with our theme please feel free to contact us.
Hi, do this theme support chrome? What happens if it doesn’t support it?
Yes, This theme fully support to Chrome browser.
Wanted to find out how to update the theme.
Download upgraded theme package from your account, We have added new theme package for support latest version of Prestashop.
Our theme has been modified will that not revert to the original
Please contact to our technical team with all your details so they can guide you https://www.templatemela.com/support/
Is this template 1.6.1.0 compatible?
Our upgraded theme package available very soon for support Prestashop latest v1.6.1.0.
When can we expect it? We can wait a few days otherwise we have to look for another theme.
Yes, upgraded theme package available within 48 hours.
Hello, and Thx for your theme, But I’m certainly really stupid, because I don’t arrive to make a left menu with my categories… I just want to make some products categories just like your demo page. could you help me or give me some ideas?
Yes, You need to contact our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about any technical changes.
Branchy – Prestashop Responsive Theme not working aat all need refund . check my website jantamarket.com
Hello, Our theme package is perfect, you may problem to install this, you can follow our documentation steps.
If you can not able to install, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can perfectly install your theme on your server and check it all your theme related issue.
