muffingroup

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519 comments found.

Hi, really like the theme. Is there a buyable license that allows me to use this theme on multiple domains? Or unlitimed-domain license.

Hey,

in reference to TF license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. Of course this concerns all themes on Themeforest marketplace and there is nothing like “multiple” or “unlimited” domains license.

Thanks for your interest in Brandon anyway! :)

My website https://konalabs.com/ is having an issue all of a sudden where we cannot click into the Credit Card fields. I contacted my server host, payment processor, and WooCommerce and they said that it is the theme.

The payment processor specifically said this:

I had our API Support team troubleshoot a bit further and during one test in which they refreshed your checkout screen, they received a 502 Bad Gateway error. We also noticed the WooCommerce extension being used on your site is currently using an outdated version of our JavaScript SDK (V.2.15). There have been several updates to our Hosted Fields since version 2.15 that may help resolve some of the issues you are experiencing.

Has anyone else run into this issue?

Hi,

please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know what for the access is.

Thanks.

I’m having an issue with Brandon. I hope you can help. This has been working fine for three years. Drop down menus stopped functioning after uploading Google optimized files. If I need to purchase support for a answer, please advise.

Hi,

please send us link to page where drop-down menu stopped functioning so we can take a closer look on it first.

Best regards,
Muffin Group team

Hi sorry. I bought your theme around two yrs ago. I have a problem with Rev. Slider, which after the latest update isn’t activated. Do you know where I can find the ourchase code of the theme pls? Thank you.

Or the code of the Rev Slider, thank you. Moreover, great theme guys.

Hi,

purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:

http://themeforest.net/forums/thread/dont-work-my-purchase-code-stardust-w-revolution-slider/186285

https://help.market.envato.com/hc/en-us/articles/213762463

Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.

Best regards,
Muffin Group team

Hi all

My experience with brandon theme not begins really well.. with the last version just downloaded, and wordpress 4.8 I upload and activate brandon theme I grab the brandon.xml file and click on import using wordpress import module and check the box “send and import files” It loads few seconds then display the message :

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Of course no mods on the web site http://www.osteopathe.tours/ do you what could be wrong ? how to fix it ? am I the only user to meet this problem Please could you give me a feedack. thanks a lot

Hi,

as the message says, you need to contact with your server administrator because “Internal Server Error” is a server issue. Your hosting is probably limited and is not able to import all attachments that comes with .xml dummy file.

Best regards,
Muffin Group team

hi, this template gallery page mobil version not display popup / lightbox . Open new window ? I’m a web site designer. My client is having this problem. How to solved this problem .

I want mobil version gallery page display popup or lightbox like this pc version. Thank you.

Hi, signup forum but “support period expired” alert. When we get this theme, old questions are asked ? I do not want to new ask. my problem solved old questions asked.

I did not have to buy it again. I solved my problem. themes/brandon/js/Scripts.js file this code if( $(window).width() >= 768 ){

change 240. Solved Problem thank you :)

Ok, great. However, if you have any support questions, please use the account that you used to buy the license for this theme.

splink

splink Purchased

Hi,

I found a bug with the generating of url portfolio categories in different languages: The category portfolio-types links are not generating correctly in the different languages:

https://pasteboard.co/GDMYfW2.gif

This is giving me SEO problems and generating me broken links. Are you gonna fix it in next updates?

Thanks!

Hi,

please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look on it. Please don’t forget to let us know in a message, what for this access is.

Best regards,
Muffin Group team

Hello,

Demo content please :(

Hi,

you can download .xml file with dummy content for Brandon, anytime you want from http://themes.muffingroup.com/xmls/

Best regards,
Muffin Group team

Hey, Does it support Persian rtl language and any options for upload and using Persian fonts?

Best regards,

Hi,

this theme is compatible with WPML plugin but Persian language is not included by default.

Best regards,
Muffin Group team

Hey, Which Theme do you suggest? My website is Persian (RTL language) and I would like to add a custom font.

You can use any pre-built website you want but to check which Google Font support Persian language, we suggest to visit https://fonts.google.com/

It’s not compatible with latest PHP and “contact box” always gives an java script error in chrome. Any plans to fix those issues?

Hi,

could you explain, what problem you have with latest PHP version? And we checked contact box in Chrome but we didn’t noticed anything wrong on our demo.

Best regards,
Muffin Group team

Hi Guys, I would like to purchase this theme but I was just wondering whether you plan to continue to update it in the future? The last theme I purchased (from another person) stopped being updated and when WordPress got upgraded it stopped working, Thanks a lot, Simon

Hi Simon,

if you check our portfolio, you will see that all our products are up to date and compatible with latest versions of WordPress, no matter how old the product is.

Best regards,
Muffin Group team

Thanks guys, I’ve purchased the theme but am finding it difficult to get used to. How do I access the Muffin Page Builder and Mega Menu?

Hi,

1. Muffin Builder is located under Page Options section when you edit/create page. More details about that, you can find in documentation (starts at page 7).

2. Regarding Mega Menu, please open above documentation and all details about this type of menu, you can find on pages 70 – 71.

Best regards,
Muffin Group team

Hi, is there a way to change all woocommerce buttons so that they appear like the orange button on the shortcodes page? I asked on the support forum but no one answered.

Hi,

We responded to your message on the forum. We apologize for the delay

Best regards,
Muffin Group team

Thanks, I replied yesterday :)

Hi,

NOTE: I’m not requesting any technical support at this moment, But two general questions before renewing the support licence and i’m sure this will help others too.

1) I’m about to renew the support for the theme, But i noticed this theme is not getting updated from August (Version 1.9.4 – August 3, 2017) I’m wondering is’t compliance with WordPress version 4.8 , 4.9 ?

2) Checking the logs, This theme not getting any notable new features yet! I just wanted to know you guys planning to release any new features or just theme with support for the customers?

Thanks again.

Hi,

Yes, the theme is compatible with the latest version of WordPress.

We do not plan to add new notable features. However, we do update the theme to ensure full compatibility with WordPress and bundled plugins.

Best regards,
Muffin Group team

Maras46

Maras46 Purchased

Hello The Theme is not compatible with wordpress 4.9, can you update it please. It is not possible to change anything in the Theme it is completely blocked to make anything. Thank you

Hi,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Best regards,
Muffin Group team

Is there any problem with Brandon theme drop-down menu .js and Wordpress 4.9? After the update the drop-down has stopped working. I’ve tried with other themes and the drop-down functionality is working. So it looks like it’s a Brandon problem

Hi,

so far we did not noticed any issues so please send us link to page where you have a problem so we can take a closer look.

Best regards,
Muffin Group team

Hello,

I bought this theme few years back and now i cant find any documentation about the revolution slider purchase code. How do i find it? i followed your manual but at theme forest i cant find any options to download documentation and licensing.

Please advice Thanks

Hi,

please check your inbox where we replied on your message this morning. Also, we would be grateful, if you can do not duplicate messages in the future.

Best regards,
Muffin Group team

Hi, I have a problem with add testimonials block. It turns out that I can not center the comments. Could you help me.

If you bought it, please post your question using account to which the license is connected. Otherwise, we will not be able to help unfortunately.

This comment is currently being reviewed.

English language only please.

dotcore

dotcore Purchased

I have a question: how to upload the demo version so that you can change the template from the moment it is completed. In my opinion, import section does not work, indicates a link to the brando. xml file and after loading nothing is added from the sample.

I have a version of php on the server 7.0. Brandon is loaded on wordpress versions 4.9.1

I attach a video from the dropbox:

https://www.dropbox.com/s/9fkkq6uo54jsv82/2017-12-16%20at%2016-02-59 mp4? dl=0.0
dotcore

dotcore Purchased

I’sory I have wordpress version in this video 4.8.4

dotcore

dotcore Purchased

I managed to cope with it. In general, it was necessary to download everything through the tool/import option.

Hi,

thanks for the info, we are happy that you’ve made it yourself.

Best regards,
Muffin Group team

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