muffingroup

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506 comments found.

Hi there, in your Brandon demo page, you have a nice slider more or less in the middle of the page with title WORDPRESS THEMES and an old car with number plate FARMER BOY. Which option do I need to choose to get this effect. Is it Muffin Slider or Slider Revolution. Thanks and regards.

As you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.

Thanks for understanding!

So, now I retrieved the purchase code from my customer and try to create an account on your forum in order to finally get an answer to my original question. I get “Themeforest username is invalid.”. No explanation. What username ? I entered DidierA1, DidierA2, he name of the company and still not good. It is really frustrating corresponding to you. I have the feeling you take customers for idiots. What is the link between Envanto, Themeforest, Muffingroup ? It’s not one face to the customer. I would not recommend any prospective customer to use your solution, believe me. If I cannot get sufficient support on what this customer bought, I have plan to migrate them to another theme which I know to be more support friendly.

The purchase code you get, simply does not match to the Themeforest’s username that was used to purchase and that’s why you can not register on support forum. Or the other reason might be that such account already exists and was created by your client already.

There is really no need to intimidate us because this won’t change anything. And because we don’t want to force anyone to use our products, you can migrate your client to any other theme of course but we are sure that none of the authors on this marketplace, does not provide support for people who didn’t bought their product. And this is how it looks like in your case as there is no “Purchased” label next to your nickname what we already explained above.

Hi, really like the theme. Is there a buyable license that allows me to use this theme on multiple domains? Or unlitimed-domain license.

Hey,

in reference to TF license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. Of course this concerns all themes on Themeforest marketplace and there is nothing like “multiple” or “unlimited” domains license.

Thanks for your interest in Brandon anyway! :)

My website https://konalabs.com/ is having an issue all of a sudden where we cannot click into the Credit Card fields. I contacted my server host, payment processor, and WooCommerce and they said that it is the theme.

The payment processor specifically said this:

I had our API Support team troubleshoot a bit further and during one test in which they refreshed your checkout screen, they received a 502 Bad Gateway error. We also noticed the WooCommerce extension being used on your site is currently using an outdated version of our JavaScript SDK (V.2.15). There have been several updates to our Hosted Fields since version 2.15 that may help resolve some of the issues you are experiencing.

Has anyone else run into this issue?

Hi,

please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know what for the access is.

Thanks.

I’m having an issue with Brandon. I hope you can help. This has been working fine for three years. Drop down menus stopped functioning after uploading Google optimized files. If I need to purchase support for a answer, please advise.

Hi,

please send us link to page where drop-down menu stopped functioning so we can take a closer look on it first.

Best regards,
Muffin Group team

Hi sorry. I bought your theme around two yrs ago. I have a problem with Rev. Slider, which after the latest update isn’t activated. Do you know where I can find the ourchase code of the theme pls? Thank you.

Or the code of the Rev Slider, thank you. Moreover, great theme guys.

Hi,

purchase codes (license keys) are not included for plugins which are bundled into theme. It’s because of Themeforest license & agreements. This applies to all themes of course. However, there is no need to use this code because the plugins are fully functional without it. If you want, you can find out more by visiting the links below:

http://themeforest.net/forums/thread/dont-work-my-purchase-code-stardust-w-revolution-slider/186285

https://help.market.envato.com/hc/en-us/articles/213762463

Something like “Free” version of a plugin does not exist. All bundled plugins are included with extended licenses and users can use these plugins within the theme without needing to purchase them separately. This is standard and according to ThemeForest rules.

Best regards,
Muffin Group team

Hi all

My experience with brandon theme not begins really well.. with the last version just downloaded, and wordpress 4.8 I upload and activate brandon theme I grab the brandon.xml file and click on import using wordpress import module and check the box “send and import files” It loads few seconds then display the message :

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Of course no mods on the web site http://www.osteopathe.tours/ do you what could be wrong ? how to fix it ? am I the only user to meet this problem Please could you give me a feedack. thanks a lot

Hi,

as the message says, you need to contact with your server administrator because “Internal Server Error” is a server issue. Your hosting is probably limited and is not able to import all attachments that comes with .xml dummy file.

Best regards,
Muffin Group team

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