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Sent a ticket via your zendesk. Please have a look and advise.
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
I just bought this theme. Is it possible to use this Braxton theme to my other sites too, or I can only use this theme to one particular site?
Thanks for the purchase! The license permits you to use the theme on one domain, so if you would like to use it for another site, you will need to purchase an additional license for each site you want to use it on.
Interested Buyer .. The theme looks amazing but i’ve some questions
1- Loading Speed. is it fast loading ?
2- Posts are loaded in HTML normally ” For SEO Purposes “
This theme scores very well on many page speed tools, like Google PageSpeed (91).
I am not sure what you mean by your second question, though. Please explain in more detail what you are asking and I’ll do my best to answer.
Hi, I would like same appearance than this site: http://www.yourdailydish.com/ Knowing that this site is built with your theme I assume it would be possible to do it. Thank you for your answer.
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
Hi, that’s the reason I’m asking for it. I have not purchased, I want to know if is possible to do it and then I will purchase it. Thank you for your answer.
That is a customization they did on their own. The theme comes as is shown on the demo, so any custom work you want to have done outside of that will need to be done on your own.
Is it possible to remove the area just after the Logo 1(location preference in the preview) and the Ad area and start with LATEST and the advertising widget… Thank you again. In any case I assume also that can be done hiring somene to do it Isn`t it?
Yes, the Featured Slider, Featured Posts and all ad areas are all optional and can be removed easily from within the Theme Options.
Hi, I’ve just purchased it. Can I make here a couple of questions? Thanks
I would like to know how to remove the Fly-Out Menu.Because I have deleted the Menufication plugin and still is showing it. And Is there any way to change the background colour of the fly-out menu? Also there is no way to delete the footer menu. I have deleted form the menu dashboard all menus and still is showing menus everywere… http://lovelycan.com/
Please submit a ticket at the Support Center and I’ll be happy to help you with this. Thanks!
I’m adding a shortcode to the ‘Braxton Options > Ad Management > Header Leaderboard Ad Code’ and it won’t display the ad banners… is this a theme restriction not to allow shortcodes here ?
Hi, thanks for the fast response, much appreciated
You’re very welcome!
Will you be adding a popular widget for this theme? Three years has passed since you launched this theme and I still prefer the simplicity of this theme.
I’ve purchased some of your other themes, however, I always revert back to this theme because it’s nice and simple.
All your other themes support their own “popular widget” except this one.
It is on the list of potential updates, but I cannot guarantee that it will be included in this theme.
I just submitted a ticket. The theme is not mobile responsive for me. Plugins were deactivated and toggle responsiveness is checked. I just checked it for the first time today on mobile.
I’ve updated from version 2.5 to the latest version 3.01 but it has screwed up my featured slider; there’s another menu above main menu navigation that’s filled with left-aligned text; and my search doesn’t work. Whats wrong with this? I’m upset I bought this version. I could have saved my money. Site was working just fine before.
Please submit a ticket at the Support Center and I’ll look into this for you.
In this template does not work description of the category.
Adding <? Php if (is_category ()) echo CATEGORY_DESCRIPTION (); ?> To archive.php – does not alter the case.
How can I change this?
Unfortunately that is not a feature of the theme and while I do offer to perform small custom changes, this would require more than just a short fix. So it is something you would have to modify on your own or get a third party to help you with since I am unable to provide this level of customization to all of my customers. Sorry for any inconvenience.
Ok. Thank you for the quick reply.
There is no support from the developers even when you have the full support. Just a copy pasted reply for every problem.
Good theme but support is pathetic and now they want me to renew it for $41.30! Yeah right.
I am sorry to hear that you are not satisfied with the support you have received. What specific issue are you trying to get support for?
Looking to make the shop page full width but the template drop down isn’t working.
Unfortunately, that is not an option for the Shop page, so that is a change you would need to make on your own.
Hi – featured post image always looks fuzzy and pixelated. Is there a way to improve the quality? the same featured image inserted within the article ends up being much better quality so looks like the featured image gets reduced greatly in quality. pls advise
This is very likely an issue with the images you are using, but please submit a ticket at the Support Center and I’ll look into this for you.
Hi, can you please tell me how can i remove the page names? lets say i created a pages called “jason” and now i am at the page i created and i see at left top corner says the page name ” jason ” how can i remove it?
here is the sample it says “Products” and i dont want them. Link: http://printingcore.com/
i did and still no respond on the ticket, its emergency that i fix this problem
i am just asking a simple question!!! where or which file i have to edit to remove the page name or page title in the actual page????? is it too difficult for you to answer? ??!
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, I am currently on vacation for the rest of this week. I am still answering tickets throughout the vacation, but I cannot guarantee that it will be able to answer tickets in the normal 24-hour window. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
I’m trying to find a way to use this theme, but under the slider to include posts that are automatically populated from various social media platforms. Any idea if this is possible and/or where I could look to figure this out?
Hi! Is there a way of implementing webfontloader with the theme? I’ve been trying manually without any good. Thanks!
I updated to the new version after two years of purchase and the new feature ‘Fly-out menu’ is completely messing with my home page.
How do I disable it from the new updated them? I really hate this feature.
Great theme, overall. Here’s an example of the Braxton theme on my blog: http://www.mrstubble.com/.
I’m so glad you’re enjoying the theme. If you have a second, I would greatly appreciate it if you could rate the theme (preferably with 5 stars, since anything less than that will llower the overall rating ) via the Downloads section of your Themeforest.net profile page. Thanks! http://themeforest.net/downloads
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