Web Themes & Templates

Reviews for Braxton - Premium WordPress Magazine Theme

311 Reviews

for Feature Availability

Packed with good features. Loved the sleek design.

MVPThemes

Author response

Thanks so much for the review!

for Customer Support

fast and functional theme, 5 stars for the support that is effective and collaborative

MVPThemes

Author response

Thanks so much for the review!

for Design Quality

Simply the best looking theme. Very Intutive. SEt up is eay. Very satisfied with Braxton. Thanx a lot.

MVPThemes

Author response

Thanks so much for the review!

for Other

I have so many to say about this but to cut the long story short as below:

1. I have critical layout issue due to menufication feature of the latest version, but the developer didn't address my questions at all. For eg, I asked for the code to disable the menufication on the latest version, he asked me to deactivate the plugin? But there is no plugin required since ver3.0.

2. He took more than 48 hours to reply my support ticket. True, it's over the weekend, but he rather replied to my comments first than support ticket. Mine was critical issue on prod site and he didn't understand the buyer's frustration with such problem.

3. The documentation was not updated, still talking about the menufication plugin, but the latest version already doesn't need the plugin.

4. From the old comments, there were quite a number of requests asking to hide the menufication feature in the new theme version. I wonder why the developer cannot document the code to do it rather than asking to open support ticket. It's necessary to be proactive rather than reactive.

I have used this theme for years, so naturally I feel disappointed to receive such poor support, I look forward for an improved service soon!

MVPThemes

Author response

Hi,

1) I just responded to you about this issue twice today already. There is no code to disable the Menufication. You need to simply deactivate the plugin. This is an easy fix, and I am not sure why you are not following my suggestions.

2) The 48 hours was over the weekend, and I don't typically answer questions over the weekend.

3) I am not sure how this is relevant since it should not impact anything about the function of your site.

4) Again, there is no issue with the "hiding" of a plugin. You only need to deactivate the plugin. This is a very simple issue and I am still not sure why this is being blown out of proportion the way it is.

for Code Quality

Slow loading... needs more optimization.

MVPThemes

Author response

Hi, if you are having issues with the theme, please submit a ticket at the Support Center so I can look into it for you. The issues you may be experiencing could be related to the plugins that you are using and may not have anything to do with the theme itself: https://mvpthemes.zendesk.com

Just a few options for customization, it has a bug on mobile view, it will show the menus and logo twice.

MVPThemes

Author response

Hi, if you notice a bug in the theme, please submit a ticket at the Support Center so I can look into it for you before giving the theme a bad rating since the issue is likely a minor one that can be resolved pretty easily. Thanks! https://mvpthemes.zendesk.com

for Customer Support

Great theme and the team are so sweet and super helpful
Im a 1st time Wordpress person, and its hard learning from nothing , so appreciate so much. xx sharon

MVPThemes

Author response

Thanks so much for the review!

for Customizability

Launching a new magazine site shortly and I must admit, this is one of the best themes I came across. I wanted a free theme but no matter what theme I found the functionality couldn't be compared to Braxton. Def recommended xxx

MVPThemes

Author response

Thanks so much for the review!

for Customer Support

Customer support was very good and helped as much as possible in every problem.

MVPThemes

Author response

Thanks so much for the review!

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