97 comments found.
NVM
Hello,
Thanks for reaching out to us!
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Thank you!
Activation code does NOT work…come on man, $79 theme. What is happening??
and I don’t have 24 hours to wait for someone to respond about copy/pasting a fracking activation code. Send the fix ASAP.
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Please check this ticket https://support.themerex.net/ticket/93211
Thank you!
Could not update from 1.5.4. to 1.5.5. Error: Some items are not updated! any hint?
Hello,
Thank you for contacting us!
Our Tech support team will gladly check the issue. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Is it supported by PolyLang and LocoTranslate plugin?
Hello,
Thank you for choosing our theme!
Sure. The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please review this guide – https://briny.ancorathemes.com/doc/#theme_translation
Also, the theme supports WPML plugin for multi-language website. Please feel free to use it.
Regards.
Hi i renewed my support through themerex on 11/07/2023 but it is not actualy renewed and i cannot submit a ticket … is the support from ancora themes a different support that i have to buy ?
Hello,
Thank you for contacting us!
The support assistance for AncoraThemes is provided via ThemeRex HelpDesk. To submit a ticket please go to https://themerex.net/support/ > click Open A Support Ticket > fill the form and enter your new Support Purchase Code in the respective field. Here is the screenshot – https://prnt.sc/ZfxFcEjrq8Wt
Regards.
Hello, i have a pre sale question. About the Sync with Booking, Airbnb… How it works? Have in mind that i’m new in the market, actually i’m a investidor in B&B and Hostels Market.
Hello,
Thank you for contacting us!
While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented an additional plugin is required. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
My wordpress installation crashes on theme customization and my purchase code gets blocked, domain disconnect button didn’t work
Hello,
Thank you for reaching out to us!
We have manually disconnected the license. Please activate the theme again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hi when will the next update be coming out?
hello team, we have an issue importing the demo … full Demo freezing, partial stuck on plugin setup
Hello,
Thanks for reaching out to us!
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Regards.
Thanks – Ticket opened and appreciate your support
Hello .. presale question: 1- I noticed that courses are not online bookable on your demo, can courses be bookable and paid online ? 2- can courses linked to specific dates and times with slot availability ? 3-
Hello,
Thank you for your interest in our theme!
The Booked plugin https://briny.ancorathemes.com/book-appointments/ that is bundled with the theme allows the admin to create custom booking calendars for each course/service. Each calendar can have its own default time slots, custom time slots and custom fields. This makes it incredibly powerful for business that offers different services on different days or times. Please review the details https://boxystudio.ticksy.com/articles/7827/
To add payment capabilities to the Booked plugin you need to activate ‘Payments with WooCommerce’ addon that is included in the package – https://boxystudio.ticksy.com/article/3820/
Regards.
Hello I reset the wp installation and when I tried to re install everything the theme dashboard wont take my purchase code. Also the themerex support page is not working.
Hello,
Thank you for choosing our theme!
We have manually disconnected the license this time. Please activate the theme again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
hi everone i install this theme on my site any i want to fresh install again after 15 days and i cant activate again ! Can’t I use this license multiple times for the same domain?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://briny.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
How can I make the logo bigger? 
https://www.diaj-plongee.fr/
Hello,
Thank you for choosing our theme!
The query you have can be easily managed. Thanks for submitting a request at https://themerex.net/support/ Our technical support team will be happy to provide you with step-by-step instructions on how to make all the needed changes. Please expect a reply shortly.
Regards.
Hi there, I just bought the theme and installed it to my development location. I try to activate it, but it states my code is invalid. Which is super weird. The code is coming from themeforest and it’s the first time I am installing it. Any idea what is going wrong?
Never mind. Found it haha.
Hello,
Thank you for contacting us!
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
By any chance, do you have an HTML version for this template at a cost please?
Hello,
Thank you for your interest in our template!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Hello,
how can I get rid of all Google Fonts used in my Website using your theme and self host the chosen fonts instead? does your theme has a function or workflow prepared for that?
kind regards Catie
Hello Catie,
Thank you for contacting us!
It is possible to host fonts locally. Here is the example – https://wplift.com/how-to-host-google-fonts-locally-on-wordpress
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
A fresh download returns version 1.5.2 and not 1.5.3
Hello,
Thank you for contacting us!
Our Tech support team will gladly send you the latest version of the theme. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hello Team .
I have issues for re-activating my theme , and i have already done this purchase. and i have complained before about issues for taking 2 times the theme payment .
so i need a follow up now
thank you
Hello,
Thanks for reaching out to us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – https://briny.ancorathemes.com/doc/#domain_disconnection
Please use 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hello Team,
I hope you’re having a good weekend!
In the past few weeks, my website: divinginlebanon.com got compromised and hacked, hence, I had to DELETE the website before I could even deactivate the license, then license it back.
So, now that I have made the installation anew, I tried to re-activate the site using my purchase code, but for some reason, it is saying “Your purchase code is invalid! Theme is not activated! check your code – maybe it’s from another theme” message.
I urge you to help me figure out a solution.
PS: I do not think it is fair to RENEW SUPPORT for this kind of issue, as I’m using what I have already purchased, but for some reason the theme is not able to authenticate it. Looking forward to hearing your insight soon.
Hello,
Thank you for contacting us!
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – https://briny.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Thank you, Team!
The second solution you offered has worked.
Please note that I am usually aware of the process of disconnecting the license prior to anything else. However, I was blocked out of the wordpress installation due to the malware, therefore I lost access to it.
This time, I will have an offline backup to avoid this hassle in the future.
Thanks for the quick and swift help and support! Have a great day,
Hello,
How can i find the Booked Payments with WooCommerce add-on? There is no “Paid Service Selector” option at Booked settings.
Thank you!
Hello,
Thank you for choosing our theme!
Payments with WooCommerce addon should have been already included. Please check this Booked Appointments + WooCommerce video tutorial – https://www.youtube.com/watch?v=fvdihNrNAC8
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
