Hi there,

Thanks for writing in! Our theme has an option where you can choose to import WPBakery or Elementor content. So if you import Elementor demo you will be able to edit the theme with Elementor yes.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Yes it was and it is compatible with all the latest version of WP and PHP. It will for sure be updated in the future and if you need the latest bundled plugin version you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

The theme will be updatd and the latest version of the bundled plugin will be included. If you need immediate update of any of the plugins, please send us a mail to our help center and one of our support agents will provide you with latest versions.

Thanks.

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I have sent in a request to receive the most updo date version. Do you know when you will be doing an update of this theme?

Hi there,

We hope that this has been resolved already. Since we could not locate any request from your Envato username.

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Hi there,

Thanks for writing in! This will be changed within the future update but in the meantime you can use an image instead of an Icon.

If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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No me dieron solución a los tickets de ERROR LOS WIDGETS y algunos SLIDER NO SE VEN

Hi there,

Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.

Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Hello,

If you cannot locate some label inside the theme please try adding translation for Brunn Core plugin or other bundled plugins and search for labels there.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Please try the suggestions from this article here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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Hello,

When blog post is set to “Video”, then video will be used as a featured media in a blog list. Unfortunately images cannot be used in blog lists for video post.

Alternatively, you can use “Standard” post with a featured image and add video inside the blog post content (please see screenshot).

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Hello,

I’ve a simple problem but couldn’t find how to solve it. I’m changing my active site’s theme to Brunn. So i can’t use demo contents, i’ve to do everything manually.

Problem is how can i add “Search” and “Side Area” icons to the main navigation menu in top header?

Hi,

They can be added as widgets in header widget areas. You can find more info in the documentation in this link.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Unfortunately this is not a feature of the theme. You can check available options for portfolio in the documentation here.

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can you send me the related portfolio code i will add it

Hi,

Unfortunately, no. Implementing this would require additional customization, but this falls out of our support scope. Thank you for understanding.

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Hi,

You can add custom css below to Appearance -> Customize -> Additional CSS:

@media only screen and (max-width: 600px) {
    .qodef-blog-holder article .qodef-post-text {
        padding: 45px 15px !important;
    }
}

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Thank you for reaching us!

If you are getting the ‘Outdated Files’ WooCommerce message please check the article in this link.

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Follow theme issue with Woocommerce plugins

I did what they told me, update the files but it didn’t work.

Today you released an update of the topic where it says that there would be compatibility with the Woocommerce 7.3.0 plugins but it hasn’t worked either.

It should be noted that I have cleared the cache, reinstalled Woocommerce and it continues to block the view of the site.

www.roche.agency

Hi,

The site you’ve linked is being displayed correctly on our end. If you still need assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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Hi there,

Thank you for reaching us!

Could you please provide us with your Request ID so we can check this.

Thank you.

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Hello,

Please note that even if the Headers and Footers are included in the Elementor Pro version, our theme is using the Free Elementor version and header and footers on our demo sites are created with our header/footer templates, so unfortunately, we didn’t test the Elementor Pro header and footer feature with our theme.

You can perhaps try to use Elementor Full Width template and both header and footer by Elementor, however we haven’t tested this with our theme.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration. Thank you.

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Hi there,

Thanks for writing in! Our team is working on updating all our themes for the moment and Brunn will be updated as soon as possible and PHP8 compatibility will be added. You will for sure be notified once it is out.

Thank you for your patience and if you need any further assistance with our theme feel free to  submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hello,

Thank you for reaching us!

You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi there,

Could you please provide us with your website URL so we can check this please.

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Hello,

Do you have an email address where I can send it to you?

Thank you for your support.

Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this.

Thanks.

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Hello,

Please check the article in this link and in case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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