Theme does not work with hosting from 123-reg, 1&1/ionos, Web fusion or Fasthosts, the issue is the demo content won't install because the server requirements don't allow for a 180 minimum execution time.
I contacted the support via the ThemeMove own ticket system and received a next to useless reply.... No point in buying the theme if you can't use the demo content as that's generally why you buy the theme = to have your website look like or similar to the demo you see!!!
Author response
Hi,
Firstly, I'm so sorry to hear that you got an issue while trying to create your site. It must be so frustrated situation.
Secondly, I want to remind you that you have paid for a premium theme which has a lot of features & of course, it should require a good hosting service. That's why you can read the theme requirements part here: https://document.thememove.com/brook/
That's why my support team has indicated that you should change the hosting to use the theme smoothly.
If you meet any difficulty, you can keep communicate with my support team for further help.
Regards,
TM
It looks really nice, and it's not a popular design so you can make it unique to your brand, but if you want to use it for the video backgrounds look somewhere else.
**Performance issues**
The brook theme has the a limited ability to create video headers. Limited because:
1.It slows down your side dramatically
2.You can only use YouTube videos
3.The YouTube video information doesn't hide
**Design issues**
Additionally some of the design choices are weird and are hard-coded so you need some code knowledge. For example, the mobile menu button is on the right-hand side but the drawer slides out from the left.
**Difficult installation**
You need to make changes to your server, and some server changes are more complicated than others. For example, I found changing the PHP string limit impossible.
**Summary**
I gave it a two-star because the page layouts look nice and they quickly respond to support tickets. But the lack of fully functional background videos, the incorrect position of the mobile menu button, and a somewhat difficult installation, make it hard to recommend this theme to others.
I will edit my review if any of the issues are fixed.
Good template! Good Support! Good design!
I replaced easily my design. Perfect!
Great support, and amazing theme. Well done :)
Althought the theme is nice, the documentation is very poor. The attached html file is not updated and the informations are very vague. IMHO It lacks of important information. The theme itself has some strange behaviour (in particular Portfolio pages) and has a lot of "hard to find" options. Anyway, has a very good aesthetical quality.
Author response
Hi galliv,
Thanks for your feedback. We always try to update the theme's documentation to make user experiences get better. In deed, we also have a list of tutorial videos to show customers how to deal with Brook (& other themes also). If you think there is something missing in the documentation, we hope you can provide us a list, we'll consider to update the documentation (if it's necessary).
Regards,
TM
The brook support team so nice!!!
I have so many question for them
all of this problem could be answered and solved
Thank you so much
Good support and wonderful theme!
