pixelgrade

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852 comments found.

Hi,

I’m using an old version on one of my website (v1.6.2) where all posts on homepage are using Flexbox grid and everything is properly in-line with same height.

While i recently installed latest version (v1.6.9) on a new website and post boxes on homepage have different heights. They’re not using flexbox. Is there a way to fix this and keep them in-line with same height?

Hey James,

If you still have troubles with this, please reach us through HelpDesk and give us a link to your website. We’ll have a look at it and figure it out where’s the problem.

Thanks,
Radu

Just posted a ticket. #45789

Would it be possible to select posts based on tags with page composer blocks ?

Hey there,

The composer blocks are not made to get posts based on tags. You can only use the existing options (based on categories or post format).

Thanks,
Radu

How difficult would it be to implement that. I am absolutely in need of something like that. I suppose its not coming in future updates, so can you provide me some guidance on where to get started and how much of change would be required.

Hey,

Sorry but this kind of change would require a lot of changes inside the theme files and this is a part we cannot help you with. I think that some help from a developer is required in this case.

Thanks for understanding,
Radu

Jblink

Jblink Purchased

Is it possible to add more sidebars to a website? I want to add one sidebar by sections.

https://www.dropbox.com/s/fvfribmbhs7hur2/capture.JPG?dl=0

Hey there,

I see what you’d like to do but, as you could see in Appearance → Widgets area, you can only have one sidebar when using Bucket. Even if you could add widgets in all the areas, as you pictured in your screenshot, the widgets would have been the same ones every time.

Making the change you’re looking for would require some changes inside the theme files.

Thanks,
Radu

We’re excited to announce that BUCKET is running GREAT and an UPDATE is now available! :superbashfulcute: :superbashfulcute:

VERSION 1.6.9.1   (August 23th 2017)

Enhancement

  • Small improvements to the auto-update process.

Fixes

  • Updated WooCommerce templates for the 3.1.2 version.
  • Fixed PixCodes activation via Pixelgrade Care.
  • Various maintenance fixes.

View the full changelog hereEnjoy!

*People that already bought this theme will be able to auto-update for FREE !

phixod

phixod Purchased

Hi mobile responsive feature is not working. I cannot load full website in a smart phone, Do you know why?

thanks

Bin

phixod

phixod Purchased

Hi Radu

Did you manage to find the problem about smartphone not loading responsive feature.

Best

Bin

Hey Bin,

Could you try to deactivate the Mobile Theme module of Jetpack and tell me if you still have this trouble with the mobile look, please?

Thanks,
Radu

phixod

phixod Purchased

Hi Radu, Yes it worked. The first load is in wordpress but when I click full site, it loaded the website. Here is the link: http://www.sixdegreesnews.org/?ak_action=reject_mobile

The url mentions rejecting mobile theme.

Thanks. But I understand this is not a permanent solution.

Best

Binayak

ecomdiy

ecomdiy Purchased

Ask how to install – Pixelgrade Care

ecomdiy

ecomdiy Purchased

The Url is not correct 404

Hey there,

Have you managed to get the Pixelgrade Care plugin installed on your website? If you still have troubles, just simply reach us at hello@pixelgrade.com and we’ll sort this out in no time.

Thanks,
Radu

Hi. I’ve uploaded the theme and WordPress to their latest version, and my menu has disappeared. Any idea what might be wrong? Thank you!

Fixed! It was another plugin that had a conflict!

Hey,

I’m glad to hear that everything is back to normal. Well done!

Best,
Radu

I just updated the theme because after upgrading php the theme plugins caused the site to go blank. After updating I can’t even get into the admin, everything is blank. All plugins are disactivated.

Hey there,

If you still have a problem with this, just reach us at hello@pixelgrade.com and I’m sure that we can get this fixed in no time.

Thanks,
Radu

My mega menu does not display the latest posts from category in form of post cards. It was ok previously, but started after I updated. How do I fix it?

Hey there,

I just checked all the layout options for the MegaMenu and all of them work very well on my side. Could you send us a message using the Theme Help button from your website dashboard so we can check this out a bit closer, please? I’m sure that we can sort this out in no time.

Thanks,
Radu

Rev Slider shortcode links in custom pages don’t show up in the browser now…

Hey,

The slider made using the shortcode seems to be working very well. I checked it using several browsers and devices and everything is fine. Please open a ticket using the Theme Help button from your website dashboard and we’ll have a closer look at this issue you have.

Thanks,
Radu

Trying to open a ticket from Theme Help just takes me to here: https://pixelgrade.com/docs/

alin-clamba

alin-clamba Author Team

Hi,

Sorry for the delayed response here. If you still have a problem with that, please send us a message to hello@pixelgrade.com. This way we can handle this faster. :)

Thank you,
Ali

I buy this theme 4 year ago…. and to use it now the included Pixelgrade plugging ask me to buy a second licence… and on my dashbord themforest account i ca see that a have one licence active… non sens to paye agan ! I can download the theme but i have to paye one more time ?

This the message from Buket pikelgrad team to there costumer :

“Your support period for your Bucket purchase has ended on. Without an active license, you’ll no longer have access to support and one-click updates. Just like your car or home, your website needs regular maintenance to perform well.

Without extending your support, you’ll be unable to: Access Support and Documentation when you have questions. Keep your site healthy and secure with regular Theme Updates (see changelog). Get enhancements and new features to your theme.”

Hey there,

You don’t have to buy a new license to extend the support period. All you have to do is extend your support to have access to the support area (open tickets) and the automatic updating feature.

You can still download the theme and check the documentation right here with no problem right now. However, if you want to ask some question or have any troubles with your website and need our help, you need to first extend the support period (you can find some more details here) to open a ticket.

Thanks,
Radu

kyduong

kyduong Purchased

Happy with the website from 1 and haft year ago, but after upgrading new version, I got an error. Now my support was expired, but just because I upgrade new theme version? Where can I get the support?

Hey,

When you buy the theme, you get support access for 6 months. Once this period is gone, you can renew it for another 12 months. You can find some more details about this right here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

You’re right about the fact that you cannot update the theme without having an active support period. However, you’ll always have access to the latest version of the theme by simply downloading it again from the Downloads section of your ThemeForest account. You can easily install the latest version manually by following the steps we presented right here: http://pxg.to/2Eq8ev8

Thanks,
Radu

kyduong

kyduong Purchased

Alright, I just give you an advice. Put an Notification to any customer who expired the support like this: “WARNING: your support period has been expired. We will NOT help you if my new update has a bug!”

Finally, the bug is only in back-end, in the Theme Setting Page. I have a backup of your theme and I can restore that. My website is ok now without your support, because as above story, my website is running very well and just lost the “SAVE BUTTON” after I run update the theme new version.

It ’s your fault and you guys should ask to fix that. But you guys are wrong in Customer Service. Good luck!

Hey there,

Is there any chance that you could tell what is the problem with the Theme Settings page, please? I mean yes, you don’t have support so you won’t be able to use the automatic updating system. However, you still have access to the latest version of the theme and this should be “problems free”. You can and should install the last version of the theme. If there’s a problem with the theme we should get if fixed. That’s why some more details about the problem you found on the dashboard would be great.

Thanks,
Radu

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