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Reviews for BUCKET - A Digital Magazine Style WordPress Theme

Reviews for BUCKET - A Digital Magazine Style WordPress Theme

4.71 (352 ratings) 4.71 stars
Cart 2,827 sales
Well Documented

352 Reviews

for Bugs

Theme is great, I have been using it for a long time. But recently I was trying to install Advanced Custom Field plugin and boom..., theme broke down if you disable built int ACF plugin and install the same plugin manually. I am pretty sure this bug was not present when I bought because I did disabled built in ACF and it was working fine. Last week I tried to install ACF manually and theme started to break down. I think the bug was introduced in some updates. I reported the issue to pixelgrade but unfortunately my support is expired so they refused to fix it.

Anyone buying this theme be careful and if anyone reading this has bought this plugin and has support left then please drop and email to pixelgrade to fix it.

Author response

Hi,

Thanks for your review. I'm happy to hear that you like our Bucket theme. However, because we already introduced built in support for ACF, if you try to use the plugin separately and it's not working, it's not a bug.

However, I hope you enjoy the theme and you get the most out of it with your website.

Stay awesome,
Alin

for Customer Support

If you want updates after 6 months, expect to pay. This is a subscription-based WP theme that I would never have purchased if they had it in the description at the time I bought it.

Author response

Hey,

I'm sorry but that's not true, actually. I'm sure there's a missunderstanding and I'm sorry about that. Once you buy the theme, you get a lifetime license, that provide updates for free, but not automatic updates. To make it much easier, we created an automatic system for updates, but that's available only if you have a valid support period. Please read more about that: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Kind regards,
Alin

for Customer Support

18 months ago, I did setup the themes and everything was good. Every time I got a notice that have theme update, I always click to update and nothing happen.

Until one day, again, I click update and got error in Theme Setting (lost the save button). That is a bug, pixelgrade should ask and fix them.

I just go support, and receive a message "“Your support period for your Bucket purchase has ended on. Just like your car or home, your website needs regular maintenance to perform well."

Confirmed by constantinradu that I have to pay for support although the bug just because of their updating.

Author response

Hi,

I'm sorry to hear about the experience you've been through. However, from your message, I can't say if the problem was caused by the theme update or any other compatibility.

I would be happy to investigate this further for you, so please send us a message to hello@pixelgrade.com with a link to your website, if you want me to have a closer look.

Thank you,
Alin

for Flexibility

The Bucket theme is easy to use and maintain, excellent support.

Author response

Hi there,

Thank you for the 5* rating!

We appreciate having you around.

All the best,

Robert

for Customer Support

Every thing is excellent. Layout is really smart and cool, with high level of customization. Team support of Pixelgrade is always disponible and helpful in order to get all problem solved.
I like also the design of the item that is really cool.

Author response

Hey,

Thank you for sharing your ideas regarding Bucket. Feel free to make the most out of our WordPress theme, and please don't hesitate to share the result with us. :)

Cheers,
—Oana

for Customer Support

After buying this theme and having it relatively dormant for about 2 years I had a problem ... and the customer service team answered my questions and helped me resolve the issue. Can't fault them and the problem was with Cloudflare in the end and not to do with the theme at all.
Thanks Pixelgrade. Keep up the good work!

Author response

Hey,

Happy to know that everything is okay now. :)
We love to lend a hand, so don't hesitate to reach us out.

Have a great day,
—Oana

for Feature Availability

I used this theme for a while nearly 1 year, now need I need to expand there is no way to do it. Very limited layout, menus and look. Speed not very optimized for mobile, yet im using vulr. Just purchased 15zine, comparing the two I would give this 0.1 out of 10 and 15zine 10/10.

No featue updates ever, stale development and really basic.
10/10 for support, however its the product I'm paying for not support.
Sorry guys

Author response

I'm glad to hear that Bucket theme fit you needs for a year. I guess that your those needs grow up over the time. As you may know described in your rating message, our theme has some options and the new theme that you mentioned has some different features, according to the new things you would like to do on your website.

It's nice to see that you like our support but I don't think that this theme deserves such a small rating. I understand that need now something more powerful (if I can call it like that) but Bucket has its own options and other themes have their own ones too. There's no point in having all the themes with the same features on them, right?

Thanks once again for the trust in our theme and I hope it did his job as long as you had it on your website. I really hope that you'll think again about the rating, though I don't think that 1* is the real value of it :-)

All the best!

for Design Quality

Great theme and even better support! Thanks!

Author response

Hey,

Thanks a bunch for your kind words. It means a lot. :)

Best wishes,
—Oana

for Design Quality

Excellent theme with quality support.

Author response

Hey,

Thanks a bunch for your kind thoughts.
It means a lot. :)

All the best,
—Oana

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