OrangeIdea supports this item


This author's response time can be up to 1 business day.

1612 comments found.

Somehow my site is very slow using the updated theme

Hello, show me your url please

Hi, I took over maintenance of a website for a client that is already using your Builder theme. There was an automatic Wordpress software update that took place recently (a major WP upgrade), and as a result there is some broken functionality now.

Since we can’t go back to Wordpress 3.x, I now need to update your theme to the latest version that works with the current version of Wordpress (4.5). The problem is that since I did not originally purchase the theme myself, I don’t have the ability to download it, and the original developer is not available.

How can I update your theme (version 1.06) to a version that works with the latest version of Wordpress to fix the issues? The page builder and text editors do not work correctly now and is preventing us from updating the website.

I was hoping you could look up the purchase records and confirm license to be able to download??

I hope we don’t have to purchase the theme all over again just to fix the issues. Let me know what information I can provide.

Thank you…

Hello, to provide support i need username and valid purchase code from your client.

My client does not have ANY technical information or license codes as the original developer never forwarded this info to them. This is why I was hoping that we could provide you with the domain name, if possible, so that you could look it up in your records to confirm that a license is tied to the domain. Is this possible?

There’s no way I would be able to provide the username as we (me nor the client) know what account was used to purchase the theme…

I’m really sorry, but i can help to you without purchase confirmation

Hi. Im Having trouble importing demo content. Is there a way to do it from FTP? I keep getting error messages Sorry, there has been an error.

“File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”

Hello, add me to skype – orange_idea, i will try to help

Hi – we recently installed SSL – and no matter what we do, the fonts wont load. I did a DB search/replace and went through the style sheet, but cant find a font reference that I can update to https://

Any assistance appreciated.

Em, i think you better to ask it on your hosting provider, but i will also try too “google” that problem with redux framework

31 October 2016 Plugins updated

 - Visual Composer and Revolution Slider updated (/BUILDER Theme/ ) reinstall it.

Good morning, we’d like to know if this wonderful theme is WPML compliant. Waiting for an Your kind reply Ale

Hello, theme are translation ready, so yes you can work with WPML


xwise1 Purchased

Hi, I just purchased the Builder theme and there seems to be a problem with the theme customization. When I try to change any of the style or margins they don’t take effect. They show to be changed in the control panel but the theme defaults are overriding these values and nothing changes on the site.

The other thing I wanted to ask you about was the license for Visual Builder. The plugin shows it needs to be upgraded but when I tried it said that I didn’t have a valid license.

Hello xwise1, add me to skype and provide wp-admin login/pass – orange_idea and at morning i will helpto you. Visual Composer in theme will be updated in 1 day and you wil be able to redownload theme and update VC to latest version.

Hello, I have a couple of questions. 1) How should the theme be updated from ver 1.2.1 to ver 2.0.0 so that no theme settings are lost? 2) After updating the theme the Typography settings aren’t editable, is there a way to fix this?

Hello, you will loose all Theme Options settings if you update 1.2.1 to 2.x Version. Can i get wp-admin to test typography issue?

I can’t give the login, but I figured out what the issue was. In the Body Typography options the .picker-wrapper class div that contains the Font Color label needed to float left so it wasn’t covering up all the other Body Typography options.

Great, is there any way i can help to you?

For some reason the typography settings for “body” are not taking effect on front end of my site, all headers are however.

Any thoughts?

i mean that was not me, i saw your comment 5 hours ago that all already works, looks like problem just gone… thanks to magic =)

Ahh, well that is cool. Must have been cache or something….or magic. =)

Magic for sure =)


Dampas Purchased

You don’t have jQuery dependencies in your enqueue scripts.

wp_enqueue_script(‘oi_bootstrap’, get_template_directory_uri().’/framework/bootstrap/bootstrap.min.js’, false, null , true);

should be: wp_enqueue_script(‘oi_bootstrap’, get_template_directory_uri().’/framework/bootstrap/bootstrap.min.js’, array( ‘jquery’ ), null , true);

Thank you for notice, i will fix it in next theme update

Hello, recently we updated our installation of Slider Revolution, and it stopped working with the version of Builder we had. Now we have updated our installation of Builder, and not only does the slider not work, but neither do any of the interior pages. It would be great to receive some assistance with this.