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1604 comments found.


mitulv4u Purchased

Somehow my site is very slow using the updated theme

Hello, show me your url please

Hi, I took over maintenance of a website for a client that is already using your Builder theme. There was an automatic Wordpress software update that took place recently (a major WP upgrade), and as a result there is some broken functionality now.

Since we can’t go back to Wordpress 3.x, I now need to update your theme to the latest version that works with the current version of Wordpress (4.5). The problem is that since I did not originally purchase the theme myself, I don’t have the ability to download it, and the original developer is not available.

How can I update your theme (version 1.06) to a version that works with the latest version of Wordpress to fix the issues? The page builder and text editors do not work correctly now and is preventing us from updating the website.

I was hoping you could look up the purchase records and confirm license to be able to download??

I hope we don’t have to purchase the theme all over again just to fix the issues. Let me know what information I can provide.

Thank you…

Hello, to provide support i need username and valid purchase code from your client.

My client does not have ANY technical information or license codes as the original developer never forwarded this info to them. This is why I was hoping that we could provide you with the domain name, if possible, so that you could look it up in your records to confirm that a license is tied to the domain. Is this possible?

There’s no way I would be able to provide the username as we (me nor the client) know what account was used to purchase the theme…

I’m really sorry, but i can help to you without purchase confirmation


earthmats Purchased

Hi. Im Having trouble importing demo content. Is there a way to do it from FTP? I keep getting error messages Sorry, there has been an error.

“File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini or by post_max_size being defined as smaller than upload_max_filesize in php.ini.”

Hello, add me to skype – orange_idea, i will try to help

Hi – we recently installed SSL – and no matter what we do, the fonts wont load. I did a DB search/replace and went through the style sheet, but cant find a font reference that I can update to https://

Any assistance appreciated.

Em, i think you better to ask it on your hosting provider, but i will also try too “google” that problem with redux framework