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Hi. I have a problem. I did the last update. In plugin Master Slider it shows the version 3.2.14. I’m trying to update and it won’t do it. It shows me the message: No upgrade package available, and it is still in version 3.2.14
Please deactivate Master Slider plugin first, proceed to update and activate it back.
Hi. o.k done. Thank U
Hi. I have done the latest update (November 10th) but in my plugins it says it wants to upgrade the WPBakery plugin. Because it shows a serious vulnerability before version 6.4 (could allow a malicious actor to inject malicious scripts, such as redirects, advertisements, and other HTML payloads into your website which will be executed when guests visit your site. This vulnerability has been fixed in version 6.4.1.) when will there be an upgrade from your side to fix it? Thanks
Latest version of BuildMe theme (V 5.3) comes bundled with WPBakery 6.10.0 please check your theme version if necessary please update and you will be asked to update bundled plugins.
I have a problem. I try to download the upgrade theme but the antivirus detects in the zipped file a virus, specifically it detects Trojan.GenericKD.63191085. Can U check it please?
Hello, thanks for contacting us. We couldn’t face any issue as you described, moreover nobody else has reported such issue but you.
Hi. I bought the theme about 2 months ago. It asks me to update the WPBakery Page Builder plugin but it can’t be done because says that I need to buy the license. I assume that if I don’t buy the license it is impossible to update?
Since you get your plugins bundled within your theme, you must waiting for theme update, currently making few changes for better GDPR compliance (like locally hosted Google Fonts), an update will be released sooner, please follow theme updates to stay informed.
So I’ll have to wait for an update theme, right?
Yes, theme update will be ready ASAP with updated plugins.
οκ. Thanks for your prompt reply.
If I upgrade my theme, all the changes and settings I have made on the website will be lost? Tnx
If you have not made any changes on parent theme’s files (PHP, JS, CSS…) nothing will be lost, but you can always keep a full backup of your site before proceeding to update, just in case.
Can we translate this theme in Greek language ? Thank U
- Use Loco Translate plugin if you need to translate the theme.
- Use WPML or Poly Lang plugins for a multilingual site
Hi, Thanks for the answer. It was helpful
master slide wants me to update plugin – when i follow link it says plugin doesnt exist.
Hello, briefly bundled plugins can only be updated by us. Please wait for next theme update and ignore such notifications. Thank you.
i am using ultimate footer by wp bakery to add custom footers to the theme. i followign their directions – it still shows theme footer – they recommended disabling theme footer. how can i disable the theme footer ?
Hello, please open a ticket such requests. Support: https://freevision.ticksy.com/
First of all – just wanted to say this is by far the best theme support I have ever have in all my years of design. Just epic; whether submitting a formal ticket – or using this comment /response feature in themeforest – its unbelievable – and I will add that to a review… which I never write!
Now questions, in using this theme – I have forgone using another page builder I was familiar with – and tried my hand at WP Bakery / Visual Composer – which is far more compatible. I have spent couple days learning the plugin – really enjoying it.
However, I seem to be a little confused about a couple things and am hoping for some guidance -
WP Bakery used to be Visual Composer correct so the same?
I have both plugins installed (had another theme I used a few years ago that recommended Visual Composer and Site Origin but never implemented them)
In uploading BuildMe I saw that Visual Composer was recommended – I activated, updated and purchased a license.
Yet, previewing theme after competed the installation – that there was some raw coding when pages loaded on frontside.
I Did a little research and found that Visual Composer was now WP Bakery – so I installed, active, and purchased license for VC.
Yet, I still saw some issues in previewing pages.
Following WP trouble shooting protocol – disabled plugins etc, then reactivating one by one starting with Themes required plugins.
WALA! Found Theme appeared totally correct with best with WP Bakery.
So I deactivated Visual Composer altogether – and have been sticking with
Now, in familiarizing myself with the WP Bakery plugin their literature it shows one of the most favorable features is the FrontEnd Editor feature…
I don’t see that option. I read troubleshooting why that would be – 1st suggestion edit Role Managers within WP Bakery setting and check off Front End editor.
However, my WP Bakery roe manager page doesn’t even show this as an option.
I am wondering if its disabled fo theme – or if im missing something.
thank you again so much in advance.
Thank you very much, much appreciated.
WP Bakery used to be Visual Composer correct so the same? Not anymore, Visual Composer completely different thing now and its former name for WPBakery Editor. And BuildMe uses WPBakery Page editor not Visual Composer (as you already found out ) and many of the components designed to work with backend editor.
Please submit your questions or requests to https://freevision.ticksy.com so we can trace and respond rapidly.
based on previous comments and replies that a transparent header and transparent navigation is not an option – does that still apply? If transparent nav and or head is not an option – is there a way to reduce the height of the navigation bar ? or reduce the menu padding within the nav bar?
We will try our best to help for even non exists features as far as we can.
Please submit a ticket to https://freevision.ticksy.com so we can trace your requests.
Hello – resolved server end issue and now successfully making edits and changes.
Question about the “about minimal” page – on the demo website it shows a slideshow – my page has no such such show- just a grey space filler – what are the specs for the template page setup ? default? In dev mode on demo live site it shows Ozy – but I cannot see it in my site from demo files
Can you please submit a ticket to https://freevision.ticksy.com/ and share more details, so we can see it in the place.
HI yes, I will – another question before I do – apparently server issue wasn’t resolved – spoke with host today they said files migrated over weren’t complete and paths were for a temp domain as they hadn’t pointed mine in time – so there’s a conflict in pages showing correctly as some of the files being called aren’t in correct location. How can I reinstall site features – like style sheets and js files and images without running risk of losing all the work that has been done already and deleting theme then reinstalling
I believe I can help you further if you can submit a ticket and let me see your issue in the place.
I think I got that all squared away. I read on knowledge base that not all demo imagery is uploaded per licensing. but thank you!
Some of the images are subject of copyrights so you should get your own copy, please see: http://doc.freevision.me/buildme/?s=stock&ht-kb-search=1
Hi, I recently moved my theme from godaddy cpanel to godaddy wordpress managed site – I would to create a duplicate of the home page template I choose to edit as I don’t want to mess with the original. however in looking through the files on the file manager in the managed Wordpress I am not able to determine which php file is the “primary” home page. Like if I wanted to copy the home-1 how would I do that?
If you want to duplicate a design & content of your page you don’t need any PHP files but cloning the page. There are free plugins in WordPress’ plugin repository such as this one https://wordpress.org/plugins/duplicate-post/
Please submit a ticket on https://freevision.ticksy.com if you need further support.
Hi , After the update the project gallery has stopped loading the images… its just got a continuous loading sign… please help?
Sorry, Solved! I found the issue from Changing Domain URL.
Hello, is it compatible with Wordpress 5.9?
Thank you for your patience, please wait official theme updates before proceeding to update, we are releasing theme updates (with WP 5.9 compatibility check) currently.
Hey guys! In archive pages (like blog), the image links to a lightbox. How can i make these images point to the post (single)?
That requires one little change on page-regular-blog.php line 83;
echo '<a href="'. esc_url($thumbnail_image_src) .'" class="fancybox"></a>';
echo '<a href="'. esc_url(get_permalink()) .'"></a>';
You’re lovely! <3 Thx!
Any possibility to make it Elementor compatible, or a version for Elementor?
We are working on Elementor too but we can’t promise if we can update BuildMe to Elementor.
Sidebars stopped appearing on the right side of the blog single post pages. They move below “content.” I have your latest version, and FYI your latest download of v4.9 includes OLD versions of OZY BuildMe Essentials. I have a later version (2.5) from last update. Your download today includes version 2.3 of Ozy Essentials. Same problem with Essential Grid. The download is v 3.0.1. I already have 3.0.11
I am simply trying to get the sidebars back, where they have always been. I have not done anything to change this. Trying to diagnose what is going on with your theme. It has started misbehaving in strange ways, without any human intervention. After the update to 4.9 last July, things have not worked correctly. EVEN THOUGH default page layouts are set for page and post with a RIGHT sidebar, they never appear. And on any post, in admin, there are not options at all to select anything such as a sidebar. The sidebar IS there, but way down below a post that fills the page side to side. The closing DIVs are about six after the main article content. They close content before any sidebar div comes into the page code. This is extremely frustrating because you have a beautiful theme and it has worked for years for me. Now, not.
Hello, thanks for reaching us. Please drop an email for us let’s have a look closer.
It was a plugin conflict, for the sidebar issue. Thank you for your offer to help, all is okay with page layout. Not sure about the bundled plugins with the theme, the older versions, but I’m not worried. Your theme is great, as always. Sorry for the trouble, enjoy your week!
Hi, well good to hear that you’ve sort it out. Thanks again.
Is it compatible with Wordpress 5.8.x ?
Currently its working with that version and we are about to release updates for our themes this week, please follow theme updates on your account to stay informed.
Strange thing happened! Haven’t touched my website in a week, and only updated a retina plugin, but suddenly see that the BuildMe logo replaced our logo in the header, the hours and support header info also defaulted back to yours, and the footer elements reverted to the demo. How in the world does this happen? Any clues?
Please make sure 2x logo and normal logo set to your own logo in the theme options panel.
Icons not loading how do i fix that?
Mobile menu is not clickable and also the info bar is not showing on the mobile view of the site. This is urgent and critical as the website is on production stage before realizing that the mobile menu is not clickable. I have followed some of the steps in the comments on the site but none is working out. I have sent a private ticket for almost two days with no response
Thank you for your patience, we’ve found out custom CSS caused this issue, it should be working as expected now, please clear your browser cache or hard reload your page to test again.
I notice that the custom css is affecting a whole lots of things on my site. However the major reason for using that is to have the logo banners displayed on my site beside the main logo as attached. Is it possible to achieve this without necessarily using the CSS Hero plugin. The about menu is no longer clickable neither is it opening and other pages are also being messy like the single news page and also the sidebar is not working on the blog. Kindly please treat this critically as an urgent matter.
We’ve received your ticket too, please submit your support requests to https://freevision.ticksy.com
We are currently working on your request and will respond you ASAP.
Social links not showing on my website. How do I fix this?
Please check Appearance > Theme Options > Social > General, the icons has to be added into show list.
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