The Theme is awsome! Nice Design, flexibility...
And i had a problem with an Error-Message caused of the highest PHP-Version on the Server. The Support was very great! Linh, a Team-Member, fixed the issue and explained me, what the reason was for this error. So i learned a little bit too! :-D
I had a problem installing the core theme plugin, so went straight to support, it has been a week now and my problem has not been solved, and I have had no response from support for the last 5 days, this is not good enough for a premium plugin! Very disappointed!
Hi Templecreative ,
We are so sorry about the late response from our developer and it causes a poor experience for you. Our support system have missed your ticket and that's why you get the late answer. So, we want to offer a direct support. The developer will send you his email in the ticket #12918
I would recommend anyone considering this theme, who is NOT code smart, head another direction. The theme, in my opinion doesn't have nearly the quality of design, user friendly design, that you will find in many other themes. I own a few from Themeforest and this was a mistake to buy. You will need to code for many of the design functions we all have come to take for granted with some of the better themes. Just because they include Visual Composer, don't think it means there is a seamless design process in getting the look you want with this theme.
We are so regret about the situation you're in. We hope we can give you a hand, please send us a direct message to our email: firstname.lastname@example.org and our developer will help you directly.