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When I update to latest version of wordpress the website does not load
Hi, Please update new WPBakery Page Builder plugin for your website. Thanks
Do I need a WP Bakery licence for this?
How to update and receive support if I do not purchase a direct license?
In such case, you need to wait for your WordPress theme author to update WPBakery Page Builder on their side and push it to you. Also, support related questions should be addressed to your WordPress theme provider.
WPBakery Page Builder in Theme VS. Separate License
There’s a difference between getting WPBakery Page Builder directly from us or in a theme. If you purchased from us, this means that you own license and you can access our ticket system and get direct and free updates (instant). If you got WPB in a theme, that means that theme author has a license and only he/she can download latest versions of WPB and include it in the theme. You as a theme user may use WPBakery Page Builder free of charge while you use the theme that came with WPB (because you have a license for that theme).
We’ll send you the plugin latest version, please contact us: https://themeforest.net/user/oceanthemes#contact
Contacted you but got no reponse?
Please check your email, I have send new plugins for you. Thanks
Got it thanks for the help
No problems, Thanks
Updated plugins but still same issue – do you have an update of the theme?
We’ll check and support for you, please contact us: https://themeforest.net/user/oceanthemes#contact
I’ve recently purchased the BuildPro Theme. I have properly installed the theme to my newroccontracting.com domain and all the suggested plugins. The reason why I am contacting you is because when I try to customize the theme from wordpress it stays in loading phase all the time. If I try to opern the page from outside wordpress, it loads correctly.
Can you please support me with this issue?
We’ll provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
For some reason I can not find option in the theme to change font size and theme colors. I have child theme activated, any suggestions?
I just need a tip where that option can be found. For some reason no theme customization options are available on the child theme
I can not because support ran out. I bought the theme more than one year ago and only now started using it. I tried filling out the form but it just redirects me to the homepage. Can you please provide solution here or on email@example.com
Hi can you please reply?
1, To change font size and font family, please use this plugin: https://wordpress.org/plugins/easy-google-fonts/
2, Change color for all sites in Appearance -> Customize -> Miscellaneous: http://prntscr.com/xl02ri
Thank you so much!
You are welcome, Thanks
I have this problem: how can I get the images of the articles in preview even here?
I’m using the Build Pro Theme and when I try to upload the Demo Content, everything looks similar like you live preview, except the services category. It shows blank, no photo gallery is showing.
Can you please check?
seems the font end of my website has issue loading on Safari sometime (not ever time but A lots times it doesn’t). Any help with that?
We’ll check and provide a solution for you.
Hey haven’t heard back from support in a bit regarding the 2 issues;
1. The process section on the home page is showing all of the text on the first one and doesn’t click
2. The testimonial section on the home page is showing all of them on top of each other instead of in the carasouel.
Also the map marker icon is not displaying on the top header
PRIVATE TICKET #2704786
I have sent it since start of the week and even sent another comment reminder.
Sorry for the support delay, our developer will check and support your problems as soon as possible.
Any word on the support been about a week now
Sorry for the support delay, our developer working on an updated version and release a new version as soon as possible.
Still have the process and testimonial issue, on both safari and chrome now. Can theme support please look into the site and address it I have provided my login though support ticket already. Thank you client is waiting on the site quite a while and I need those bugs fixed
Our developer have support for your ticket: https://oceanthemes.ticksy.com//ticket/2704786/
Can you please check on the ticket, see the video with my issue still happening.
Please test demo site, we have use BuildPro version 1.1.0 and WordPress Version 5.7 and WPbakery Page Builder Version 6.6.0: http://test.oceanthemes.net/
Try test BuildPro version 1.1.0 on another demo on your hosting.
I cant see the process or testimonial section though on your demo to see if it works.
Please check this homepage: http://test.oceanthemes.net/home-3/
Hi, When I try to edit the theme, it just stays in loading mode with the circle spinning and spinning.
Please disable the preloader for your website. We’ll fix these problems and update the BuildPro theme as soon as possible. Try to update on Tuesday next week.
Thank you, that helped!
Will this theme be update for Wordpress 5.7 ?
We’ll update the theme compatible with WordPress 5.7 on Tuesday next week. Thank you!
Great, thank you.
Hi, How can I get the latest VCBakery composer?
Please contact with us to get plugin file: https://themeforest.net/user/oceanthemes#contact
hi I am currently using your theme, i just installed it and portfolio page is not displaying also portfolios.
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Hi guys, I would like to change the informations in the Header on top – Location, Telefon etc… where can I find it in the backend?! I’m desperately searching. Thanks in advance!
How am I able to conveniently add the services pages onto the navigation?
here is the purchase code 28f5d6dd-1bc3-4e53-9cbb-f7283afc2c7c
I can’t change the logo, can you help me please?
Please note: don’t publish your account information here.
ho un problema, non riesco ad aggiornare a WordPress 5.4 perchè il templates non funziona più, come posso fare?
Per cortesia rispondi a firstname.lastname@example.org
There is a lot of Problems with this. I am on WP 5.7
I cannot change the logo, I cannot edit the pages w/ wpbakery it just keeps on loading infinitely. Nor can I edit any pictures or link my Facebook page. please advise.
Hi there… After the update hamburger Menu icon is missing on tablet and mobile view. Can you you please suggest what to do. Thanks
We have using you theme BuildPro on https://www.elenalukaengineering.com
We want to update the theme to v1.1.2. For this we also need to update the premium plugins:
- WPBakery Page Builder to v6.6.0
- Slider Revolution to v6.4.11
But we cannot find the plugins. They are not included in the download section.
Please tell us, where can we find the plugins?
Hi, please follow thí to update plugins: https://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
I downloaded the “Installable WordPress File Only,” but when I try to upload as a plugin to my WordPress site, it says that the plugin installation has failed. What am I doing wrong?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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