Discussion on BuildPro - Business, Building & Construction WordPress Theme

Discussion on BuildPro - Business, Building & Construction WordPress Theme

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207 comments found.

Hi. When installing the theme, everything went ok. But when trying to edit a site with WP Bakery, it loads indefenitly and nothing happens. We Kindly ask for help. Regards, Promotiv.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello , My page has issue loading , and it take too long and sometimes does not loa at all. As per my error_log, my current theme ‘buildpro’ is causing the issue, so please can you help me or let me replace my theme because is purchased already and i dont have support anymore, it is no fair that i have to buy anotehr theme or extra support to get fix the theme.

See below error

03-Sep-2022 17:47:32 UTC] PHP Warning: Trying to access array offset on value of type bool in /home1/casideal/public_html/staging/7844/wp-content/themes/buildpro/shortcodes.php on line 299

Hi,

Sorry for the delay in support, we just went through a national holiday, we will assist with your issues today.

Please contact with us via email to get support free: https://themeforest.net/user/oceanthemes#contact

Thank you!

Hello , I will need to extend support or purchase a new license, it is no fair that i have to buy another theme or extra support to get fix the theme.

See below error

03-Sep-2022 17:47:32 UTC] PHP Warning: Trying to access array offset on value of type bool in /home1/casideal/public_html/staging/7844/wp-content/themes/buildpro/shortcodes.php on line 299

Hi,

Please don’t worry, we’ll check and fix this bug as soon as possible. We’ll release new update in tomorrow.

Thank you!

Hi, how can I easily change the services pages as I can’t use the visual editor?

Hi,

Please read more this guide: https://oceanthemes.ticksy.com/article/9295/

Thank you!

Hi there

Has the theme been updated yet so it is compatible with the latest versions of Wordpress?

I see the info here says the theme is only supported up to WordPress 5.8.

This theme is perfect for my needs but I’m reluctant to buy a theme that isn’t compatible with WordPress… surely that’s a basic and very important update that needs to be addressed?

Looking forward to a reply and an update

Hi,

We’ll refund for you, if the theme not compatible with WordPress 6.0.

Thank you!

Just to let other readers know, this theme is compatible with WP 6.0 My client is thrilled as this was the theme of choice all along :)

Hi,

If you have any problems or need to help, please submit a ticket to get support from our developer: https://oceanthemes.ticksy.com/

Thank you so much!

Dear template creators, I wonder if it is possible to import the properties via WP All Import plugin?

Hi, you can follow the documentation to import all content from our demo. We have not tried WP All Import plugin.

Thanks for your interest in our theme.

HI, thanks for the nice theme (BuildPro). I purchased both the HTML and the WP and I’m working my way through configuring the WP header. I have changed the logo but when I scroll down, the default dark version of the BuildPro logo shows unanchored to the top of the browser window.

How do I change the dark version of the build pro logo that anchors at the top of the window as I scroll down?

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

I was able to learn about the logo scroll setting, when viewing your public tickets. Thanks.

Greate work :)

eskiba

eskiba Purchased

Hi, I am looking for some help with the appearance of my navigation on my website. the navigation is overlapped with main pages making it blend in and hard to read. please email me when you reply and I can send you a screenshot of the issue. thanks so much

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello, I would like to know how to create a portfolio with a carrossel gallery? I have oppened on that is created to try to edit but it only shows me a code!

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Hello,

I downloaded the “Installable WordPress File Only,” but when I try to upload as a plugin to my WordPress site, it says that the plugin installation has failed. What am I doing wrong?

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

We have using you theme BuildPro on https://www.elenalukaengineering.com We want to update the theme to v1.1.2. For this we also need to update the premium plugins:

- WPBakery Page Builder to v6.6.0 - Slider Revolution to v6.4.11

But we cannot find the plugins. They are not included in the download section.

Please tell us, where can we find the plugins?

Hi there… After the update hamburger Menu icon is missing on tablet and mobile view. Can you you please suggest what to do. Thanks

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

There is a lot of Problems with this. I am on WP 5.7

I cannot change the logo, I cannot edit the pages w/ wpbakery it just keeps on loading infinitely. Nor can I edit any pictures or link my Facebook page. please advise.

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Buongiorno, ho un problema, non riesco ad aggiornare a WordPress 5.4 perchè il templates non funziona più, come posso fare?

Per cortesia rispondi a info@mywebsolutions.it

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

Good morning, I can’t change the logo, can you help me please?

User: admin: Password: admin001

www.ntesrl.it

Hi,

Please note: don’t publish your account information here.

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

How am I able to conveniently add the services pages onto the navigation? here is the purchase code 28f5d6dd-1bc3-4e53-9cbb-f7283afc2c7c

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

​Hi guys, I would like to change the informations in the Header on top – Location, Telefon etc… where can I find it in the backend?! I’m desperately searching. Thanks in advance!

Hi,

We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 18 pm and Monday to Friday GMT+7

Thank you

hi I am currently using your theme, i just installed it and portfolio page is not displaying also portfolios.

Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/

Thanks.

Hi, How can I get the latest VCBakery composer?

Hi,

Please contact with us to get plugin file: https://themeforest.net/user/oceanthemes#contact

Thank you

Will this theme be update for Wordpress 5.7 ?

We’ll update the theme compatible with WordPress 5.7 on Tuesday next week. Thank you!

Great, thank you.

Hi, When I try to edit the theme, it just stays in loading mode with the circle spinning and spinning.

Hi,

Please disable the preloader for your website. We’ll fix these problems and update the BuildPro theme as soon as possible. Try to update on Tuesday next week.

Thank you

Thank you, that helped!

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