This author's response time can be up to 1 business day.
Good, when I install it in cs-cart 4.2 template not listed and not me page layouts, Do I need any special file in the www folder? Thanks
Thank yo ufor your purchase. Please, submit your request on our support forum- http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 Our support stuff will answer your questions.
This theme worked fine for me up to CS-Cart v.4.3.6. In v.4.3.8, I can’t view the left column in the theme editor (designs>>themes>>theme editor) and it’s giving me a server configuration error. “Error: Oops, something went wrong (Internal Server Error). Please try again.” I can’t see anything out of the ordinary with the server configuration, has anyone experienced this issue? I’m running PHP version 5.6.22. Thanks in advance
Thank you for your purchase. Please, submit your request on our support forum – http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 Our support stuff will be glad to answer your questions.
It appears that I’m not the only one who is having issues with 4.38. Even people from cs-cart wrote following: ” The issue is caused by a third-party theme used in your store. It seems that the theme is not adapted for CS-Cart 4.3.8.”
Thank you for purchase.
We have checked our theme with the latest 4.3.8 software. Our theme is fully compatible 100%. Please, submit your request on our support forum – http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 Our support stuff will check your issue.
I get this theme on the instructions that came with but I do not see the button and the icon for the the basket. Please tell me what to change?
Not sure that understand your question. Is this presale question or not? If you already bought the theme, please submit your request on our support forum – http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 Our support stuff will be glad to answer your questions.
The new version of CS-CART 4.3.9 is out. When will you fix the issue with upgrade so we can use the latest version ?
Thank you for your notice. We will definetely update files to the actual 4.3.8. but i can’t say you exactly when it will be done. We are working on this issue.
We have carefully analyzed 4.3.9 update and i must say that we aren’t able to process our theme update. Sarting from 4.3.8 cs-cart is not FREE CMS. So we will stop making updating for all nonFREE versions. I’m afraid that cs-cart has changed their policy and now they aren’t interested in the market of FREE CMS. In this case we aren’t able to support their new versions starting from 4.3.8.
And i also think that a lot of customers will not be able to use cs-cart because it isn’t FREE now. Hope for your understanding.
Many cs-cart merchants are using non free version, and legal license holders. So what you are saying you will not support any future versions, because you cannot buy one license for development?
I didn’t say that we cann’t buy one license for development. I want to say that we don’t want to create/support themes for nonFREE CMS.
You’ve sold more than 400 copies of this theme, and I’m more than sure most of them are cs-cart license holders. I recently paid another $40 for your support hoping to get updating version. What do we do at this point? Your answer: “We don’t want to create/support theme for non Free CMS” is not good enough.
Do we have more users who support my position?
It will be interesting for us also to know how many users support your position. May be we will change our decision. I agree with you it will be easier to make the update if csc-art license was FREE. Now we should spent $385 and we don’t know how many users will need this. You spent $40 for support and we should spenf $385 for new license. Where is the profit?
Also the problem is that 4.3.8 and 4.3.9 are quite different from oldversions. Cs-cart integreated their own page builder and we need completely to remake architecture of our theme. It will require 2-3 monthes to make this job. So, we should invest $4-$6k to make this update. We aren’t sure that these money will be back with new sales after making cs-cart nonFREE. I think now not a lot of users will buy payed licenses. Do you understand our position? Hope for your understanding.
I do understand your position, but if you will not update your theme, this means the end of your product, and you will not sell any copies anymore. Your existing customers will not pay for support, as there is no point. But if you do update, you will get return on your investment, maybe not in a month or two, but long term for sure.
We have got new cs-cart license. And again review 4.3.9. We will make final decision soon later. Will be in touch.
Thanks for the update, hope you will fix this soon.
We will let you know about the results.
Hello Etheme, More than 2 weeks has passed already, can you please provide an update on supporting cs-cart version 4.38+
Hello, i didn’t say that we will make definete update. I said that we will think about update. Unfortunately we didn’t make final decision about future update. Unfortunately we haven’t results rigth now. Sory for the inconvenience.
It seemed to me or really end of life? How to refund?
Unfortunately we don’t process the payments. You can forward your request to Envato support staff.
You guys misleading have the option in your demo of kidsland in this theme. One would assume that the buyer has that as a selection choice. However, you don’t supply those options or functionality. Don’t you think you need to remove that from the selection?
Thank you for your purchase. Can you send me screenshot? I don’t understand what are you talking about.
I don’t know if I can send you a screen shot through here, but here you make it seem as though these 4 skins come with your theme. But it does not come with all the four you mention to sell the product. Kidsland was not included and that’s the theme I wanted. I would have purchased it separately if I didn’t see that it showed it was included already. That is dishonest. You can follow this link ->>> https://1.bp.blogspot.com/-S9mu40nuMSI/V8PM_b7_jAI/AAAAAAAAEZs/pUNIcWNzPNQeQ--D1aWspdB4ETnSTOgPgCLcB/s1600/buyshop-deception.jpg
I think there is some misunderstanding. It should be included in the source package. Please, send me your mail. I will resend the source link there.
Okay. Sorry about the misunderstanding. I bought additional themes from you guys so I figured that there was sort of reasonable explanation. My email is email@example.com. Regards.
Thank you very much. Appreciate that kindly.
Another month has passed. Are you still thinking to make the upgrade to support 4.37+ versions of cs-cart? If not, just tell us so we can switch to another template provider who support their work.
Unfortunately we don’t plan to make future updates.
Is it compatible with 4.3.2?
I plan to buy a cs-cart theme. I have cs-cart 4.4.2. Is this theme working on my version of cs-cart? If not, do you plan an update to it?
Hello, ckiss. Thank you for the interest to our theme. I would rather recommend you our Coolbaby cs-cart theme – https://themeforest.net/item/coolbaby-cscart-theme/14352378 It is fully compatible with the latest 4.4.2. Best regards and happy holidays
Hi Ckiss, I’ve been waiting for more than 6 months for them to update the theme, and finally just gave up and moved on. These people don’t understand that you are running a business and need to be up to date.
Glad to see you. May be will make update in the future. Right now we don’t have enough available resources. Can you sponsor this update?
I already paid for extra support renewal that was complete waste of money.
Our last update was on March 2016. Your support license was already expired more than 6 monthes ago. So, you’ ve got updates for theme during the lifetime of your license. I think this is wasn’t waste of your money and we fairly processed our obligations during our deal.
Again, i’m sured that we will proceed update in the future. But i can’t say exactly when it will be. Unfortunately we don’t have enough investments to process the updates. Cs-cart has low sales. It is not popular among the customer. You are only one customer who is requesting update. We can’t invest 3k-4k in theme’s update to satisfy only your needs.
Hope for your understanding.
Hello i bought your item with installization option but not use it because my version is out of date in that day. Now my version is ok could ou install?
Thank yo ufor your purchase.
As far as i see your support license was already expired. What version of cs-cart are you using?
i will make a fresh install of lastest version.
Our theme isn’t compatible with 4.4.2. 4.3.x is ok.
ok. i’ll install CS-Cart 4.3.9 vesion
ok, please follow this topic – http://etheme.tonytemplates.com/forum/viewtopic.php?f=5&t=16 (section – Q: How to request free installation service?)
Hi team, will this theme work in 4.3.9 cscart?
Thanks in advance
Unfortunately not. Only 4.3.7.
We also have a paid license and would like to update CS-Cart to the latest version. Also, most themes I know updates their theme within a few days after releasing CS-Cart 4.3.9+ so it shouldn’t take that much time to make the theme compatible in my opinion.
You can use 30-day trial versions to update your theme, so no need to purchase a license yourself.
Thank you for your purchase.
As far as i see your support license was already expired. Cs-cart sales are too low. We are afraid that we willn’t have enough sales to pay salary for our developer
Oh I’m willing to renew my license, but that won’t change your willingness to invest in this theme. The theme has been sold 428 times, meaning you’ve earned almost $27.000. ThemeForrest probably takes a bit off that, but still enough
40% from this sum was give to TF. the other part was invested in the devloper. Not cs-cart sales are very low. Cs-cart trend is down – https://trends.google.com/trends/explore?q=cs-cart
We aren’t able to pay salary and invest 3-4 monthes on its complete update.
I have sent you email. Please, reply.
Hi there, I am thinking of purchasing the latest paid version of CS-Cart and have been looking for a decent theme. Yours is one of the better designs. Are you still supporting CSCart and updating your product now that CSCart is not free?
Ah, OK. I’ve seen the latest comments. It looks like you are not supporting latest versions.
Thank you for the interest to our theme. We can offer you our other cs-cart theme which is compatible with the latest cs-cart software – https://themeforest.net/item/coolbaby-cscart-theme/14352378
On the demo theme, your language drop down is not working.
Thank yo ufor your notice. We will check the issue.
When is a new update coming?
Unfortunately we don’t plan to update it right now.
Stay away from these guys. If a company takes your money and cannot support their product, you don’t want to deal with such company. There are much better providers out there. Just my 2 cents!
Thank you for your purchase.
1) We support our items. Even if we don’t update them.
2) Your support license was already expired, so all obligations for your purchase from our side were done.
3) We have actual cs-cart theme Coolbaby in our portfolio – https://themeforest.net/item/coolbaby-cscart-theme/14352378
4) What we can do to have you satisfied?
I have updated my support once, but it was just a waste of money. As your answer was clear that you are dropping this theme, as it cost you too much money to bring it up-to date. Have you ever thought that people who buy themes from you are using it for their business and have to stay updated with latest security issues, trends and technologies? There isn’t much you can do at this point, as I already moved on. The only reason I write my feedback here is for future buyers to be aware about some providers we have here…
As far as coobaby theme you have sold 3 times less than buyshop. Do you know why? Learn your lesson, and try not to make the same mistakes. It is easy to loose reputation that I’m sure you work hard for. Be honest and transparent with your customers, as they are part of your business, success or failure.
I fully agree with you. Nothing personal – just business.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $24
Power Elite Author
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work