Rich snippets is ok ? ^^
We plan to release rich snippet feature in next release. It will be available in 1-2 weeks.
We don’t plan right slide for Facebook.
Best regards, support team
Hi, I looking for options for tabbed product slider as shown in main page features.
How can I set it ?
This is mistake in description (I fix it). Theme doesn’t have tabbed product slider now.
I will think about this feature in future updates.
There was differt in checkout, In standart 5 step is Categories not showing and that is OK. But in one page checkou is Categories and Tag cloud showing and order sumary is shifted to left side of page. This affect that right column is not aligned. Ca you look for this. Thanks
Please submit ticket with your example URL and server details to http://etheme.ticksy.com/
Our developer will reply ASAP
Hello, i’m new here, how can i update this theme to 1.3 ?
Download latest theme package from your themeforest profile.
Follow instructions in documentation.
Problem : the theme does not support “Catalogue mode” !
Is it a problem from the demo or from the theme ?
Thank you for your notice. We have fixed this issue on our demo. Please, check.
I have bought this theme but I can’t find how to enable “dark” view of this theme. Please, help.
like this http://buyshop.ethemeuk.com/prestashop/themeview/?id=dark
Please, submit ticket – http://etheme.ticksy.com/ Our developer will forward you necessary instructions.
I opened a ticket 2 days ago and it’s been assigned to Vlad. I haven’t heard anything. Do you guys actively check your ticket system?
Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer). I think you will be replied today.
Thanks for letting me know. I couldn’t find that information on the ticket site.
I add working our info to http://etheme.ticksy.com home page.
I´m interested in this theme but I want to make a question, can I use this with multistore option with another store?
Please submit ticket at http://etheme.ticksy.com/ to Pre-Sale section.
Our developer will reply ASAP.
You can use BuyShop theme with multistore option.
Ok, thanks for the information
I want to buy your theme but i need to ask if a feature can be added to your future updates, please see the filters on the left on this website https://www.jumia.com.eg/womens-clothing/
Also, are you planing to release a layout with a smaller slider and category column on the left in the homepage?
Can we add more items on the homepage other than those 4 categories (New/Sale/Bestseller/Popular), in addition to that I want to add featured products from each category for ex. Women-Dresses, Women-Shoes, Men Shirts, etc..
Can we add an advertising banner that separates the displayed categories on the body of the homepage?
>>>Q<<< please see the filters on the left on this website https://www.jumia.com.eg/womens-clothing/
>>>A<<< No. It’s not theme related feature. For filter options we fully relay on PrestaShop software features.
>>>Q<<< Also, are you planing to release a layout with a smaller slider and category column on the left in the homepage?
>>>A<<< No. We don’t have such plans for now. But we will think about such layout.
>>>Q<<< Can we add more items on the homepage other than those 4 categories
>>>A<<< Yes. But it needs some custom work. We can do it for additional extra fee.
>>>Q<<< Can we add an advertising banner that separates the displayed categories on the body of the homepage?
Thanks for the information.
Kindly advise on the cost of each request.
Drop email to email@example.com I will reply with estimates.
sent a ticket yesterday really hoping you can sort me out quickly so I can carry on
had a go myself, cannot seem to get it loaded how you did
Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).
thanks for reply, hopefully I will be seen to tomorrow
what is the number of the ticket? I will check its status.
[PRIVATE] Ticket #123279 thankyou
you can get rid of any/all the other attempts(templates) so its clean thanks
It would be better to send us access to your control panel for the webserver (not only ftp). Also you should send admin credentials for the installed prestashop software (login, password). Please, add them to the ticket.
thought I had given you all the details,please check ticket
yes, i see. but there is some problem with the default prestashop. please, check the ticket.
I’ve reinstalled prestashop see ticket details
you will be replied in the ticket.
Thankyou for sorting me out
You are welcome.
Just Some pre- questions:
are the colors easy to change? (speaking of both, backgrounds and “secondary” color” IE: the Orange on dark skin
How rhe Megamenu reacts to sub sub cat, and/or how many level of subs is it possible to have.
And Last would be possible to stop the cart chasing user in its scrolling?
Thanks in advance
I need developer advice. I will reply ASAP.
1. You can edit theme colors via admin panel. You can try admin panel on sandbox.
2. Megamenu shows 4 level of subcategories.
3. Yes. You can disable it in admin panel
Thanks for replies and updates.
This infos were vital for me.
You are welcome
I am very interested in this site treatment. I have just one question at this point: Is it possible for the administrator to approve the membership or accounts before the user can make a purchase? I need to be able to approve or activate each account before it useable.
Thank you for your interest. But this question isn’t related to our theme. As far as i know there is no such stadard option in the default prestashop software.
Let me know if you have any questions about our theme.
I Am Referring To This “BuyShop – Responsive Retina ready PrestaShop theme.” The Template Has A “Log-In and Register Link On The Very Top Menu Bar. It Allows A User To Create An Account, Or Log-In If One Has Already Been Established. Automatic Approval Is Granted Once The Registration Process Is Completed. Is There A Way That, That Approval Can Be Left To The Discretion Of The Administrator – As Opposed To Being Automatic? I Would Like The Account’s Activation, To Require Approval. Ideally, I Would Like To verify Information Before A Person Is Allowed To Shop.
I understood your requirements, but as i said before, this question isn’t related to our theme. We didn’t create prestashop software. We are using dafault prestashop functionality (including top navigation buttons). We have created only theme (css, js etc). You should forward your question to prestashop developers – http://www.prestashop.com/
Just Like to add, the support is excellent, and hopefully through your comprehensive video I will not have to continiously ask for help.
Thank you very much. Can you rate our theme?
I thought I had, 5 STARS…... have i not ?
Thank you very much!
Is this template ready for 220.127.116.11?
I upgraded this to 18.104.22.168 and got this error
Notice: Undefined index: tony_cfg in /home/xxxxxxx/public_html/cache/smarty/compile/a9/be/cf/a9becf68308fc41034cfa6e93ba090ef7a2d5064.file.blockcms.tpl.cache.php on line 89
I added the ticket, but something tells me I won’t get a response until Tuesday my time so I am going to post here and perhaps someone could lend me a hand. Can anyone tell me how to resolve this issue? TIA!
I rolled back to the previous version, until I can either get a different template or find the time to upgrade during your support hours. Thanks anyways.
Our theme is fully compatible with the latest prestashop 22.214.171.124. What is the number of your ticket? I will check its status. Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).
Why i don’t see “purchased” label with your nickname? Did you already buy the theme?
You don’t see it because my co-owner purchased it with his account instead of mine. Either way, our company purchased it. I rolled back the version so the ticket is dead anyways. I won’t attempt to upgrade unless I can find time to do it within your support hours. We do most of our upgrades on weekends.
You have to submit ticket to get help on your issue. Our developer will reply asap.
What is your ticket id?
You can test upgrade procedure on test copy of your store.
The ticket is Ticket #126603. Looks like it’s closed now. There was never a reply but in this case I don’t need one. I seem to get faster answers here
I see it now. It’s very strange and looks like ticket system software bug.
I forward your ticket to developer, he will reply asap.
Replied in ticket.
I’ve got some questions.
I have a lingerie site using prestashop with 3500 items and I’ve got 20 categories for women, and 1 with 6 sub categories. is it a way to this work on your mega menu or do/can i use an external module for that. Let me tell you that your theme is very usefull.
20 categories will work fine with MegaMenu.
You mean your megamenu? and for the 6 sub categories?
Yes. Our megamenu can simply manage 20 categories and 6 subcategories.
Refer to our demo – http://buyshop.ethemeuk.com/prestashop/demo-light/index.php for more details.
Super! Last question i ‘ve bought plugin that allow user to login with facebook, twitter, paypal etc..; can i use it instead of your connection module? that my last question…Thanks again
Yes. You may use 3-rd party extensions, however it may need some custom work to be compatible with theme.
All is perfect. I’ll buy your template very soon
Done ! I can’t wait to play with
Is there any documentation on how to add a youtube video to a product page? It’s one of the main touted features but there is almost no reference to it anywhere else except a graphic saying you can do it. I see the link in the product page that I can add a link, but it doesn’t do anything when I add the youtube link to it. Has anyone been successful with this?
Yes. It’s described in documentation. Refer to “Configure Theme > Product custom data” section in documentation.
Ok I see it now. I did those and it doesn’t show. I just added the video link. I don’t want other products so I didn’t add that part. Is there another setting? Just curious. I ended up embedding it into the product description so it’s a bit more “here watch this”. I think it will help sell the product better. I appreciate the answer.
Did you read manual carefully? You have to use “embeded” video link version.
If above doesn’t help you. Please submit ticket. Our developer will check it.
Will check it. I am going to embed them in the description instead though. I feel the video gets lost with the pictures and it’s a great chance for us to bring the customer in for that purchase they might be on the fence with. Thank you for the reply!
Hi, quick question
having been working on the theme with my site, changing colors etc if I upgrade (and I’m not fully sure how to do that) will I have to reorganize everything
Upgrade procedure is uploading new files to your server. If you don’t change theme files all your settings will leave unchanged (as they stored at DB).
If you apply custom changes to theme files you should reapply it after theme upgrade.
thanks for info, one other question (sorry) what size piccys do you upload for products I know it says 235×250 but when i do it that size it looks too small in some boxes so is it me or is there an optimum size for uploading product piccys
774×735 original image size on our demo.
thanks mate and for being quick, that explains alot, wish Ide have asked before
Yes. It’s custom HTML block, you can replace it with “Related products”. Refer to “Configure Theme > Product custom data” section in theme documentation for more details.
Bought this theme, nice, Got some problem tring to install.
I d understand i’ts possibly not theme related but just in case I’m asking you.
I’m tring to change skin / theme to a shop previusly themed , which cannot be upgraded because the actual theme ( bought here on themeforest) is not updated.
I do follow all the given instructions but whe I go to activate the theme it’a s mess huge, big, enormous this may be due to previous theme block/modules, but at this stage of despair I cannot say whose module have to be kept and whose not.
may you just give some advice?
Please submit ticket to http://etheme.ticksy.com/
I bought this template http://themeforest.net/item/buyshop-responsive-retina-ready-prestashop-theme/5426878?WT.ac=category_thumb&WT.seg_1=category_thumb&WT.z_author=etheme
I installed prestashop 1.5.6 version, i have followed the given instructions. I accessed the module, then the import/export a theme module and i pressed configure. Then when i pressed import from your computer and i choose the archive Buyshop-PrestaShopTheme-eTheme-v1.3.0.zip and pressed next. I have waited and nothing happened, even if information about the theme should have appeared. Even the button next and the module configuration didn´t work either. What is the problem? What do i have to do to instal the theme for this import/export a theme modul? I need to say that i tried even other versions och prestashop like the 1.5.4 and 1.5.5 version, but thoose didn´t work either. I don´t know what to do.
Please submit ticket at http://etheme.ticksy.com/
Bought this theme with brand new account set in my Client name.
Got 1st class assistance .
5 stars only are those available on Themeforest
If you look for Professionals look no Further, Ethemes is the team!
Thank you very much!
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