DesignerThemes

DesignerThemes does not currently provide support for this item.

60 comments found.

I don’t think it’s fair that I had to spend an inordinate amount of time trying to show you how your theme is broken. The same formatting errors displayed on Windows 7 & 8 using Firefox, Chrome & IE 10. I have screenshots of all the errors. I had testers from Washington, Minnesota and California with all different setups showing the same errors. I had to eat the fee to replace your theme with one that functions correctly.

We love you too. :)

Hello there, how do i make the witter followers count show, I believe you had an issue with twitter feeds not updating. Can you give me an option to show my twitter followers on the homepage. http://usableinsight.com/

Hmm, sorry you’re having trouble. Please post your issue in our support forum with a link and our developer will look into it for you. http://support.designerthemes.com/

Hello DesignerThemes,

just bought the theme and was wondering if there was a sample XML file to load the current theme like the example on themeforest. Is there anything like that?

Sure thing. Post a request in our support forum and we’ll send you a link to download the file. Cheers!

http://support.designerthemes.com/

I’m interested in maybe using this theme for a Wordpress.com VIP site, but need to know if it is GPL compatible. Is it?

It is GPL indeed but I’m not sure you can use outside WP themes on wp.com. Check first. :)

I’m french developper and I’m interested in maybe using this theme for a esport web site, but i would like to have a psd file to test, is it possible ? Sorry for my bad english

Email me through our profile page and I’ll send you the psd files. http://themeforest.net/user/DesignerThemes

Hi, we’re using this theme on our website. The homepage shows recent blog posts in the slider, some of which have videos. When you click to play a video from the slider, the slider still slides meaning the video is unwatchable and the audio still plays in the background.

Is this supposed to happen? Can it be fixed at all?

You’d need to turn off the auto rotate option for the slider.

we’d really like it to rotate automatically, is there no way to tell the rotation to freeze if a video is playing? Seeing as video is so heavily integrated in to the theme we’d hope this would be a feature…

Sorry. The slider script we are using doesn’t have that option. My suggestion would be to turn off the auto rotate or remove the video posts from the slider and instead feature them somewhere in the homepage content area.

Hi Designer Themes,

I tried your support email a few times, but haven’t heard from anyone.

We are having trouble getting the tags to wrap: http://sandiegoradio.com/radio-campaign-yields-customers-kudos-for-mission-federal-credit-union/

How do I fix that?

Thanks,

Windee

Hi Windee. I don’t see your tickets in our system. You might be using our old support forum here http://designerthemes.ticksy.com/

That forum has been archived and set to read-only. Any new tickets or comments will not be seen so please use the new support page at http://designerthemes.com/support/

Anyway, add this to your Custom CSS box in the theme options panel to make sure the tags wrap:

.entry-meta span, .entry-meta time {
    white-space: normal;
}

Thank you! It worked great. My clients love this theme. Another note: It is also having an issue with putting a comma first then the tag, then about 3 spaces, then another comma immediately followed by the next tag. I removed the commas all together to solve it. Just a heads up – I tried contacting you again here: http://designerthemes.com/support/ I don’t think it went through again.

Hi Thanks for the theme :) How can I disable the post featured image hover zoom effect?

Thanks

Just add this to your Custom CSS box in the theme options panel:

.featured-image a:hover {
    -webkit-transform: none;
    -moz-transform: none;
    -ms-transform: none;
    -o-transform: none;
    transform: none;
}

Hi there,

I’ve just purchased this theme but whenever I try to install it on wordpress I keep getting the error

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

Any help would be appreciated!

edit: it is now working :-)

HI, i have just purchased this theme and I’m getting the error message the style.css stylesheet is missing. I am trying to install it on Wordpress 4.3. Is this theme compatible?

Sorry about this. It seems like an older version is being given as the download. I’ve re-submitted the newest version but it is the review stage right now. If you email us from here http://themeforest.net/user/designerthemes I’ll send you the file directly or you can wait until the update goes through. Thanks

Hi there! I contacted you via your support portal (over 4 days ago); to send me the demo XML file for your demo website. I have not yet heard back from you. Could you email me the demo XML file for your demo website?

Sorry, I have no record of your ticket. Perhaps it didn’t go through.

Either way, you can download the Buzz xml file here… https://cloudup.com/files/igDZ29UPHGk/download

Hi! I tried the support ticket 4 days ago and haven’t heard back. The theme load times are really bad. They have been from the start. I thought it might be hosting, but it looks like there is a lot of calls to admin-ajax (I have disabled heartbeat). Do you have any suggestions? I have increased the php.ini memory and tested without plugins. Thank you! The theme is beautiful.

There is a function missing off the main toolbar when adding a post ” Insert Engine Shortcode” how can i bring up this function ?

Thanks

Hi, Did you plan in the near future to upgrade Bootstrap in the template to latest versions?

Help! My theme is broken during the 4.6 update of wordpress. Can you support this?

KLN61

KLN61 Purchased

When creating static pages for home and blog slide page disappears

Hi Designer Themes, I have completed support tickets on a couple of occasions and not heard back from anyone. I bought the Buzz theme and after installing I found that the Blog window/tile on the home page has “disappeared”. Any answers/solutions are most welcome as progress is at a standstill. Many thanks, ATC

Buzz theme “home page slider not working”

Hi, I bought Buzz at the end of August. After installation the video doesn`t work. As far as I`m aware the installation went OK.

I have tried several times to contact the author without response. The `support` process is overly complicated. It seems that other purchasers of Buzz have had similar problems.

I have raised the question of a refund with Envato but I would rather sort out the issue that I have instead of having to start again.

I should mention that I`m 80% blind but, as already mantioned, the installation appeared to go OK.

My site is www.home-businessreporter.com at which you will see that the video isn`t showing.

I would very much appreciate a reply from the author by e-mail to the address in my purchase.

Without making too musch of this issue it is unfortunate that customer service is so poor.

Since I upgraded wordpress to version 4.6.1 my home pager slider has stopped working! According to your theme information you say: “Do you regularly update your themes? Yes, we’re constantly fixing and updating all of our themes. You can rest easy knowing that your theme will always be up-to-date and compatible with the latest version of WordPress. Theme updates are free for the duration of your membership.” When will you issue the update to the current version 4.6.1 so that the slider works. Otherwise this renders the theme practically unusable?

by
by
by
by
by
by