Discussion on Byanca - Modern WooCommerce Theme for Clothing Brands and Shops

Discussion on Byanca - Modern WooCommerce Theme for Clothing Brands and Shops

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158 comments found.

2net

2net Purchased

How can I enable WPBakery front page editing functionality? I have even purchased a license for WPBakery but it won’t let me.

WPBakery told me to ask you instead.

Hi there,

Please take a look at the following article in order to enable using WPBakery frontend.

If you need any further assistance we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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2net

2net Purchased

Well following this advice led to critical error on the website, so I sent you an email to help me, thank you!

We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.



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When can we expect an update for PHP versions 8+? I find mine to be very slow now that there hasn’t been an update for a while but love the theme otherwise.

Hello,

The compatibility with PHP 8.0 will be added in the next update. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.



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toluash

toluash Purchased

I just purchased Byanca Theme, I noticed that i can’t make any edit on the post, Byanca portfolio, post and pages. I get “Uncaught ValueError: strrpos(): Argument #3 ($offset) must be contained in argument #1 ($haystack) in /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php:387 Stack trace: #0 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php(387): strrpos(’’, ’.’, 1) #1 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/slide.class.php(2345): RevSliderFunctions>check_valid_image(false) #2 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/slider.class.php(2278): RevSliderSlide->get_overview_image_attributes(‘gallery’) #3 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(212): RevSliderSlider->get_overview_data(Object(RevSliderSlider), Array) #4 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(128): RevSliderFunctionsAdmin->get_slider_overview() #5 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(216): RevSliderFunctionsAdmin->get_short_library() #6 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(22): RevSliderShortcodeWizard::add_scripts() #7 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/class-wp-hook.php(308): RevSliderShortcodeWizard::enqueue_scripts(‘post.php’) #8 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘post.php’) #11 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/edit-form-advanced.php(425): require_once(’/Users/user/Loc…’) #12 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/post.php(206): require(’/Users/user/Loc…’) #13 {main} thrown in /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php on line 387 ” error

Hello,

If you are perhaps using PHP 8+ please change it to PHP 7.4. We haven’t tested the theme with PHP 8+ yet and the compatibility with PHP 8.0 will be added in the next update, however, in the meantime we recommend using PHP 7.4.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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toluash

toluash Purchased

my slider-revolution license code is blank in my my slider-revolution license file why wasn’t it included?

Hello,

The plugins that you got after the purchase, like WPBakery and Slider Revolution, are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.

Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugins will still work as intended with the theme.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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psemm

psemm Purchased

Hello,

Does your theme support newer version of wordpress than 5.5? If not, are you planning to update to the latest version? Thank you

Hello,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.

To use theme on a latest version of WordPress you can install this plugin.

Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.

Do let us know if you have any additional questions.



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Could you release a fix?

Fatal error: Uncaught Error: Call to a member function get_cart() on null in public_html/wp-content/themes/byanca/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php:37

Hello,

We are constantly working on updating all our themes. At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.

If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.

Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.



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Hi, please make an Elementor version of Byanca or an Elementor Kit version. Thanks for reading my suggestion.

Hi there,

Thanks for for writing in and for your suggestion, we will pass this to our dev team for sure.



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marhab Purchased

Hello! please update this the more often! After last WC update theme contains outdated copies of some WooCommerce template files: product-searchform.php version 3.3.0 is deprecated. The base version is 7.0.1

The second thing: For a few months now, widgets don’t work without the help of a 3rd party plug-in (Classic Widgets)

The last theme update was over a year ago … can you do something about it?

Thanks! M

Hi there,

Please take a look at the following article.

We would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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marhab Purchased

I send email wright now and waiting impatiently for reply. Thanks!

Hi,

Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Our support agents will replay as soon as they reach your mail.



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Hello!

I’d like to purchase extended support for the theme which I did not buy but is owned by a pervious developer. Is there a way of transferring ownership?

Hello,

Thank you for writing in.

Unfortunately, there is no direct way to transfer the ownership. If you would like to have the support you would have to purchase the theme separately from your own account. Alternatively, you can contact the previous developer to purchase the support extension, and he can provide you with the purchase code that you can use to submit a ticket to our Help Center.



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Hello! Apple Pay and Google Pay are not showing for my website anymore. Did anything change?

EDIT: Problem Solved.

Hi there,

Glad to hear this is resolved! If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks



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Hello! A client of mine uses this theme for her website and recently it started receiving this error: Deprecated: Function get_magic_quotes_gpc() is deprecated in /var/www/wp-content/themes/byanca/framework/lib/qodef.functions.php on line 208

Is there a fix for it?

Hi there,

You need to have the purchase code so please, contact the previous developer and please take a look at the following article.

Contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.



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Done! Awaiting reply, thanks!

Hi there,

You’re welcome. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.



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hello can you please answer me on this ticket # 176781

Hi there,

We’ve checked this and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center. :)



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Hello. First of all, congratulations on the theme, beautiful. I have a question: on the page on my site like this one https://byanca.qodeinteractive.com/product-category/fall-winter/ you do not see in the sidebar the filters by price, colors or categories … why? how do i solve? Thanks so much. My site is https://acdproduzioni.com/zoe/product-category/f-w-21/

Sorry, sorry … I solved! the question now is another: can I have the shop page full width? Thanks so much

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hello,

I am interested in purchasing your theme and for this i will need some additional info. In specific, i would like to know whether it is possible to override custom post-type templates or other code created in Byanca Core Plugin with the use of a child theme.

Thank you in advance for your help!

Hi there,

Thank you for taking interest in our theme!

Unfortunately, it is not possible to override files from Byanca Core plugin inside the Byanca Child theme. Only theme files can be overridden inside the child theme.

If you have any additional questions please let us know.



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Hi Select-Themes Team,

could you please update the Slider Revolution Plugin because the actual version in the theme (Version 1.4 – October 22nd, 2020 > Updated Revolution Slider to 6.2.23) is not compatible with PHP8.

Thanks and best Regards

Hi there,

We would kindly ask you to send us a mail providing your purchase code in it and our team will provide you with the latest version of Slider Revolution. Thanks! :)



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Since no one is replying to my complain, i will leave this here, perhaps i will get quick response. Bought the theme on Nov 20, 2021 and I installed it on my newly created WordPress website, I have unlimited errors from the theme after downloading. I am getting critical issues in widget area, slider revolution and product images are not showing on my website. Plug-ins are not updated and tons of critical errors following each other. Have to deactivate the slider revolution to work on my website but critical error has popped up in widgets now. Its a good theme, but how can i even work with it if i’m having tons of errors. Please can I have a direct email address of the support team member to resolve the issues quickly? As till this date, I am really disappointed. This theme cost me $75+ including VAT, bringing the price to $90+ and I have never used it!

Hello there,

Our support agent has responded to your request, so please check your answer under this ticket.



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I am waiting for the response from past 4 days. I’m getting extremely late for the launch. Please help me resolve the errors asap. I’ll be really thankful.

Hi there,

Your ticket is updated with answer so please check the ticket status now and continue this conversation on our Help Center. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue. Thank you for understanding.



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How can we c ontact the support, we are having serious problems with this theme I dont get any support,

Hi there,

You can always reach our support team at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.



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Hello. I am interested in purchase your theme. I have one question – In theme menu can I change the “LOGIN” and “ CART ” to icons?

Hi there,

Thanks for taking an interest! There is no option to change this within the widget options, however it can be replaced with a small piece of CSS code.

Do let us know if you have any additional questions.



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Hello, i had a probleme with rev slider, it doesnt show up on the home page, so i updated the theme but still the same probleme and also wp bakery needs to be updated too. can you please send us the latest version of those plugins ?

Hi,

You can also contact us through this email, include your purchase code in the email, and our support agents will provide you with latest version of bundled plugins.



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Email Sent . thank you in advance

You’re welcome. One of our support agents will assist you.



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I love it !! ... But when i visit my site and click for example on “home” in the menu It shows me a lot of options like home v1,home v2… The same problem with other pages…. Please how i can solve this problem?

Hi there,

Thank you for reaching us!

As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.



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