163 comments found.
Hello, please I have been trying to install the demo content for hours now, my internet is extremely fast but it has been on 10%...I have also increase my php values and I wonder what the issue might be…please help, this is urgent
I get the error saying “Some error was happened during the import. Click OK to run it again!”
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank yo for your respone, please does this theme work with Elementor?
You’re welcome.
Demo content of the theme is built with WPBakery page builder. Unfortunately, theme is not compatible with Elementor.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I want to use this theme for my wudhu socks brand. Is this theme is with-it? Here is the link of my brand: https://getdressedshop.com/
Hello,
We usually recommend installing the theme and importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes. Also as our demo content is made with WPBakery page builder and we cannot guarantee that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our theme’s demo content.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m trying to show the top bar, but it seems its not visible. I have enabled TOP BAR from Byanca Options, and I have added a TEXT in the widgets area in HEADER TOP BAR LEFT COLUMN but it doesn’t show.
Can you please advise?
Hello,
It could be that different header and top bar options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, is it possible to show 2 products per row in mobile? I can’t find it in the settings, is it not possible?
Hello,
This can be achieved with some custom css and our support agents can assist you with this.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m going through the documentation however I can’t find how to actually add the Search/Wishlist and MyAccount icons in the header. The Byanca options at the Header section have no mention of any of these 3. Thank you
Hello,
These can be added as widgets in header widget areas in Appearance > Widgets. You can find more info about available widgets and widget areas here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thanks for this explanation, but when I add them in the widgets how can I include them in the sticky menu as well? It seems that they are added in the widgets and show ok in normal menu, but in sticky menu they disappear.
You’re welcome.
The widgets you wish to show in sticky header should be added in “Sticky Header Widget Area”.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I enable WPBakery front page editing functionality? I have even purchased a license for WPBakery but it won’t let me.
WPBakery told me to ask you instead.
Hi there,
Please take a look at the following article in order to enable using WPBakery frontend.
If you need any further assistance we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Well following this advice led to critical error on the website, so I sent you an email to help me, thank you!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would appreciate if you can look into it once more, as I’ve sent you an email 2 days ago that it has not been resolved. Could you please check it? Email was sent from info_at_2net.gr, thank you
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When can we expect an update for PHP versions 8+? I find mine to be very slow now that there hasn’t been an update for a while but love the theme otherwise.
Hello,
The compatibility with PHP 8.0 will be added in the next update. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I just purchased Byanca Theme, I noticed that i can’t make any edit on the post, Byanca portfolio, post and pages. I get “Uncaught ValueError: strrpos(): Argument #3 ($offset) must be contained in argument #1 ($haystack) in /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php:387 Stack trace: #0 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php(387): strrpos(’’, ’.’, 1) #1 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/slide.class.php(2345): RevSliderFunctions>check_valid_image(false) #2 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/slider.class.php(2278): RevSliderSlide->get_overview_image_attributes(‘gallery’) #3 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(212): RevSliderSlider->get_overview_data(Object(RevSliderSlider), Array) #4 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/functions-admin.class.php(128): RevSliderFunctionsAdmin->get_slider_overview() #5 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(216): RevSliderFunctionsAdmin->get_short_library() #6 /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/admin/includes/shortcode_generator/shortcode_generator.class.php(22): RevSliderShortcodeWizard::add_scripts() #7 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/class-wp-hook.php(308): RevSliderShortcodeWizard::enqueue_scripts(‘post.php’) #8 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #9 /Users/user/Local Sites/crownedgear-lux/app/public/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/admin-header.php(118): do_action(‘admin_enqueue_s…’, ‘post.php’) #11 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/edit-form-advanced.php(425): require_once(’/Users/user/Loc…’) #12 /Users/user/Local Sites/crownedgear-lux/app/public/wp-admin/post.php(206): require(’/Users/user/Loc…’) #13 {main} thrown in /Users/user/Local Sites/crownedgear-lux/app/public/wp-content/plugins/revslider/includes/functions.class.php on line 387 ” error
Hello,
If you are perhaps using PHP 8+ please change it to PHP 7.4. We haven’t tested the theme with PHP 8+ yet and the compatibility with PHP 8.0 will be added in the next update, however, in the meantime we recommend using PHP 7.4.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
my slider-revolution license code is blank in my my slider-revolution license file why wasn’t it included?
Hello,
The plugins that you got after the purchase, like WPBakery and Slider Revolution, are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugins will still work as intended with the theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Does your theme support newer version of wordpress than 5.5? If not, are you planning to update to the latest version? Thank you
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.
To use theme on a latest version of WordPress you can install this plugin.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Do let us know if you have any additional questions.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Could you release a fix?
Fatal error: Uncaught Error: Call to a member function get_cart() on null in public_html/wp-content/themes/byanca/framework/modules/woocommerce/widgets/woocommerce-dropdown-cart/woocommerce-dropdown-cart.php:37
Hello,
We are constantly working on updating all our themes. At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
If you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
Newer WordPress versions introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, please make an Elementor version of Byanca or an Elementor Kit version. Thanks for reading my suggestion.
Hi there,
Thanks for for writing in and for your suggestion, we will pass this to our dev team for sure.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! please update this the more often! After last WC update theme contains outdated copies of some WooCommerce template files: product-searchform.php version 3.3.0 is deprecated. The base version is 7.0.1
The second thing: For a few months now, widgets don’t work without the help of a 3rd party plug-in (Classic Widgets)
The last theme update was over a year ago … can you do something about it?
Thanks! M
Hello,
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
Newer WordPress versions introduced block based widgets feature, so we do recommend using Classic Widgets plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you check the theme files and update the woocommerce/product-searchform.php to compatibile of latest woocomerce version?
??
Hi there,
Please take a look at the following article.
We would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I send email wright now and waiting impatiently for reply. Thanks!
Hi,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Our support agents will replay as soon as they reach your mail.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello!
I’d like to purchase extended support for the theme which I did not buy but is owned by a pervious developer. Is there a way of transferring ownership?
Hello,
Thank you for writing in.
Unfortunately, there is no direct way to transfer the ownership. If you would like to have the support you would have to purchase the theme separately from your own account. Alternatively, you can contact the previous developer to purchase the support extension, and he can provide you with the purchase code that you can use to submit a ticket to our Help Center.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Apple Pay and Google Pay are not showing for my website anymore. Did anything change?
EDIT: Problem Solved.
Hi there,
Glad to hear this is resolved! If you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! A client of mine uses this theme for her website and recently it started receiving this error: Deprecated: Function get_magic_quotes_gpc() is deprecated in /var/www/wp-content/themes/byanca/framework/lib/qodef.functions.php on line 208
Is there a fix for it?
Hi there,
Thanks for writing in! In case you are running PHP8 please note that we haven’t tested our theme with PHP8 yet and we do recommend using PHP7.4 until we add compatibility.
Compatibility will be added in the near future as our team is working hard on updating all our themes at the moment.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! That’s the strange part I updated from 7.3 to 7.4 and the error showed up. I will leave a ticket at the Help Centre.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I am unable to leave a support ticket as the previous developer had purchased it. Is it possible for me to provide the information of the person who does have the purchase and you can cross check it with your database for confirmation?
Hi there,
You need to have the purchase code so please, contact the previous developer and please take a look at the following article.
Contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Done! Awaiting reply, thanks!
Hi there,
You’re welcome. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello can you please answer me on this ticket # 176781
Hi there,
We’ve checked this and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. First of all, congratulations on the theme, beautiful. I have a question: on the page on my site like this one https://byanca.qodeinteractive.com/product-category/fall-winter/ you do not see in the sidebar the filters by price, colors or categories … why? how do i solve? Thanks so much. My site is https://acdproduzioni.com/zoe/product-category/f-w-21/
Sorry, sorry … I solved! the question now is another: can I have the shop page full width? Thanks so much
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I am interested in purchasing your theme and for this i will need some additional info. In specific, i would like to know whether it is possible to override custom post-type templates or other code created in Byanca Core Plugin with the use of a child theme.
Thank you in advance for your help!
Hi there,
Thank you for taking interest in our theme!
Unfortunately, it is not possible to override files from Byanca Core plugin inside the Byanca Child theme. Only theme files can be overridden inside the child theme.
If you have any additional questions please let us know.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Select-Themes Team,
could you please update the Slider Revolution Plugin because the actual version in the theme (Version 1.4 – October 22nd, 2020 > Updated Revolution Slider to 6.2.23) is not compatible with PHP8.
Thanks and best Regards
Hi there,
We would kindly ask you to send us a mail providing your purchase code in it and our team will provide you with the latest version of Slider Revolution. Thanks!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
