Customer support is excellent and very helpful.
The theme is also versatile, with many customization options.
70 Reviews
This is a lovely design for uncomplicated sites. Easy to update and use.
Great support from Select Team as a little touchy to install demo 6 depending of your configuration server for the install ressources. Finally it works and the theme is Simple, epurat and fine. So reccommended
Thumbs up! one of the best themes, no doubt. :)
The support is very fast and I've got a perfect result every time ... Thanks a lot!
by ameti 5 years ago
Great Template!
The theme is excellent, and so is their customer support!
Great customer support and the theme has super customization!
Very fast! Helped immediately and fixed the site!
I've used other themes from Select, but I still like this one the best. The versatility really makes it the only theme you will ever need. I hope they continue to update it moving forward to keep it relevant and working.
Hello there,
There is an issue with importing the demo content. I have asked the hosting company to increase the memory that the server can handle as I noticed there is a problem on one of your other themes which may also be the same for this one. The demo content just hangs on 40% and doesn't budge, even when left over night.
This is really not what I was expecting when using this theme and as I have been using the Hazel theme on another website, I expected this one to work in a similar way.
I refuse to pay the extra fee to get support for a product that should work on such a basic level and as there is no other way to contact you then this unfortunately is the rating I have to give for this particular theme.
Warren
Author response
Hello,
Thank you for choosing our themes.
Please note, that paid support system is not our decision, but Envato Market, so we as theme authors need to play by those rules.
We would gladly help you with import process, just contact us at support@select-themes.com and include your site URL with wp-admin access.
Import depends on resources on your server, so it could be that you've facing off import issue because of low resources.
Please, reach us via email so we could help you to solve this part. Kindly reconsider this bad rating. Thank you in advance.
Select
I was frustrated not to be able to use the Visual Composer plugin which is integral to being able to use all the features of this theme. The reason for this is that the PHP Memory in my hosting package is 64MB (which is completely standard). The plugin causes a Server 500 error when I activate it. I am disappointed that this requirement was not specified before I purchased the theme. I do not usually give ratings lower than 5 stars and this theme looks great other than this problem.
Author response
Hi,
We located your ticket and our agent tried to help you there by disabling calling of all icon packages in VC to make it lighter.
Also, other php resources, such as post_max_size are really low in your case, only 20M.
We really hope you'll find way to setup your hosting to be able to run our theme.
Looking forward to hearing from you on ticksy and hopefully you'll consider improving this rating.
Thanks in advance.
Select
I never was so angry about a theme - nothings works ... from the lightbox to the direction navigation in the gallery.
really really bad work!
Author response
Hello,
We couldn't find any history of your tickets on our support forum https://select.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before saying that nothing works. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.
Select
Great!
Author response
Thanks :)
Excellent customer support from these guys. They even made a short video to show me how to make a change, which was really helpful and easy to understand how to get my website looking just the way I wanted. Thank you!
Author response
Our dedicated support team is on your service for any doubt you have :) We are happy to hear you are satisfied using Cabin :) You are welcome.
Love this theme and the support has been super helpful :)
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