This author's response time can be up to 2 business days.
I wanted to support the Forum was 6 days answers provided. There are problems. http://alethemes.com/docs/forums/topic/do-not-support-the-language/
replied on the forum.
Should not you respond more quickly to the forum? There are many mistakes in the design.
still he did not answer. I’m waiting for answers from the forum !!!!!
replied on forum
When I put an image in the background or the slider, it is making it blurry, how do I stop this? It is the correct size.
Hi, probably when you press the Insert button, it is selected an thumbnail. Select the Full size and press Insert button when you select the image.
Also please use our support forum to get support – http://alethemes.com/docs/
Can you remove the picture under the header on all the pages? Also can you change the little cupcake icon?
use our support forum to get support – http://alethemes.com/docs/
Shopping proposition is not a good seller. not many of the features . No support 1 month!!!!!
hello I have a problem at the top of my theme .
Add switcher code in partials/lang.php
I want to resolve this in the top of the topic thanks
Hi, are you a purchaser?
if a customer
I hired me to solve this problem
I do not see the purchaser status. Write the comment from a purchaser account and we will help you.
already solved thanks
Where to we change the map to our address? I can not find the iframe. (not in footer.php)
How do I get the events slider to work on the home page? I have added an event with image and featured image and nothing shows up.
Hello I had tested theme on a friends test site and I’m planning to purchase it. I have few questions:
1. I’m going to use qTranslate as suggested because the site will be in a foreign language and English. Is there an option to translate the slider text?
2. Is there an option to translate the titles “Our Services”, “Our Team”, “Our Events”, “Send me a message” ?
Thank you in advance. Keep up the good work.
Hi, yes. IT can be translated with this plugin.
In case there are issues translating some of the sections with this plugin, will I be allowed to set 2 wordpresses in 2 seperate folders with the same purchased theme?
yes. If the domain is one, you can do it.
Thanks! On it!
Hi, is the way to disable Responsive for web ? thanks
Hi, the theme doesn’t have this option. But it can be done by editing source code if you have some skills in programming. If you don’t have you need a developer, or you can order our team for this kind of work.
How do we create pages like in the template. Yhis theme is not very customisable at all…Please respond asap I have looked at the documentation which is also slightly blurry!!!
Please help asap. For example events page like yours in the demo does not exist…our gallery page just goes to your demo???
how do we create your short codes are quite complicated!
Still waiting on an answer 3days now! Only page templates available are home about and contact am I required to code to get simimlar pages as in the demo.
These pages are not present in the demo conten the links just go to your demo site. For the price of this theme more is expected. For 10$ more we normally get themes with VC and REV Slider included this theme is proving to not be worth the price at all!!!
I have figured this theme out now and I think Its still a bit weird everything is custom post type based pages. This makes it very confusing to customise pages in anyway when comparing to a visual composer bundled theme.
How do I add additional text for example to the events post type page?
18 days no reposnse and we paid for this theme!!!! and we still have support why no response at all
Hi, please use the support forum. If you have already contacted us by forum and didn’t get any reply give me your topic link i will check. Thanks.
The support doesn’t worth a buck! More than a week, day 11, still no one answering the support entries. My money has been taken but no one is providing the promised service. Support time is running out and no one is answering.
I have replied to the issues, if I’m wrong, paste here the links from the forum and i will help.
Yes, you have replied it on the day 12. Few minutes ago.
Is this theme compatible with visual composer? Please answer this question today as im still waiting for responses from my previous questions 18 days now paid and supported imagine!!!
Hi, the theme will work with Visual Composer. It doesn’t come with this plugin, but if you will install it will work good with any of our themes.
I am using the theme with all default settings, I also have a number of other websites hosted on the same server with no mail sending issues.
The contact form on the website does not send mail can you help in explaining why this is?
My other sites use contact form 7! with no problems
6 days no response and we have support IS THIS SERIOUS???
NO WORRIES WE MODIFIED THE CONTACT.PHP FILE IN THE ETC FOLDER IN ALTHEMES…..
WHY WOULD YOU SET THE CONTACT FORM SUBMISSION TO SEND TO ADMIN EMAIL. IF I AM ADMIN AND I MANAGE THE SITE FOR SOMEONE ELSE I WANT A SEPARATE EMAIL ADDRESS FOR THE FORM TO SUBMIT TO (THE SITE OWNER FOR EXAMPLE) THIS INPUT FIELD SHOULD BE PROVIDED IN ADMIN….YOU HAVE GIVEN NO OPTION FOR THIS AND THIS FORCES ME TO HAVE TO MODIFY YOUR THEME CODE WHICH IS NOT GOOD!!!!
Does this theme come with ecommerce installed or do I need to install Woo Commerce? Is there any documentation included for ecommerce setup?
Hi, yes, the theme is compatible with woocommerce and the theme includes a docs file.
Hi – I left a comment under ticket #9113 on 4/28 and haven’t heard back. Can you please take a look and let me know. Thanks!
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