46 comments found.
Hi!
Does this theme support woocommerce? Can someone actually book an appointment and pay for it?
Can I add a Facebook / whatsapp chat?
Can I add a calendar so my clients can see which hours are still available to make an appointment?
Thanks a lot in advance for your answer!
Hello,
Thank you for your interest in our theme!
Absolutely! The theme includes Booked plugin to let you easily manage your appointments. It allows you to add as many calendars as you need, each with its own time slots and custom fields – https://callie-britt.axiomthemes.com/appointments/
To add payment capabilities to the Booked plugin you need to install WooCommerce that is not included in the package. As for Facebook / Whatsapp chat, additional plugins are required as well. In case some extra stylesheets are needed for their full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Regards.
Hi again! I downloaded the Theme from Envato Elements, but I can’t install it and I am writing here because if I want to open a support ticket I am asked about the purchase code, which I don’t have in my file (I gave Item ID or Item license code).
When I try to install the parent them, I got the error with “the link you followed has expired” and I can’t upload the theme. If I try to upload the child theme, it works, but I can’t use it without the parent theme. Can you help?
Hello,
Thank you for contacting us!
The error you get means that upload_max_filesize on the server is lower than required. Please increase it to 32M. Alternatively, you may upload the extracted theme folder to wp-content/themes directory via FTP. Then activate the theme in admin -> Appearance -> Themes.
Please use these instructions to fix “The Link has expired” issue: https://themerex.net/wp/the-link-you-followed-has-expired-when-installing-a-wordpress-theme/
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
A very cool and useful theme. Much needed for the purposeful planning in Utah .
Does this theme offer Payment Gateway like PayPal, Stripe or Square for Online Appointment booking?
Hello,
Thank you for your interest in our theme!
To add payment capabilities to the Booked plugin you need to install WooCommerce that is not included in the package. In case some extra stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. To get started, please submit a request to “Get a free quote” category at https://themerex.net/support/
Alternatively, please consider these themes:
1 – https://themeforest.net/item/hypnotherapy-and-psychologist-wp-theme/19560848?s_rank=2
3 – https://themeforest.net/item/life-coach-and-psychologist-personal-theme/15595515?s_rank=4
Regards.
Hi,
My support period has expired.
I would appraichate your help because I assume that might be a bug.
I tried to change my logo from Theme Option : https://i.imgur.com/OdX4wiq.png
However, after saving changes, my changes has lost: https://i.imgur.com/0keIYqQ.png
Could you help on this issue?
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
The WPBakery is not updating, so now I can’t use the template.
Hello,
Thank you for contacting us!
To avoid any issues all bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://callie-britt.axiomthemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
Hia, the ‘About me style 2’ on your preview page throws some errros: ” Warning: Trying to access array offset on value of type bool in /var/www/vhosts/callie-britt.axiomthemes.com/httpdocs/wp-content/plugins/vc-extensions-bundle/materialslider/vc-extensions-materialslider.php on line 264”
WIll this be resolved in the purchased version?
I see this was last updated over 1 year ago – are there likely to be further updates to support php7.4 please befor I buy this theme?
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://callie-britt.axiomthemes.com/doc/#installation_theme_update
Currently, we are planning a new release as the theme is fully maintained by Our Team and comes with 6 months of premium support, which can be extended.
We have updated php to 7.4 and found no visible issues. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/ Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
I tried renewing support through your website, I think you made me a new account which is not a great experience. I just wanted support for my current account. Why would you make me a new account?
Hello,
Thank you for contacting us!
The account in your Help Desk is the same. Please make sure to use a new purchase code of Technical support service to submit a support ticket. In case you still have issues, please use option https://support.themerex.net/presale/ which does not require purchase code verificationю
Regards.
please can google adsense be placed on it ?
Hi. Is a theme update planned? The last update is from a year ago and there are some problems with the new versions of Wordpress. Thank you.
Hello,
Thank you for contacting us!
The theme is compatible with WordPress 5.6. Please ensure that all the bundled plugins are updated to the latest version using Themerex Updater plugin included in the package. Feel free to follow these instructions: http://callie-britt.axiomthemes.com/doc/#installation_theme_update
Also, please disable Gutenberg Editor in WPBakery > General Settings – https://prnt.sc/vzmntr
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
Thank you. I’d prefer not to disable Gutenberg because it’s simpler for my client to write articles with this editor. I’ll try to apply your suggestions.
Regards
You’re welcome. Please let us know in case the issue persists by submitting Presales Question with the purсhase code in the message body at https://themerex.net/support/
Regards.
Hi. On Themeforest I read that the Last Update is dated 26 June 20, but if I download the theme, I have the same version of March (1.0.3). What am I doing wrong? Thank you.
Hello,
Thank you for contacting us!
Please note that “Last update” on the item description page refers to any changes in the theme description https://prnt.sc/vktxo4 The information about the updated version of the theme can be found in the Change log section at the bottom of the page.
Regards.
Hey Guys
Somehow WP Bakery isn’t working anymore with the newest Wordpress Version. I can’t edit my sites. Are you planing on releasing an update anytime soon?
best Joel
Hello,
Thank you for getting in touch with us!
The theme is compatible with WordPress 5.5+. To avoid any issues bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions: http://callie-britt.axiomthemes.com/doc/#installation_theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section).
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
I am experiencing a plugin conflict between the plugin ThemeREX Addons and two calendar related plugins. WordPress Editorial Calendar stops working and Events > Calendar will not load if the plugin ThemeREX Addons is active. Is this a known issue? Any quick fix?
Hello,
The theme supports included Events Calendar plugin. But we cannot guarantee the theme full compatibility with WordPress Editorial Calendar since it is a third-party plugin, and we have not tested them together. Making the theme (or Themerex Addons plugin) compliant with a third-party plugin may require additional customization of source files.
Our Customization Studio can help you with that. To get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
Sorry, but if I go to Events > Calendar, the calendar will not load, so when you say “The theme supports included Events Calendar plugin” that is not fully true. The calendar does load on the frontend of the site, but not the backend. If I deactivate the ThemeREX Addons plugin it works fine. Am I the only one who has experienced this? A fix would be very helpful.
Hello,
Thank you for contacting us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
Hello Team,
Great looking theme! I have a few questions before buying:
Can i add SVG logo? Can I upload a custom font? Is it compatible with wordpress 5.5?
Thank you and GLWS 
George
Hello,
Thank you for your interest in our themes!
1. Please be aware that, by default, WordPress does not support .svg. You need to use an additional plugin for adding .svg logo. If there is a need, our Customization studio may help you with that. To get started, please use the “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
2. Sure! You can easily upload a custom font. For more information, please review this article: https://themerex.net/wp/add-new-font-to-wordpress/
3. The theme is compatible with WordPress 5.5. To avoid any issues bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Here are the detailed instructions:
http://callie-britt.axiomthemes.com/doc/#installation_theme_updateRegards.
Another question, how I can hide the message-form from the services? The form with the text: “Hi. I’ld like to join the course ‘*’. Please, get in touch with me.”
Thanks
Hello,
You can disable Contact form for services posts under Customize > Plugin settings > Services – Contact form – choose “None” – http://prntscr.com/tcl6ad
In case you get any other questions, feel free to submit a ticket at https://themerex.net/support/ – our Support team will provide you with further assistance.
Regards.
Hey, where we can change the text (at services):
Hi. I’ld like to join the course ‘*’. Please, get in touch with me.
Hello,
Thank you for choosing our theme!
This text can be changed in the language file from wp-content/plugins/trx_addons/languages folder.
Please check this link for detailed instructions: https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/
Regards.
hey, I think theres an problem with the trx_addons.pot I was trying it with Poedit and Loco translate. Loco translate is telling me: Error: Translation set not known in ThemeREX Addons
Hello,
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
I can’t seem to make any changes to the header that end up appearing on the site. Header is set to “Custom” in Theme Options and I am editing the version of the header that is selected (Header-2 from demo). Yet nothing changes at all, not color, button size, wording, nothing.
Hello,
Thank you for choosing our theme!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. Thank you!
Regards.
Nice them very well documented. However how do i turn off the telephone number and book online in the header, the header I edit and choose does not show it and I cant find where i can disable this
Hello,
Thank you for contacting us!
By default, phone number and “Book online” button are added in the header layout – Header 1
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hello, please can confirm if this theme can translate full spanish ? or need some pluggin for doing.
Thanks !
Hi, I use your themes from evanto element, I’m still confusing how to add registration menu when new client want to book a counseling date.
Hello,
Thank you for contacting us!
Please take my apologies for delayed reply, we do not work at weekends.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
