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480 comments found.

Hi we are having problem with the images in our camera7 theme. its using the 600 width by default. is there any way I can change it the way i want. like I want it to be 1500 width.

i want my image to look big

Hello,

Please submit a ticket on our help desk and the guys from support will assist. We offer support exclusively on our help desk. http://support.touchsize.com

Thank you.

my portrait orientated images are also resized to 401 width and 600 height. and landscape orientated images is 899 width 600 height.

but i want it to be larger than of the default. is there a way we can change the default image resize.

Hello,

Please submit a ticket on our help desk and the guys from support will assist. We offer support exclusively on our help desk.

http://support.touchsize.com

Thank you.

Hi I installed the theme and followed your instruction. I tryed to create an home page like the one you have on your demo and it doesn’t show the gallery. it seems it can’t load images. I ordered the theme because I’m in a hurry an I’ve benn working 2 hours to have nothing working. I tried making a normal gallery and an advanced one, but when I select the page template with gallery + blog, it just show me the blog. You didn’t even include some sample content. My site is http://etafantasyphoto.com/,please solve the problem or I will ask theme forest for a refund. I’m very disappointed about this theme.

Hello,

Everything works, and as you can see we have lots of customers using Camera 7. Here is a link for the import data http://support.touchsize.com/downloads/Camera-7-Import-Data-4.html

If you have any problems or you need help, our support team is always here to help. http://support.touchsize.com

Thank you!

The import file didn’t work and updating permalinks didn’t fix the problem. can you solve the problem? I can provide the wordpress user and password. I just would like to have the sample data installed. As I was saying I’m in a hurry

Hello,

As replied before submit a ticket to our support desk. We offer support exclusively on our help desk. The guys with help you with your problem.

Kind regards.

Hello, could you please tell me if it is possible to have a normal text content on the landing page blow the slider that comes along? Kindly thank you for your answer! Regards Daniel

text content *below the slider

Thanks!!

Hello,

If you have any problems or you need help, our support team is always here to help. http://support.touchsize.com

Thank you!

Hi, I really like your theme and I am working on it for a photography blog. I have a problem, I have chose “Text logo” option and I have selected a Google font from the list, but the logo is not updated and remain the same. Could you assist me about this issue, please? Regards, Silvia

Hello,

Please submit a ticket on our help desk and the guys from support will assist. We offer support exclusively on our help desk. http://support.touchsize.com

Thank you.

Hello, I have just submitted a ticket! Thank you!

Glad to help .

Hi, 1. Is it possible to remove the creation date from the standard page? 2. I would like a “Full width” for a simple page. I have already settled “Full width” for every page on the Template options, but the page looks with a right empty sidebar, even if I settled the Right sidebar selecting the main sidebar. How can I manage it? 2. I have centred the logo and the menu. The social icons are positioned at the top on the left. Is it possible to move them on the same row of the menu? 3. Is it possible to remove the creation date from one single gallery post only? Thank you very much. Regards, Silvia

Hello,

1. Yes, you can hide meta from the options. 2. Did you add a sidebar? 3. No, the option works that way. That could be achieved only with a customization. 4. Check the single post options, you can disable meta.

Hope this is helpful.

Please use our help desk if you need help with the theme: http://support.touchsize.com

Thanks.

Hello I would like to know how to put, grid galleries, with different sizes because I get all square. Thank You www.josecaceres.es

Hello,

Please use your ThemeForest purchase key and add submit a ticket on our help desk: http://support.touchsize.com

Thanks.

My contact page does not send out messages. Not sure how I can fix this problem. What file should I look at or what configuration is off?

I’ve submitted a ticket and the problem has not been resolved. I will submit another ticket.

It keeps stating that my purchase code is incorrect? I’ve also tried omitting the dashes.

Hi.

Just wanted to know if the theme is or when it will be compatible with WP 4.3.1.

Thanks in advance!

Hi,

We’ll be updating the theme soon, hopefully we’ll have the update next week.

Cheers!

The portfolio page with the featured images is wider then the other pages, is there a way to make this the same width as the other pages? Also, right now it shows 6 featured images for different galleries. Is there a way to show 9 or 12 on this page?

Hello,

Please submit a ticket to our help desk with screenshots of your issues, the guys from support will assist. http://support.touchsize.com

Thank you.

Hi, I have a problem on the website www.antonellacatalano.com When I designed it I have enabled “Facebook comments” and I have created a new Facebook app to abled the comments. It was working but now it is not working. It is not possible to see previous comments and also add others. Could you assist me please? Thank you very much!

Hello,

Please submit a ticket on our help desk and the guys from support will assist with the issue. http://support.touchsize.com

Thanks.

I am going to open a ticket. Thank you!

Hello! Is it possible to have this theme on all pages but not on my homepage? And if yes, is this something the support can help with after purchase?

Hi,

What exactly do you mean? You can use only 1 theme at the same time. You can use a different homepage if you want to, it’s your choice.

Regarding, we do support our items for bugs and questions about it.

Thanks.

Hello – Just wondering if the latest updated released last week included support for WP 4.4.2?

Yes, sure. The theme should work fine with the latest WP version.

Can you tell me what the Version number is for the latest version. A friend of mine is currently running version 1.7 and is having problems. I want to confirm what the new version is.

Hi,

Latest version of the theme is 1.9 You can always check the latest version of items on our website: http://touchsize.com

Hello,

I would like to add fields in my contact form, but i would like that this fields appears in my mail when i received clients mails. can you help me please. Sorry for my english i’m french

Hello,

The built-in contact form does not have the custom fields option available. You can use a plugin like Contact form 7 if you wish to add something.

Pre-purchase question: Can I also use vertical images in “horizontal scroll homepage” and “horizontal scroll gallery”. Thanks.

Hi,

Yes, sure – they will be resized to fit the height of the gallery. It should look good.

No problem. If you need anything else – let us know.

I haven’t received any updates since the option was disabled.. How can I download latest updates for your theme after I enabled that option?

Also do the updates fix problems with slow page load?It takes 20 seconds for Camera7 to load on my webpage. I am really dissapointed because I have bought your theme so could use it…

Just re-download the theme from ThemeForest and you’ll have the latest version of the theme. Also, I recommend to edit your last comment and remove your email so you don’t get spammed.

Thank you very much…Hope that helps with the slow page load.

It should fix the problem. If the issue persists, submit a ticket on our help desk.

fdomond

fdomond Purchased

camera 7 works on wordpress 4.5?? just want to ensure.

Yes, sure. We don’t have any problems reported for the theme so far. If any problems are to be found, we’ll surely fix and update the item.

Is there an easier way to update rather that delete the theme and reinstall it? Since the wordpress update of 4.5.2 there seems to be a conflict with yoast. Has that been resolved?

Hello,

This is not a conflict with Yoast, the theme works fine. The problem is caused by the Yoast Plugin itself, as it doesn’t follow regulations of the new WP version. https://wordpress.org/support/topic/yoast-324-wp-451-breaks-admin

Cheers!

Ah ok, thank you

No problem! Have a great weekend :)

I have to say I am a disappointed customer of this Camera 7. Reasons are as follows, a. Hard to use. The theme design is not very customer centered. It’s very hard to use and navigate. b. Not great support. Support system is lacking efficiency. You have to go through a lot to submit a ticket. They either have too small a team to support or they don’t wanna hear from you at all. And with unfinished problem, you have go through all the forms again to communicate. Yes, that’s right. c. Low value for the money No included extensions. It means when you begin to build your site, you are not equipped with any tool but the original WP original functions. We all know how basic they are.

Worst investment of 2016 so far.

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