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482 comments found.

Hi there,

I just purchased Camera 7 theme and am trying to install it on WordPress and am not able to. I keep recieving the message ” The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.” Please let me know how this will be fixed.

Thank you!

Also I tried downloading the file twice and attempted installing each multiple times but all attempts failed.

Hello,

Please write a ticket on our help desk and the guys from support will tell you the details. http://support.touchsize.com

Cheers!

do you have a page builder or does this use short codes?

Hello,

No, there is no page builder. This is a simple WordPress theme with pre-defined templates.

Cheers!

Hi, upcode! Thx for that theme, it’s really great) One quick question-when I’m trying to sent message througt the Booking form-message sending successefull, but I did’n get it on my email. If to look the code-the form using Wordpress admin mail-isn’t it? Thx!

Hello,

Yes, it is using the email of the admin of the website. Check your spam folder, and make sure you have a mailserver installed on your hosting.

If the problem persists – please write us a ticket on our help desk: http://support.touchsize.com

Thank you!

I am looking to buy this theme, but when I tested out the demo link on my phone it was not responsive. It was a shrunken version of the desktop theme, which is not mobile friendly. See screen capture -> https://www.dropbox.com/s/kbsy1pvpgs0gm5n/Photo%2022-06-2014%2009%2024%2016.png

Is there a link to the actual theme in use that I can test out before I make a purchase?

Thank you.

Hello,

Please click the remove frame button on the top-left of your screen, or enter our demo address directly – http://demo.touchsize.com/camera7

Cheers!

Thank you! Will purchase now!

Glad I could help and you like our products. If you have any theme questions, please write us a ticket on our help desk, and the guys from support will assist. http://support.touchsize.com

Have a nice day!

Hi, i want to test the gallery, but when i publish it, it says LOADING and it won’t show. can you help me on that? thank you.

Hello,

Please submit a ticket on our help desk on this. Please be more specific, what is happening, what type of gallery, how many images did you use. http://support.touchsize.com

Thank you.

Im trying to remove the facebook comments on my pages. I have selected “no” for the social sharing and it continues to show up. I have thought about removing it in the php but would rather see if you could help me first.

Heres the link to check out..

http://www.johnnysaldana.com/photo-packages/quinceanera/

Hello,

There is a default WordPress option to disable comments on posts or pages… Check the article here: http://support.touchsize.com/knowledgebase/How-to-disable-the-comments-on-a-page-or-post-1.html

If you have any other questions – write us a ticket on our help desk.

Have a nice day!

Your are a genius, thanks!

You’re welcome! Cheers!

Sidebars? It would appear that we are unable to create sidebars within the theme. I have clicked the button several times and it is not working? Is this is a known bug?

No… we did not have such problems till now. Please write us a ticket on our help desk and we will check.

Thank you!

Hi, I have to do a blog on a website but the feature image does not display when the blog posts are lists under the blog page. only when I click on the specific post header and go into the post, the image displays. What am I doing wrong here?

http://www.writetouch.co.za/blog/

Hello,

Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com

Thank you!

All i can say….Really nice theme, clean and simple.Superb customer service! Thank you once again, you deserve 5 stars :)

Hey!

Thank you! We are really happy to help. Do not forget to rate the theme!

Have a really nice day! If you have any other questions, we’ll be glad to help!

Really nice theme and spectacular customer suport! Thank you! :)

You’re welcome! If you have any other theme questions – write us on our help desk!

Cheers!

Hello. Your theme is very nice. I can’t seem to set Grid galleries with infinite scroll to chosen gallery, That is not even an option? What do I have to do to be able to set thatoption? Thank you.

Don’t bother. I’ve found a solution for this.

Good to know that everything is ok. Please, use our help desk for any questions you have to get fast and reliable support since we offer support exclusively here: http://support.touchsize.com

Sorry for the delayed response here, the guys from support were checking only the support desk.

Cheers!

Hi I hope you can help me. I am trying to hide the dates on the galleries on the homepage. I am using the “Latest galleries slider” but the custom css code that I found in the comments doesn’t work

.element-entry article .entry-content-date{display:none;} .gallery-vertical-slider-entry section ul li.entry-content-date{display: none;}

What should I do to hide the date? Thanks

Hello,

Please write us a ticket on our help desk here: http://support.touchsize.com since we offer support exclusively there. The guys from support will assist.

Thank you and have a nice day!

Can I replace the homepage with a slideshow from another plugin? I need something with kenburns.

Currently there is no option for that. We are thinking to add that function in one of the next updates.

ok. I’ll probably wait for that feature. Here in Brazil, Internet speed is very unreliable and I’m afraid that will cause my potential clients to loose their patience while browsing a heavy loaded site.

Ok, it’s your choice. Thanks for your feedback.

hi, I am thinking about purchasing this theme. Is there anyway to make the menu sticky?

Yes :) You have an option to disable that if you don’t need it.

perfect, THANK YOU SO MUCH! :)

You’re welcome. Glad I could help. Have a nice day!

great theme, super great, quick and helpful support! great job!!!

Thank you! We’re glad you like our products!

Hi! First of all, love this wp theme!

I wonder if it’s possible that when you click on the images and they appear in the light box, even description text for the image is visible? Thanks in advance.

Currently there is now way of showing an image description. We are thinking of a way maybe to add that in the future. Thank you for your feedback.

Have a nice day!

Dnn

Dnn Purchased

Can you add support fo auto hosted videos or videos from google drive directly?

Hey,

Thank you for your feedback, I’ll write that to the devs, we’ll see what we can do about it.

Cheers!

Dnn

Dnn Purchased

Thank’s

Presale Question: I am looking at the grid gallery for the homepage and wanted to know if I could have two boxes (two equal columns) that linked to pages instead of galleries.

Hello,

No, grids can link only to galleries unfortunately. You’ll need customizing to achieve that.

Cheers!

Hello,

I’m trying to submit a ticket, but the systems never give me a number.

I always receive a track number link this: #

Can you help me by e-mail?

Hello,

We got your ticket, there was a system error with your ticket id number. I fixed it, your ticket number is #266975. You should get a response asap.

Thank you.

Hello Can I use your template on the last WP software version (v.3.9.1)? Thank you for your reply.

Hello,

Yes, Camera 7 is compatible with WordPress 3.9.1, you can use it with no problem.

Cheers!

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