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244 comments found.

I’m having an issue where “add to cart” results in a blank cart, are you aware of this on going issue and how it may be resolved.

The theme has been well tested and is working. If you have any questions about the cart, feel free to post them on our support forums:

I Just downloaded this theme. How do i get my featured images on the “Shop” page to look bigger like the one on your demo? Mine are not as wide. Please let me know. Thanks - Scott

Check out the section of the documentation “Recommended Image Sizes”. You can adjust the shop image sizes easily via the WooCommerce options. If you have any other questions, just jump onto our support forums and ask for help:

When I try to download the woocommerce plugin from, it keeps taking me to the Available Downloads page (which does not show the woocommerce plugin) and doesn’t provide me with the download, even though I have registered an account. Is there another way to get this plugin? Please advise.

Yeah, you can download the plugin from

If you have any additional questions, just hop onto our support forums:

Ok, thank you so much.

I feel like an idiot, but all my photos are blurry. I’ve tried uploading them all with a scale of 1024, but the thumbnails and product photos are off. If I click on a picture, then then full-sized image is perfect. Is there something in the auto resize that I’m missing? Thanks for your help.

No worries, check out the documentation under “Recommended Image Sizes”. You can set your image sizes in WooCommerce. Chances are your default settings are just too small and photos are being stretched. Just follow the simple video on how to adjust them and you are good tog.

If you have any additional questions, feel free to post them on our support forums:


I am in the market for a dozen themes. I have a few pre-sales questions please.
  1. Does this theme have a child theme?
  2. Does it have a place for additional CSS in the control panel itself?
  3. Is it possible to re-create the theme EXACTLY in my domain including all the sliders? Will you help me re-create it if there are issues? I am particulrly looking for the EXACT dimentsions of all the images.
  4. What is the average response time for help issues raised? Thanks for your help.

1) Yeah, we support child themes. This can be created easily with the one-click child theme or manually per the WordPress Documentation.

2) Yeah, we have a options panel box for Custom CSS if you want to use that for minor tweaks.

3) Yeah, it is super simple to recreate our live preview. We include a Live Preview XML file that includes examples of all the sliders and pages.

4) Our average response time varies depending on your time zone. I would say the average is every 10-12 hours.

Let me know if you have any other questions.

Upgraded to WooCommerce 2.0, now my Shop page looks a bit off: You’ll notice the first row of images on each page is not in line…

Check out our support forum thread with directions on the upgrade. If you have any questions, just post in the support forums:

Hi, I have added the Paypal Advanced Payment Gateway to this theme and my checkout page is getting screwed up when the gateway is activated, everything is updated. Why does this payment gateway not integrate properly? thank you

Go ahead and post any questions in our support forums. We can help you out promptly in the forums:

Hi, I’ve recently upgraded a site to WooCommerce 2 and the newest version of Camp.

I’ve gone through and fixed most of the little bugs that popped up, but there are a couple I need a hand with. (I tried registering on your support forum but kept getting a socket error.) You can check out the site at

1. Tabs on product pages are not switching. I’m guessing this is some sort of jquery conflict?

2. Related products aren’t formatting properly (should be four columns, but it’s making two columns – at 1/4 column width – by adding ‘last’ to every second li entry. I had a look at the code behind it, but couldn’t quite figure it out.

Also, the slider would not display for me unless I reverted to some code from a previous version of the theme. Could you explain what changed with how it selects the featured portfolio posts?

Any assistance would be much appreciated.

Thanks, Xavier

Hi Xavier,
We actually have a thread dedicated to the WooCommerce 2 update. Check it out for directions on how to update the theme.

Thanks for the quick reply. I’ve just watched all those videos, which do clear up a few things, but don’t help with the two errors I’ve described above. Are you able to offer any advice on how to fix these?

Thanks, Xavier

Yeah, we can help you out on our support forums. This update has been out for a few weeks and well tested. Make sure to include a link to your site as it will speed things up.

Hi, I’d like to show item prices with and without tax on the item page. Do you know how I might go about that please?


Price: £10 (£12 inc VAT)

UK VAT = 20%

As a temporary measure I added ’ (ex VAT)’ to the code below from woocommerce/templates/single-product/price.php but it isn’t showing up.

    <p itemprop="price" class="price"><?php echo $product->get_price_html(); ?> (ex VAT)</p>

Any ideas?


Hi, thanks for that — it works great with U-Design theme but not with Camp for some reason. Do you know which Camp template I should edit instead of woocommerce/templates/single-product/price.php?

Thanks. PS… should we continue this here or on your support forum?

Actually, I found it: camp/single-product/price.php

Thanks for your help :-)

Awesome, glad you found a solution. Feel free to post any future questions in our support forums.

Hi, I would like to add social icons in the product description boxes so customers can ‘share’ the page, do you have a short code to add in there?

Also if i wanted to change the theme font to ‘Swanky and Moo Moo’ where would i place the following:

<link href=’' rel=’stylesheet’ type=’text/css’>

font-family: ‘Swanky and Moo Moo’, cursive;


We provide support via our support forums. Feel free to post any questions in our forums:

Hi, The theme works perfectly on a desktop and iPad, but looks awful on an iPhone. Any ideas on fixing that?

Your iPhone should render perfectly like this screen-shot:

If you are having any trouble on your site, feel free to post the question in our support forums:

How do I make a product show up as a featured product on the homepage?

Check out the documentation in the “Help Section” folder of the theme. We walk through setting up the homepage with written and video documentation.

If you have questions after reviewing the documentation, please post them in our support forums:

as you can put a grid of six columns on the front to show six products horizontally?

Answered your question in the support forums already :-):

Hi – in the installation files under miscellaneous there is a zip file called camp-wordpress-woocommerce. How is this different to the normal theme files? I looked in the documentation but could not see any mention of this. Thanks.

That is just a back-up of the theme files. It is an older version of the theme if anybody is still running WooCommerce 1.0. I assume at this point nobody is running that version though as 2.0.x has been out for some time.


No matter how I change the shortcodes around for 1/3, 1/2, etc. the first section is always a line higher up than the others. I checked your demo site and yours is misaligned as well.

Do you have the proper code to align text the correct way?

What is the code because I have no idea how to fix it?

No code needs to added/changed. You just need to start your text on the same line as the short code opens. I can provide some examples in the forums. Feel free to include a link to your site and your question so I can help.

I noticed you created a support forum account but have not confirmed an e-mail. The confirmation e-mail sometimes gets lost so I went ahead and confirmed your account. Feel free to post any questions in the forums now.

Pre-purchase questions: 1. Can the slideshow’s height be increased? 2. I can see there’s no newsletter option, does this theme support the Wysija newsletter plugin?

1) Yeah the slideshow height can easily be increased.

2) Yeah, you can easily add in newsletter functionality via a plugin like Wysija or MailChimp.

Let me know if you have any other questions.

Where do I enter my paypal email address? Every time someone tries to make a purchase, it says that there is a problem with the paypal account connection.



We provide support via our support forums. Feel free to post any questions in the forums:

Note: Here is the WooCommerce documentation on adding your PayPal address.
hi.thankyou fot great theme! i got one litlle problem. i put in my site: this plugin:

and there is a problem with thumbs… in the plugin demo there is 2 options with thumbs. one is with gray bullets and the other is with litlle thumbs. with this theme the option of litlle thumb is not working just the first one with the bullets… i asked the woothemes team about it and we checkd it when switch the site to the default twennty theme and is working – so its some Conflict with your theme and this plugin. maybe its somthing with flexslider? thank you

We can help you out with this. Just jump onto our support forums and post your question:

Ps. Great job with the theme so far!

thanks for feedback :) Published the forum. thanks

Hello, I am having this weird problem with my theme – in the Camp featured widget I inputed the text I want and a button to the store. The store is working normally, but from the homepage if you try to reach it from this button it doesn’t load properly – The products doesn’t show and page doesn’t loads all of the content.

We offer theme support via our support forum. Feel free to post your support questions on our forums:

I really like the theme. I purchased it a couple of weeks ago and just launched my site a few days ago. I just happened to notice an update to the theme and was wondering how to update my version 2.3 if possible? Or is there specific files or code I can just update to make it current? Thanks, Andy

Feel free to post your question in our forums and I can let you know what specific files to update. The latest update is a small one and I can provide you with the exact area to update.