181 comments found.
Hello, i have opened a ticket 2 days ago but didn’t got any response. So I try to get some support here.
I have two problems now, the demo site is very wild, so it looks kinda the demo from you, but menu is overloaded, texts are everywhere, and the main page is archive and so on. What can I do here, that I get the correct demo page?
Also, I only see the pages with WPBakery, but we need Elementor. The theme says it works with Elementor, how can I get the Elementor version?
Thanks
Hi,
thanks for let me know, don’t worry, you will receive your answer as soon as possible directly through our support platform.
Have a nice day Nick
Too late support
I found errors after import demo to theme
This is an errors.
Import WordPress Important notice: You have an outdated version of WPBakery Page Builder Design Options. It is required to review and save it.
Open Design Options
Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number
Hi,
please contact our support team if you have any questions, also please allow time for our team to respond to your ticket, I saw you got a reply in 20 hours, I think that’s a good time to wait.
If you some problems please reply to the ticket conversation, for sure they will help you on your problems.
Have a nice day Nick
This is a pre-sale question. Is it possible to have a video on home slide? Are the main colors customizable? Thanks.
Hi,
thanks for the interest.
yes sure you can add a video and also customizer all colors.
However to ensure a better service and give you a faster answer please contact us through this contact form -> https://www.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, how to remove Google fonts completely from your theme? This is important because we have to be GDPR complaint. We are using CampingVillageVersion 1.2 Thanks.
Hi,
please contact our team through the form present on our profile in this way we can help you : https://themeforest.net/user/nicdark
Have a nice day Nick
Is anyone monitoring the support email? I have been having issues for weeks and no response from anyone. I’m not sure how you got a “well documented” tick, but that is false information. I can’t find any helpful documentation to get any part of your booking system to actually function properly. Please respond!!
Hi,
yes, for sure our support team are working hard for reply to all tickets on the support forum.
Have a good day Bye
I have a pre sale question. This template seems to me to be suitable for a project (rental scooters, bikes etc). Only I would have to be able to book per ‘hour’. Is this possible with the booking system provided? For example, customers should be able to rent bikes for 2 hours.
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Dear
I have not received a reply to date, in my opinion. Can you take a look at my question please?
Thank you
Hi,
thanks for let me know, let me check with the dedicated team.
Have a good day Bye
When I create a new tent there it’s not showing in the search page. Also there is no booking option in the single page of that tent. What’s the problem there
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
hi very nice theme. When I create a new tent there it’s not showing in the search page. Also there is no booking option in the single page of that tent. What’s the problem there
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Presale question: I would like to use the template for reservations within 1 day. So not for camping/accommodation but for activities during the day.
Is this possible with the provided reservation system?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Does it support language option? I need the website in 2 languages and button to change it. Thank you
Hi,
thanks for the interest.
Yes sure you can do it however please to ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
I’ve set the pitch amount to £25 a night https://foxfarmmotorhomepark.co.uk/pitches/pitch-1/ yet the home page rooms grid shows £28 a night: https://foxfarmmotorhomepark.co.uk/ I really cannot see how to change this.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Is there a update available soon. The theme has crashed because WP security update installed itself.
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hi nicdark, is this theme compatible with Elementor? Although it is shown under “Compatible with” list, the installation process appears to include just WpBakery. Can you please help me to better understand?
Hi,
yes sure it is compatible however to ensure a better service and more precise indications please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I’m waiting a lot to get an answer for my questions. Please help me!!
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Hello, would it be possible to have access to a demo to discover the different booking parameters? cordially
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi, I want to purchase your Camping theme that looks amazing. I had experience having hostels and other accommodations so I’m worry about the booking system. Is there a place where I can see the technical requirements or how to setup the Airbnb, booking and Hostelworld calendar? thanks!
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Is it possible to input negative price in Add Extra Services? Because my customer might not need some service so the total cost could go down
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi Nicdark, I have two problems with the theme settings. 1 -I decided to remove the PayPal payment method and to use only the stripe payment method – Debit Credit card payment. I changed Booking and Woocommerce plugin settings and selected left only Stripe method. Unfortunately, when someone made a booking, the system transfers the client immediately to the PayPal site. No credit/ Debit card option. 2 – There is a double booking problem. When the booking was made the object should be marked as already booked to other customers. If I open the Accommodation page – the object was marked as booked, however, if I use the search form located at the top of the home page – the object is not marked as booked. For example – I make a booking and after that, I used a search form located over the home page slider. The same object for the same date was marked as free for booking. I booked it again, and I received an error – Please see the screenshot: https://prnt.sc/11t5pso Can you help me with this, please?
Hi,
For any support please open a ticket here http://support.nicdark.com/ the developer will be able to help you as soon as possible.
if you are not already registered you have to register by clicking on the “register” button at the top right of the screen. Then make the login and click on “Open a ticket” on the menu, remember to fill all fields ( included the “forum” field where you have to select the theme that you have purchased )
Bye
Quick question, how do I put the £ symbol to the left of the value and not the left?
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
Hi,
I’m thinking about buying this theme but I see you use and old version of WP Bakery which is not compatible with the current Wordpress update. I had issues with that recently so I want avoid it. Are you going to update WP Bakery?
Thanks
Hi,
thanks for the interest.
To ensure a better service and give you a faster answer please contact us through this contact form -> http://support.nicdark.com/pre-sales-questions/
Thanks and have a good day Bye
