This author's response time can be up to 2 business days.
And one more thing… you don’t go on vacation if you don’t have staff to take care of your customers… or you may go if you are confident that your products are full of bugs and errors!
On the other hand one of the perks of making a living online is that you can do it from anywhere in the world… the downside being that you can also fix things from anywhere in the world, so please spare us with the vacation thing!
since you didn’t sent mail via my profile or open topic on our forum don’t bo so f… smart about how we do support. We answer within 24h. If you will find support that will answer you so quick let me know.
I see how you do support… by cursing at your customers who trusted your products! And you are an elite member… I don’t even wanna think what would happen to us if we have to deal with a rookie developer, probably we would get beaten with sticks?!
Envato please take notice of how some of your elite developers behave and talk to their customers. As far as I’m concerned, I’ll post your reply page with curses and all on some of my blogs and sites, as a study case for our staff of how not to behave with customers!
thank you for your opinion.
Hi Guys I cant seem to get any response from the support team
I just need to install the demo content !!! had anybody else trouble with this ....
I followed the instructions !!!! and I have heard nothing back …..
what is your ticket ID?
see below – sent this all in the support email ! but here you go
Item Purchase Code: 24404474-0602-466a-ab86-2cafac874c8f
Purchase Date: 2013-08-21 11:45:46 UTC
Just XML file with demo content can you send it onto to me as I can’t seem to access it .
yes I can see that you purchased the Theme and will be happy to send the XML file, but I need to know the ticket number so I know which ticket to check. Or if you provide your email here I can send it also. Thanks.
Hi, I need to put more than 50 items to be displayed per page in the portfolio page, how can i do that ?
for support please send mail via my profile.
if you mean with dark background and light text, then by default no. You would have to do some custom changes on your own.
hy, i have a problem with mi slider from camy theme on home page. if you click to the right on slider it will apear some black page in slider. Can you please help me fix this.
you can see the problem directly on my site www.calishop.de
Hi, great theme. GLWS.
Could you please tell me what plugin you used to enable a video as the main product ‘image’?
Any info is appreciated.
this is custom work.
maybe I wasn’t totally clear before, we haven’t used a plugin but this is done as our own script.
Thanks for the response, gljivec.
Any chance you will be making this a plugin that will be available for purchase?
currently this is not planned. What do you need it for?
I am currently working on a project which will have a short 10 second video as the main product ‘image’ for all items. I have found the YITH plugin that allows videos as the main image, but that’s only on the product page.. I need it to be used as the main/featured image on the store front also, as is done with your theme.
I am happy to pay for it if you are able to provide it as a plugin or simple script even. If you prefer, I can purchase your theme as a form of payment for it.
Let me know.
Thanks, talk soon.
a few pre purchase question:
1)does this “theme” (not woocomerce pluginh) support RTL stylesheet?
2)can i sell any product???(or this theme is only for camera?)
1. it doesn’t have a special sheet for RTL if that is what you mean.
2. yes ofcourse you can sell any product you want.
Thanks and best regards.
Hi I have purchased the Theme and working on it currently – with the drop down menu I don’t want the content to show when I navaigate on the menu – how can I remove this !!!
check in Appearance – Menus in the description field of the menu item if the content is being pulled in there. If you don’t see description field first check it in screen options (button in top right corner).
1- can you tell me how to view all my thumbnail because i see only a part of the image
2- Where I can put a color for the link of the menu ?
here’s the link : http://wordpress.blakhartguitars.com/shop/
How do you remove all the product from home – at the moment recent product are showing up – I don’t want any product on home page … just can’t seem to find where to diasable it .
Just trying to figure out how to get this theme to be friendly with windows hosting on plesk 11.
I have the Camy theme running on Hostgator for the past 6 months or more and now trying to transfer webhosts and Camy is blowing my site up when activating it. (internal server error)
I have tried this with an empty wordpress install and fresh download of camy theme. same issue. When activated it blows up wordpress and I have to start all over. Even renaming camy or deleting it from the server I am left with the same internal server error and have to wipe everything completely off and start over again.
I have been trying to get some help from support now for 2 days and nothing but vague answers and no real help.
we have answerd you via tickets and forum!
p.s. This is not our support chanel.
Hey, for some reason we can’t get the map to work on our contact page : http://www.mediasale.co.il/?page_id=4155
nor get to the min/max price page
Plus 404 page is with weird blog title and we don’t see how to edit this, is the search only searches the blog and not the products?
I am trying to change the “Our Major Brands” to diffirent wording can you help?
Also I have no Woo Commerce options
I installed the theme yesterday.
On the “my account” site there is no option to change the password. You can only see your last order or the option to change the address. Please help
thanks for your theme !
We have this HUGE problems :
1. what should we do if we want the logo in the middle (since there is no FLOAT:CENTER )?
2.When i choose the top menu in my pc it appears but on any other computer it shows (login/register) !
Please answer ASAP !!!!
Thanks in advance
text-align:center is used in most of the times for these cases but I can see you already wrote to our support system. We will provide further support there.
What are these strange characters at the end of the text?
The problem is not in the language encoded in the site.
In the file “htaccess” spelled correct encoding “AddDefaultCharset utf-8?.
The database spelled correct encoding “utf8_general_ci”
P/S/ Language is Russian
Question marks in a black diamond.
Friends suggested that cause the php function “substr”. Replace the need for “mb_substr”. But I don’t know your template.
for support send mail via my profile.
Sent you an email.
Hello dear support template “Camy”. I’m just shocked. In your template, I figured. But look disgusting comments. Just look at This deformity. It is not logical done http://fillcomment.com/comments.jpg
Why did you make such a list?
When I write a short comment. Displays the short block to my comment.
When I write a long comment. Displayed a normal blog to my comment. I like it there.
I do not like a bunch of little blocks. I understand css styles. I understand html. But I can not to understand the code that you have written.
When creating a template. You have not tested the comments. You tested the comments with great offer. But you have not tested the comments with a short text.
Because of these errors is obtained such ugliness.
What can you offer me?
I can not open the site until these errors are eliminated.
first tone it down please. Second send a support ticket for this via our profile. This is only a matter of setting one class to have width of 100%.
also once again, stop with this attitude, play nicely and I will provide support (as I said send an email through the contact form on my profile).
I did not mean that. Is simple to me not pleasant is the fact that not all been tested.
Thank you for your support. Happy day to you.
So far not good new on this theme. just bought it, followed the install instructions and activated the theme all I get is a white screen with this error. wp-content/themes/camy/includes/menu.php on line 17
Any help here support. Can not even get it to work out of the box
What I particularly like about your theme is the way the products are set out in the boxed areas. Just the whole feel of it.
I am wondering though if I purchased it whether I can add the front header) to the shop page. I think greater variety in terms of shop headers would be good.
I have noticed that in your other themes. They don’t however have this great product layout.
what front header? You mean the slideshow?
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