398 comments found.
*disregard
Hi, I have a license installed on a site but the site is no longer operational and cannot be accessed. Can you please remove/deactivate the license from the site so i can use on another site. Thanks
Hi . Sure, send me your code via contact form on my profile page please
Sent…Thanks!
Done
Is there an update for for the WPBakery and Slider Revolution plugins coming soon? It is stating it needs an update but will not allow me to update as it says since it came in the theme I have to get my updates thru you.
Hi there, I will update plugins in our repository tomorrow and let you know
Malware found in your theme. Please fix. You rarely update the theme :/
woocommerce/loop/price.start.php
Hi there, thanks a lot for notice. I will check this shortly
I submitted a ticket since but no reply yet. This is my ticket number #3417966 I can’t import the demos you showed
Hi, I will reply you asap
Compliments on a lovely theme.
Pre -Sales Qtn if you don’t mind.
My client wants to develop a Church Website with LIVE Streaming feature.
Can you recommend a LIVE Streaming Plugin which can work with the theme ?
Rgds
Hi, I think you can create stream on YouTube and embed it on any page
Hi, I tried to open a ticket, but my support time has expired. I don’t need tech support, but just to know how can i deactivate the theme, because the domain will be closed soon and i want to “free” the theme. How can I do? The “button” of the deactivation doesn’t work.
Hi there, send me your code via contact form on my profile page please
Hello, my server tells me that a theme file has detected malware on the website
...candidate/tribe/events/v2/month/calendar-body/day/multiday-events/multiday-event/hidden/register.php
Signature ID: SMW-INJ-16919-php.bkdr.wshll.headers-4
What to do ?
Hi mate, thanks for notice. Our server was under hacker attack last week and I guess they broke one file. I will make official update today
Good morning, I have version 7 of the template installed, and I have notices of many outdated pages the template for WooCommerce, when are you going to update the template?
Regards and thank you very much.
Hi there, the new update will be available shortly
Thank you
Do you have this theme support with Elementor ??
Hi there, unfortunately theme is developed for wp bakery
Hello, I want to deactivate my license on development site and activate on production site. I wanted contact you by submit ticket, but my licence expired and I can’t submit. How can I contant you to give you domain name?
Hi there, send me your purchase code via form here https://themeforest.net/user/monkeysan
We downloaded the new version of the theme to set it up on a staging site, as the old version of the theme on the site was not compatible with the latest PHP version. We have published the staging site to live site now, but the purchase code is showing as activated on the staging site, because of which we are not able to use it for the live site. How can we transfer the purchase code from staging to production site?
Hi there, send me your code via contact form on my profile page please
My support has expired so I can’t submit a ticket therefore I post here. My server and Imunify security is reporting injection-type malware in this file of your theme v6.9: candidate/woocommerce/checkout/form-checkout.php. My security tools cleaned the file but I can confirm the code is in said file in your theme download package.
Hi there, can you contact me via contact form on my profile page please
Hi I purchased this today. On trying to install the required plugins, following error appears: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature Unable to proceed further. Please help.
Hi there, contact me via my support area please https://velikorodnov.ticksy.com
Ticket created.
I will reply shortly
This is a great desktop theme but the mobile version needs lots of refining. The header is a mess.
Hi there, what should we change?
Hi! Need desperate help with license key for Candidate theme. We are migrating the site to a new hosting platform and the key got reset after migration so we can’t make any changes to the options area. We also can’t seem to find the login info or reset for the Envato account.
Update! I was able to find the key, but it won’t let me activate because it is already active on another domain, but I can’t change the domain until after I migrate the site. Please advise.
Hi there, send me your purchase code via contact form on my profile page please
Submitted a ticket via your page. Thanks!
Deactivated code
Does that mean I can now use that same code later tonight with the new website?
It means that after migration you can activate your code
Thank you!
So. . . I did the migration and the new key worked, but ran into another problem. Some of the graphics could not be replace no matter what I did. There were some remnants of the old url curtisbeulah.com/wordpress that I tried to replace with just curtisbeulah.com and that didn’t yield any results even though I see the url in the bad image link. Is there some other place I need to change the URL globally for the theme? Thanks!
Hi thiere, here is not support area. If you have questions, write me privatelly via contact form on my profile page please
Hello there, my purchased license became deactivated, I cannot access “Candidate theme option” section. The site has now becomes broken because of all the necessary plugins are not accessible for update. Please, provide help wth this as a matter of urgency!!
Hi there, send me your code via form here https://themeforest.net/user/monkeysan
Done
I deactivated code
So, I can go ahead reactivate it without an issue..
sounds great
This isn’t working. I have deleted theme, activated another theme, deleted all the related plugins. Installed latest candidate theme, after entering my license code and click activate, the page just reload without doing anything. Candidate theme option is still nowhere to be found, no plugins to update or install.
Please assist.
replied you via email
Details sent. Thanks
Hello sir, I have installed your theme on my multsite network and has Network Enabled the theme. Then I went to one of my subdomains and activated the theme license.
But now, when I am trying to activate the license on my other subsites that is – I am getting the following error:- Your key has been installed on another domain…..
Both subsites are sub domains within the same domain so i expect the license to work
Can you help resolve this please
Hi mate, contact me via my support area please https://velikorodnov.ticksy.com
i have contacted you. Kindly check please
Hi there, today is weekend and I can reply with delay
Hello I need help importing the church demo I only see the political one.
Hi there, You have to read ReadMeFirst.txt, where I write: install theme from Church folder and after install demo data. If you have difficulties with demo installation, contact me and I will help you to install it
Hello I installed it form the church skin folder it still doesn’t change to the church demo.
Have you installed theme or demo?
I need help to manual approval to activate my license in production. Was active but today is inactive. Can you help me? I can’t open ticket because my support is expired.
Hi there, contact me via contact form on my profile page please
