391 comments found.
Hello, my server tells me that a theme file has detected malware on the website
Signature ID: SMW-INJ-16919-php.bkdr.wshll.headers-4
What to do ?
Hi mate, thanks for notice. Our server was under hacker attack last week and I guess they broke one file. I will make official update today
Good morning, I have version 7 of the template installed, and I have notices of many outdated pages the template for WooCommerce, when are you going to update the template?
Regards and thank you very much.
Hi there, the new update will be available shortly
Do you have this theme support with Elementor ??
Hi there, unfortunately theme is developed for wp bakery
Hello, I want to deactivate my license on development site and activate on production site. I wanted contact you by submit ticket, but my licence expired and I can’t submit. How can I contant you to give you domain name?
Hi there, send me your purchase code via form here https://themeforest.net/user/monkeysan
We downloaded the new version of the theme to set it up on a staging site, as the old version of the theme on the site was not compatible with the latest PHP version. We have published the staging site to live site now, but the purchase code is showing as activated on the staging site, because of which we are not able to use it for the live site. How can we transfer the purchase code from staging to production site?
Hi there, send me your code via contact form on my profile page please
My support has expired so I can’t submit a ticket therefore I post here. My server and Imunify security is reporting injection-type malware in this file of your theme v6.9: candidate/woocommerce/checkout/form-checkout.php. My security tools cleaned the file but I can confirm the code is in said file in your theme download package.
Hi there, can you contact me via contact form on my profile page please
Hi I purchased this today. On trying to install the required plugins, following error appears: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature Unable to proceed further. Please help.
Hi there, contact me via my support area please https://velikorodnov.ticksy.com
I will reply shortly
This is a great desktop theme but the mobile version needs lots of refining. The header is a mess.
Hi there, what should we change?
Hi! Need desperate help with license key for Candidate theme. We are migrating the site to a new hosting platform and the key got reset after migration so we can’t make any changes to the options area. We also can’t seem to find the login info or reset for the Envato account.
Update! I was able to find the key, but it won’t let me activate because it is already active on another domain, but I can’t change the domain until after I migrate the site. Please advise.
Hi there, send me your purchase code via contact form on my profile page please
Submitted a ticket via your page. Thanks!
Does that mean I can now use that same code later tonight with the new website?
It means that after migration you can activate your code
So. . . I did the migration and the new key worked, but ran into another problem. Some of the graphics could not be replace no matter what I did. There were some remnants of the old url curtisbeulah.com/wordpress that I tried to replace with just curtisbeulah.com and that didn’t yield any results even though I see the url in the bad image link. Is there some other place I need to change the URL globally for the theme? Thanks!
Hi thiere, here is not support area. If you have questions, write me privatelly via contact form on my profile page please
Hello there, my purchased license became deactivated, I cannot access “Candidate theme option” section. The site has now becomes broken because of all the necessary plugins are not accessible for update. Please, provide help wth this as a matter of urgency!!
Hi there, send me your code via form here https://themeforest.net/user/monkeysan
I deactivated code
So, I can go ahead reactivate it without an issue..
This isn’t working. I have deleted theme, activated another theme, deleted all the related plugins. Installed latest candidate theme, after entering my license code and click activate, the page just reload without doing anything. Candidate theme option is still nowhere to be found, no plugins to update or install.
replied you via email
Details sent. Thanks
Hello sir, I have installed your theme on my multsite network and has Network Enabled the theme. Then I went to one of my subdomains and activated the theme license.
But now, when I am trying to activate the license on my other subsites that is – I am getting the following error:- Your key has been installed on another domain…..
Both subsites are sub domains within the same domain so i expect the license to work
Can you help resolve this please
Hi mate, contact me via my support area please https://velikorodnov.ticksy.com
i have contacted you. Kindly check please
Hi there, today is weekend and I can reply with delay
Hello I need help importing the church demo I only see the political one.
Hi there, You have to read ReadMeFirst.txt, where I write: install theme from Church folder and after install demo data. If you have difficulties with demo installation, contact me and I will help you to install it
Hello I installed it form the church skin folder it still doesn’t change to the church demo.
Have you installed theme or demo?
I need help to manual approval to activate my license in production. Was active but today is inactive. Can you help me? I can’t open ticket because my support is expired.
Hi there, contact me via contact form on my profile page please
How do I de-register my key to my old domain and update it to my latest key. Is there a website or tool to DE-REGISTER and REREGISTER?
Hi, you have deregister button in Appearance > Candidate or I can deactivate manually via my support area
I’m trying to deactivate the theme license for a test subdomain in order to activate for the principal domain. Can you please advise as to the process for this? Thank you.
Hi there, contact me via form here please https://themeforest.net/user/monkeysan and send me your code
Hi Monkeysan. После обновления периодически после добавления новостей блок Masonry Grid выдает в ajax-запросе “0” вместо разметки постов. И новости не выводятся. Можно ли переключить загрузку Masonry Grid через аякс на обычную в html при загрузке страницы или как быть? Если надо, продлю подписку. Спасибо.
Добрый день. Какая версия у вас стоит?
Candidate 6.5, Bakery 6.4.1. Через дочернюю.
Завтра будет апдейт версии до 6.7, Надо будет обновить тему и плагины. Если будут проблемы, продлевайте поддержку, открывайте тикет с wp-admin и ftp доступом и будем работать по вашей проблеме напрямую. Пока никто не регистрировал такую проблему, как вы описали
Отлично. Попробуем. Спасибо!
Good afternoon, I just updated the Wordpress to 5.6 and the template to 6.6 and the page builder to the latest version and I’m having problems with the template elements in the page builder …
In all elements of the page builder template Something went wrong. Please try again Nothing to save. Every option is set to default value
Please, can you help me ? Thank you so much
Hi there, sure. Contact me via form here please https://themeforest.net/user/monkeysan
Hello Monkeysan, I had to go back to a previous copy of the web, but it is something about visual composer or the template, because I have Wordpress in the latest version, and it is good for me if I update the template and the visual composer, I will try later and if I have problems contact via form.
Thank you a greeting
Hello nice theme for sure, but I test demo and see after opening takes time loading like 2 up to 3 minutes stilling loading, the same when navigate to other page take long time loading, I don’t think is your theme or server !
Hi there, something is wrong with server. Can you see demo now?
Hi Monkeysan. I bought the theme two years ago. Do I need to update it, and if so, how? Great theme.
Привет, если вы переходите на ВП5.5, то конечно вам надо сделать апдейт. Как сделать, читайте тут https://velikorodnov.ticksy.com/article/4335/ Перед апдейты удалите Candidate functionality plugin, а после апдейта тема, вы должны активировать тему Appearance > Candidate. После поставьте опять плагин и обновите остальные плагины
Можно как-то обновиться сначала до 5.4 (меняли файлы темы во время работы над сайтом), а затем на последнюю? Или это неважно.
Это не важно. Я надеюсь, что вы меняли файлы используя чайлд тему
Кое-что в основной отключали. Было бы быстрее, если сравнить с 5.4
Часто над сайтами работают разные люди и было бы удобно иметь возможность свериться с промежуточной версией
Если вы не редактировать пхп файлы, то все будет нормально
Версию 5.4 можно получить или надо продлить подписку?
Я могу дать старую версию, но плагины из нее вы не сможете обновить. Contact me via contact form on my profile page please
Спасибо! На связи.
I just updated to the latest version of Candidate – and the testimonials no longer work. I can’t seem to find the old ones even to use another slider. Any help here?
Hi there, you have to activate theme and install Candidate content types plugin
I did. Is there a place I should look for these?
Appearance-> Candidate. Activate the license. After Appearance-> Install plugins
Thanks! For some reason with the update – the testimonials are all listed out instead of in a scrolling carousel. Is there an easy fix?
Hi, contact me here please https://themeforest.net/user/monkeysan and provide admin access