I can’t access the JellyThemes support forum as every time I enter my purchase code it says:
“Sorry, this key is already in the database. If you think this is a mistake, please contact us to resolve the issue.
You do not have any valid Purchase Codes for this forum, please enter one to create topics and view this forum. You can find your Purchase Code on the downloads page of your Envato Account.”
Can someone advise?
Kindly send a message again via email: email@example.com with:
+ Subject: Need help + username in themeforest
+ Content: Email and Username register in our forum.
We are interested in buying your theme. Is it compatible with Wordpress 4.0 (in your description is an old Wordpress 3.5)?
It’s compatible with WordPress 4.0 (I was tested by myself).
I have a problem with the “works” page.
I created my sections in the page “projects”, I also created some projects with pictures, title, etc.
But in the page I created I don’t know how I can have the same result has it is in the preview theme.
Could you help me with that?
Thank you so much,
Please use our forum to get help: http://www.jellythemes.com/support/
I did but I sent an other question 1 week ago and I didn’t get an answer, it’s the reason why I ask you this here.
Hi, please check your tickets!
I am interested in buying your theme. I would know if it supports WP eCommerce.
Unfortunately, it’s not compatible with WP eCommerce or Woocommerce.
Doeas your Theme have a pricing area?
Unfortunately, it not available.
Is it possible to have images on background?
The background image option not available, but it is possible.
If you have some doubt, please send an email to firstname.lastname@example.org and we will answer your questions, thanks!
Have you got a html version of the flat theme?
Unfortunately, the html version not available.
I’m thinking about buying the theme for a client project but have one question:
We need to add a multi-part gravity form with payments.
What are the styles like for standard pages with this theme? i.e. if I create a new page and insert the gravity form on it and link to it from the homepage,what will it look like?
We not tested our theme with gravity form so we afraid it incompatible with our theme.
Thanks. What about your page templates? Can I create pages? and what do they look like?
1. You can check live demo.
2. Yes, you can create pages.
If you need there are many custom, please check latest WP theme from us: EPIC – Responsive Multi-Purpose Theme
We just bought the Jelly / Candy theme.
When I unzip the root file, there is no other .zip file in it… So I have to zip the main (Candy1.3theme) file by myself. And when I Install it, the theme doesn’t work properly. The layout in not good displayed, the contents are not all displayed and colors too.
Could you tell me more about this big bug?
Thank you in advance
Beautiful theme but can woocommerce be implemented?
We don’t test it with WooCommerce so we are afraid it not work well with WooCommerce.
My client purchased this theme and every time i try to make a child theme the entire site goes blank and i have to delete the themes and start over. Is it even possible?
I would not recommend purchasing this theme.
What you see in the demo is basically all that’s possible with theme. For example, the “Recent Projects” section actually has those computer outlines built-in—you have to choose one of those, instead of just adding the projects you want to be displayed without a “frame.”
And in the section right below the slider that starts with “Hello World,” the text does not flow properly. For example, I wanted to put a few paragraphs of text there, but all the text was aligned in a column that must have been about 400px wide, and, strangely, when I hovered over the text with my mouse, a small scroll bar popped up right next to the text, like it was creating some kind of small frame or something for the text.
I couldn’t get the “Work” section to work properly—when I tried adding one image, it refused to be downsized properly into the preview box, so all you could see was the very top corner.
The shortcodes included are extremely limited and do not allow for any design beyond what you see exactly in the demo. It’s unfortunately because this is a beautiful design, but the lack of flexibility and features just makes it far too limited.
I also had the same problem as the person above me—I tried repeatedly to get a child theme to work and every time I attempted to do so, the theme would go completely blank. At one point I had to reinstall WordPress entirely to get it to function again.
Wish I could get my money back on this theme.
We’re so sorry for the inconvenience while you try work with our theme. We can’t sure it will work properly in your website like you want but we are provide support forum at here: http://www.jellythemes.com/support/.
Try use our forum first before do anything. There are many customers are satisfied with our support.
We’ll sure try do best to help you.
Hi, I DL your theme and i don’t find PSD files… Can you help me ?
Please send an email with your username and template name to email@example.com and we will send the PSD, thanks!
Hi, may i know this theme support multi language? thanks
Hello, I used the Support forum to getting help to my problem, and nobody answered me… It is not very strong. I sent an email, and nobody answered me. I lost 40$ for this theme. I bought an other one. So, can you do something because I will leave negative feedback. Thank you
We’re so sorry for the inconvenience. If you’re still want fixed for your website use our theme. Please create a new topic in our forum and we will working on it to sort your matter as soon as possible.
If for some reason and you don’t want use our theme, please contact Envato directly to refund. We are not permitted to do any sale related activity.
Hello, thanks for this theme ! I’m French, I will try to write my question correctly !
How display the section Contact / Say Hello ?
I created a section “Contact” in the menu, and I configured the panel “Contact Info”. But any text appear.
Please help me… (and sorry if I made mistakes)
We will need some information to I can check, so please use our forum to get help: http://www.jellythemes.com/support/
Helping a friend with this template and the images go off the page in mobile view or don’t show up at all. Is there a fix for this?
Does this them support the latest version of Wordpress v4.5.2? I just tried to upgrade wordpress from v4.2.8 running Candy Flat v1.2 and it broke the site – image content and video not displaying any more
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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