Discussion on Candy - Onepage Flat Responsive WordPress Theme

jellythemes

jellythemes supports this item

Supported

86 comments found.

Beware, if you’re on a deadline and need help, stay away. Took a week for a response on their ticketing system. All I needed was a PSD file that clearly is stated is included. Why wouldn’t you just included it in the zip you get from Themeforest? Why go through this whole having to contact you before you wait a week to send a link to download it. Makes no sense. I will never buy another theme from you guys.

Hi! During the installation of the template, we have this error message:

“The package can not be installed. The style.css sheet is missing from the theme.

Installation failed.”

We are using Wordpress 4.9.6 Can you help us ?

Thank you. Claudio

Hi! We have some troubles installing: - Required plugin; - Sample data.

Can you help us ?

Thank you, ^claudio

Hello,

For this type of questions, please, create a topic at https://jellythemes.ticksy.com/ and one of our staff will be happy to assist.

Also in the ticket could you please elaborate more about your problem? You don’t know what plugins do you need?

Thanks!

Hi. I would like to be refunded because this theme doesn’t work. Thank you.

HI! I would like to be refunded because your template DOES NOT FUNCTION.

Thank you.

Hello,

You’ve managed to install it. If only you could allowed for me to check your wp-admin I’ll be able to help you with the final configuration.

We used your support channel, but you dont’ managed to solve the problem. We tried to install your theme to 3 types of servers but DON’T FUNCTION.

We read the comments of other people that say the same problem. Please, refund me. Thank you.

Hello claudio_vergini,

jellythemes, the author of Candy – Onepage Flat Responsive WordPress Theme, has replied to your review:

You’ve managed to install it. If only you could allowed for me to check your wp-admin I’ll be able to help you with the final configuration, but for some reason your website doesn’t load for us. Are you sure that it’s loading for anybody else except you? Please check your hosting and let’s finished the installation in your ticket: https://jellythemes.ticksy.com/ticket/1591203/

Thank you!

Hi! I am waiting for the refund receive. Thank you.

Hi! I am going to contact my legal officers for having back my money.

Hello, Have you contacted Envato about refund?

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