41 comments found.
Does the theme support nested menus?
Hi Mate,
Of course, All of these functions are available in our theme 
Thanks for your interested in our products.
It really is a very wonderful theme. Hope you will buy Canifa Theme and become a our dear client
We believe you will be satisfied
Kind regards!
I’ve bought the Canifa Theme and the nested menus do not work properly, Ive sent an email to show you.
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
And give us your Themeforest account name.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
Handling Fee for Envato Market order 106597845
PAULI9
16939348
Hi mate,
This isn’t a purchase code.
You can find your purchase code here : https://prnt.sc/vTL1SYll_47a
Kind regards!
Item Purchase Code: ba57eb6f-db89-4c28-9953-050242651e0e
Hi mate,
Please use the ThemeForest account you used to purchase Canifa Theme to contact us.
Then our technical team will assist you in the best way!
Sorry for the inconvenience.
Kind regards!
That person no longer works on this project!
Hi Do u offert tutotrials for the them optimization. as anything i try to change it gives me code error
Hi mate,
Please send your support request with some images, demo link via: engotheme@gmail.com
We will check it for you!
Kind regards!
Looking to purchase hours for maintenance on shopify theme. Can you get in touch with me asap regarding moving forward??
cadeller@rebeltrail.comHi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you!
Kind regards!
We have noticed several issues with the theme since launch that we need help with. How can I be intouch with you to go through these changes?
We will be willing to change our star rating if you can correct the bugs we have experienced.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
How do I import the demo content on this?
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
And give us your Themeforest account name.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
Can we edit the collections displayed on the sidebar? Client has a lot of collections and theres just too many displayed. We want to limit or pick the most popular so its neater?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
The wishlist function doesn’t work in this theme. Is there any updates for this?
Hi mate,
Shopify has updated and the wishlist function is not stable. You can use any Wishlist app you want: https://apps.shopify.com/search?q=wishlistOr we can remove the wishlist for you!
Kind regards!
how do I get in contact for tech support? I already reached out once and no reply still.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
I did email that email address 3 days ago. no reply.
I keep getting this error since we installed the theme. we ignored it because we couldn’t figure out what it was.
It looks like there is an error in your theme.
Try assets/style.scss.liquid in the template editor to fix the error below: Invalid CSS after ”... background:”: expected expression (e.g. 1px, bold), was “&.labelnew{” at 5
can you help us.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
I did email that email address 3 days ago. no reply.
I just purchased this theme because we got it originally from envato elements. great theme. but we ran into technical problems. now we need tech support.
we installed a 3rd party plugin then deleted the plugin. once we deleted it then we noticed the home page banner stopped working as it did upon first install of your theme. now we can figure out how to fix it.
the website is www.zemiraisrael.com you can see the issue on the home page.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
I did email that email address 3 days ago. no reply.
We are trying to install this theme on shopify but its generating errors. zip does not contain a valid theme: missing template “layout/theme.liquid”, missing template “templates/index.liquid”, missing template “templates/collection.liquid”, missing template “templates/product.liquid”, missing template “templates/page.liquid”, missing template “templates/cart.liquid”, and missing template “templates/blog.liquid”
well I feel stoooooopid. I corrected the problem lol
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Error adding a banner image: It looks like there is an error in your theme.
Try assets/style.scss.liquid in the template editor to fix the error below:
Invalid CSS after ”... background: ”: expected expression (e.g. 1px, bold), was ”;” at 6
derp.. I figured it out – nevermind. Thanks
Hi mate,
Congratulation! Enjoy it!
Kind regards!
Hi! so I cannot find my favicon in my theme on Shopify to change it. Also my interactive banner disappeared on me. Please help as I am trying to launch the website tomorrow. Also, the “search” box doesn’t search at all when I put a keyword in.
Hi mate,
Please provide us with a purchase code before we discuss details of the issues that you need we support.
We need to verify that you have purchased a license to use our theme!
We apologize for this inconvenience!
Kind regards!
is that something that i send in a private message? should my purchase code be made public on here?
Also, there certain vendor/brand names on my site that i do not want to have appear public but some i do. for example when i’m in certain product pages it will reveal my vendor names. Some of them i do not want revealed. How do i hide their names?
I just sent an email to engotheme@gmail.com
I want to import data canifa-home1 into wordpress. But I don’t know what to do? I saw the instructions in Folder Guides. But still can’t do it.
Please help
Hi mate,
You may be mistaken.
Our theme is only for Shopify platform. You can’t use it for WordPress platforms.
Kind regards!
I have one one more issue:
When viewing a collection, I see that the products do not line up in uniform rows and columns if the name of the item is long or short. Can you update the site so that the products line up with no gaps please?
Here is a image to illustrate:
https://pasteboard.co/ImUD5uv.png
Many thanks as always.
Hi mate,
Please update your product images with the same size (Ex: 600×600px). It will display beautifully!
If not, please send your requirements with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Thanks I’ll try that.
Hi i have come across 4 issues – can you help, please?
1. Product hover over links are blank :https://pasteboard.co/ImaxSOh.png
2. Product colours are not matching product when selected:
https://pasteboard.co/ImawPvk.png
https://pasteboard.co/Imaxoof.png
3. Price filter is not working
4. Size filter is not working
I’ve sent access via email
Hi mate,
Filter function works by tag in each product. Please update the tags you want for each product.
Kind regards!
Hello, thanks and what about:
1. Product hover over links are blank ? :
To be clear the issue here is that when viewing the list of products, the quick links like wishlist and quick view have no labels – they are blank
and 2. Product colours are not matching product when selected ?:
https://pasteboard.co/ImawPvk.png
https://pasteboard.co/Imaxoof.png
In this one the correct colours of the item is not showing up on the product and when you select a colour the product image is not updated.
Can you fix please? These are very important for us.
Hi mate,
We responded quickly to you via email. Please check your email!
Kind regards!
Thanks for the quick solution
Hi I just bought the theme and I’m also getting the error “try undoing the change or assets/style.scss.liquid in the template editor to fix the error below:
Invalid CSS after ”... background: ”: expected expression (e.g. 1px, bold), was ”;” at 6”
I’m using Home 4 – can you please help?
I’ve emailed you the details with image and sent you an invite to the site.
Hi mate,
We have updated it and responded to you quickly via email!
- Please check your email!
Kind regards!
Yes i see that it’s fixed, Many thanks!
theme not uploading on my shopify portal
I want the resolution on urgent basis kindly help
Hi Mate,
Can you send to us some images and note clearly about your problem?
Kind regards!
thanks for resolution I have uploaded the theme successfully
For some reason when I upload this theme to my Shopify it comes up with an error. and some things are not shown correctly and i haven’t even started playing with the theme
Hi Mate,
Thanks for using our theme!
Can you send to us some images and note clearly about your problem?
Kind regards!
Hi there,
I’m interested in buying this them, but looking at the comments it sounds like there’s an error. Has this been fixed?
Many thanks
Hi mate,
Thank you for your interest in our theme
Regarding your question,
It was fixed quickly.
However, most of the question is how to use Header Style, Sections….
It really is a very wonderful theme. Hope you will buy Canifa Theme and become a our dear client
We believe you will be satisfied
Kind regards!
