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477 comments found.

Jeremb5

Jeremb5 Purchased

How to translate menu item & categorie (menu) ? It’s not explained in your documentation. Thanks

Hi,

Thank you for purchasing.

To translate menu & category posts. You have to use multi languages plugin. We recommend WPML plugin.

My contact form stopped working. When one filled it in it loads and shows a white page with a simple -1 on it. Nothing been changed – just support expired ….is it guys normal how you work to get people to buy more support years?

to do that i need to purchase support again. so it seems you guys did this on purpose! i didnt change a thing! nothing! all was working perfectly, and a week after the support got expired, the contact form mysteriously stopped working. great!

www.dasonny.com – one can’t use the contact form anymore for god knows why reasons. great way of doing business.

Hi,

Please make sure you add required field “Name” in Theme Setting > Contact.

Is the Grand Restaurant updated? If yes, how can i update my theme? http://rolled.nl/

Hi,

I think you posted on wrong theme. This is Capella theme :)

Hello I would know how the short code for 2 column gallery when I use it on the page. This short code [tg_thumb_gallery gallery_id=”3094”] just shows one column.

Hi,

Thank you for purchasing.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

67media

67media Purchased

Hi,

I purchased the theme, i am trying to import the slider and it give me error ‘Error: slider_export.txt does not exist!’

kindly help with this.., we had to do all the menu settings and footer settings etc, you demo import is not proper. :(

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, how to translate calendar in reservation plugin ? I could translate words and sentences like questions, “person”, “time”, “date”, etc… But I don’t find how to translate months which appear when you want to choose a date? Thanks!

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Is it possible to categorize multiple types of menus on the homepage and other pages? Like have one menu for lunch, another menu for breakfast, etc.

Hi,

Thank you for interesting.

Yes you can categorize menus into menu categories for that :)

Hello, I am using the shortcodes for animated counter, and I want to know if is there any way to restart the counter when it have finished?, because my animated content is on the bottom of an scrollable page, and when the user scroll down to see it, the counter its already over.

Or maybe a js method to restart the counter when the user hover on the div?

Best regards

Hi,

Thank you for interesting.

Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.

Ok. If the theme doesn´t support that, maybe I could do it myself. I need to know if that animation is made by js or how? If it is js maybe throw jQuery it could be done easily.

Could you help me on that? Its a js plugin or a css trick?

Hi,

It’s done automatically by jQuery plugin we are using. File is located in /wp-content/themes/capella/js/odometer.min.js

Hello, before buying the theme, i would like to know if is possible to set the theme as one page site with smooth parallax effect and the possibility to smoothly slide section from menu

Hi,

Thank you for interesting.

Yes you can have one page site :)

Hi, Great Theme.

I would like to know the shortcode of event page. I installed the demo version but the event list doesn’t work.

http://www.macondobologna.it/event-3-columns/

can you help me please?

Hi,

Thank you for purchasing.

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

Hi, do you plan to publish an update for this theme? Can you guarantee that you’ll support this theme for at least 3 more years?

Hi,

Thank you for interesting.

We will always make sure it support the latest version of WordPress and future versions of it. The reason we don’t have update because it’s still working fine with the latest version of WordPress :)

Hello Dears, does this theme support RTL?

Hi,

Thank you for interesting.

Yes you can use this plugin for RTL support https://wordpress.org/plugins/wp-rtl/

pmj

pmj Purchased

I have 10 pending support tickets. It has been unanswered since weekend. Please check, help!

Hi,

Sorry for the delay during Easter weekend. Our support staff will reply your tickets soon. Thank you for your patience.

spand10

spand10 Purchased

Hi when updated the theme to v150 then the youtube shortcode not working? Any help

Hi,

Thank you for purchasing.

Could you please provide URL of page which has issue and provide sample of shortcode you entered please.

spand10

spand10 Purchased

www.klimataria.gr is the website with v149. The sortcode is [tg_youtube video_id=”SdVIHH7026Q” width=”150” height=”124”] and is working. When I update the theme to v150 stop working. Thanks

Hi,

I checked your site and I can see all 4 Youtube videos so it seems to be fixed already?

spand10

spand10 Purchased

Hi, the website is with theme V149. When I upgrade the theme to v150, then the videos not appeared. Do you want to upgrade to latest version to see what ia happened?

spand10

spand10 Purchased

Hi again, I update the theme to v150. Please check to NOT see the youtube

Could you please open /wp-content/themes/capella/lib/shortcode.lib.php at line 1376 change to.
$return_html = '<div class="video-container"><iframe title="YouTube video player" width="'.$width.'" height="'.$height.'" src="https://www.youtube.com/embed/'.$video_id.'?theme=dark&rel=0&wmode=transparent" frameborder="0" allowfullscreen></iframe></div>';
spand10

spand10 Purchased

Hi, thanks for the solution. I think you will predict similar issues in the future. (http or https)

Hello, I would like to know how to remove the Capella logo and replace it with mine? Can you help me please?

Hi,

Thank you for purchasing.

You can upload your logo image via Theme Setting > General > Logo.

Hello, I would like to know how to customize the top of my page with a custom header background. ... as can be seen on the theme demonstration page. I would like to have a picture in full screen with my logo and my menu behind…

Hi,

Yes please make sure you also install and activate Revolution Slider plugin.

Hi, I’m sorry but I can’t make a page. Content builder doesn’t work. I check “Enable Content Builder” option. I add each modules I want and I order them. I finish ordering, in clicking “Update” button but nothing happen. The page does not register and I have to start all over again.

Hi,

Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.

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