49 comments found.
After 1 year of use i can no longer access the “theme options” menu of the apus framework. i have updated it to the latest version and tried deactivating all plugins.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
And you should install the plugin “Apus Framework”
Best regards!
i have to buy again??
Hello,
You can renew support package to get support
I’ve been trying to install the demo all morning and it keeps loading nonstop, can you help me with this please, I’ve deleted wordpress about 4 times already trying to install it and the demo import doesn’t work
Hello,
Please send us a support ticket here: http://support.apusthemes.com/open.php
Supporter will check and help you
Hi, I have seen the last update is October 2021. Will you update this theme soon?
Hello,
The theme is working fine.
Please let me know more details about your problems ?
No problem founded, I’m asking because I have an e-commerce using this theme and I wanted to make sure that you will update this teme regularly in the future.
I’m experiencing the same that the “LeftoversProductions” user is living with the logo issue.
Hello,
Please send us a support ticket here: http://support.apusthemes.com/
I already sent the ticket ! I place another code purchase because I download this theme throught envato elements
Hi there !!
I’d like to know how to change the logo for desktop? I aquired this theme from envato market.
thanks
Hello,
You need go to Admin Panel > Headers Builder to edit header with Elementor to change
The problem is that theres not option to change the header default into the header builder with Elementor. It’s strange that the header appears on the mobile version and not on the web version. What can I do. ?
Heres the evidence: https://ibb.co/PgzNMG4
or Do i have to ger Elementor in PRO ?
I already purchase Elementor PRo to edit headers and footers, and even with that id doesnt allow me to edit them
please send us a support ticket here: http://support.apusthemes.com/
Olá, tudo bom? Encaminhei um ticket porém não recebo e-mail e nenhum link para acompanhá-lo. Estou com problemas em meu site, não consigo importar o demo do tema de vocês, fica carregando por horas e não finaliza, pode me ajudar por gentileza?
Hello,
Please send us a support ticket here: http://support.apusthemes.com/
I just come here right after testing this theme via envato elements for few hours, and see that it got many UI bugs after importing (compare to the your theme demo), somehow the content is older too (same as the one is used at demoapus-wp.com), and I think maybe I need to buy it for the true theme. But before that, I want to ask something to ensure:
1. Will this be up-to-date like the real demo? I just want to start to customize it after importing everything, not to fix minor bugs. 2. The document of elements version is old, will this one have an updated version?
Hello, I just registered to your Helpdesk but I haven’t received any email in order to confirm my account. I have done it with 2 different email accounts but I haven’t received anything. I have some serious issues I can’t work with.
Hello ibaritakis,
Could you please send us a email address ?
I will check and give you solution
It’s ibaritakis-at-gmail-dot-com
Hello,
Could you send us a support request here: https://themeforest.net/user/apustheme ?
My ticket system has problem now
Best Regards!
Is it possible to show subcategories drop down in shop sidebar?
Hello idezmax,
Please send us a support ticket here: http://support.apusthemes.com/
Demo importer is not working. There is no Apus Theme Demo Importer in the tools section after I install all the required plugins
Hello zaidwaseem10,
You need install theme + plugins, after that go to Admin Panel > Appearance > Import Demo Data to import
Best Regards!
Okay, some other concerns are: 1. Increasing the product quantity in checkout does not increase the price 2. Editing the footer and header does not show the updated footer/header when I apply it on the live website
Hello zaidwaseem10,
Please send us a support ticket here: http://support.apusthemes.com/
Supporter will check and help you
Best Regards!
The header and footer are not shown on the theme.How Could I show them please
The Header is not shown, however the footer is not
It’s strange that the header appears on the mobile version and not on the web version!
Hello MENASocialite,
Please send us a support ticket here: http://support.apusthemes.com/
Supporter will check and help you
I wanted to register to receive the support but it asks me to verify the email and no email arrives (I have tried it with different emails)
Hello ptgK,
Yes, you need verify to login
Best Regards!
I think my translation (google) has not been understood. I have already given the data twice with two emails; - Then she asks me to verify a message from my email account. - The message never comes - I can’t login because I can’t verify the account
Hello ptgK,
Could you send me your email address ?
I will resend verify email
Best Regards!
This is new, because here I expose it and I want privacy: info@unitaurio.com
Request Timeout This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’. ......
Hello,
I see you have not create account with email: info@unitaurio.com
Please create account with info@unitaurio.com
Hi i see you have an option to show colour variants on product when hover over it is there also an option to show size variants on product when hover over the image ?
its about the ” Capie ” theme
Hello Noumank1,
Yes, the theme is supported that options.
Best Regards!
Hi, about change logo i try what your suggest at comment but still not work, im stuck. No option to edit for change logo?
“You need go to Admin Panel > Header builder to edit header with Elementor to change”
Hello HalimBrothers,
Could you please send me a support ticket here: http://support.apusthemes.com/ ?
Best Regards!
Hello,
I got your template through elements envanto and I know you don’t support the theme, but i am getting a huge CPU consume and error logs due this error
2020/05/14 13:54:08 [error] 16525#16525: *373252 FastCGI sent in stderr: “PHP message: PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in /public_html/wp-includes/taxonomy.php on line 3416” while reading response header from upstream, client: 74.71.10.127, server: websitename.com, request: “GET /wp-admin/admin-ajax.php?action=capie_autocomplete_search&security=cb10d6d789 HTTP/1.1”, upstream: “fastcgi://unix:/run/php/websitename.sock:”, host: “www.websitename.com”, referrer: “https://www.websitename.com/”
If is there a chance that you could help me I will appreciate.
Thanks!
Hello derematazo,
We don’t support for user download from Envato Elements.
You should contact to your server administrator to increase Memory Limit
Best Regards!
Hello,
We have 512M how much is required?
Thanks!
Hello,
Please contact to your server administrator
Best Regards!
Hello,
We did!!!! as i said we have 512M and he recommend that is enough for the script. So you are the developer of this theme I don’t think is hard for you just to tell us how much Memory your theme requiere to run wihout that error.
Do you think we are asking too much?
Thansk!
how to view filter price on category page ? because i put in the widget but not show in page caegpory product.
Hello amindn,
Please send a support ticket here: http://support.apusthemes.com/
why you give me free elementor ? not premium elementor ?
Hello amindn,
If you want to use Pro version of Elementor, you have to buy it. We can not buy it for you.
Best Regards!
halo, where can i change logo in your themes. because i dont see there
Hello amindn,
You need go to Admin Panel > Headers builder to edit header with Elementor to change logo
can you share capture that ? because i dont see option for change logo. 
Hello amindn,
Please send me a ticket support here: http://support.apusthemes.com/
Hi! We are interested on buying your template, but first we need to confirm we can integrate it easily to a framework, like Sage/Roots (sass, gulp, npm, ...), without going into a mess of files, and continue developing our custom needs.
Is there the possibility to view the hierarchy of files before buying? 1 css/js per template, 1 minified css/js, ...
Or have you work with a framework which we can integrate easily?
Thanks!!
Hello,
The theme is using SASS to build CSS
When i visit the demo, the header of the page isn’t displayed correctly… the hamburger menu falls from the row…
Hello jordydejager,
Which home page that you see error ?
Please shot some images for it ?
See the screenshot https://ibb.co/6vZKSjg
Hello jordydejager,
Ok, i will check it soon
Any news?
