445 comments found.
Hello, I have set up all my content. It looks good on desktop but the order of the section goes wrong on mobile devices. The theme that I am working on is Capri – Peach. Could you please help me on the problem? The website is https://merriglow.com/temp All the best.
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello! After upgrading the theme and the core plugin, now suddenly the menu colors are set to black background… in the select options panels all is set to white. Would you please help me on this? The website is https://europeanstudentcard.eu/ All the best.
Hello,
Thank you for reaching us!
Try navigating to Select Options > General and saving options again to generate a new dynamic.css.
If you have additional questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hello, thanks for the quick reply. I already tried but doesn’t work. I also tried to submit a ticket through the help center but at the end it requires support extension… this is truly a little check on an update. Can you give me support please? Will also try to send an email to you. Best
Hello,
We would kindly ask you to send us a mail providing your purchase code in it and your website URL. Our team will take a closer look.
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Hello, I sent an email yesterday so I just replied with the purchase code. Thank you!
Hello,
Alright, thanks for letting us know. Please understand that usual time on our Help Center is 24 hours, and you’ll get answer in timely manner.
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I just updated your theme, however nothing changed. It still says Version 3.3, the Select Core plugin didn’t upgrade, it’s still at 2.1.1 Any idea what’s going on?
Hello there,
Thank you for reaching us!
Latest theme version is 3.4 (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After the update all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Will there be an update to this theme and built in plug-ins?
Hi there,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please send us a mail and include your purchase code and one of our support agents will provide you with the latest versions.
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I’ve used this theme for a while successfully, but after updating WordPress, I can’t get Visual Composer to work anymore. It just says I need to “activate my copy of Visual Composer” and when I click on that it asks for a login and password for WPBakery…. which I never signed up for.
Hi there,
You don’t need to activate the bundled plugins: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002309457-Activating-Licenses-For-Bundled-PluginsIf your plugins stopped working for some reason, feel free to send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will investigate.
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Hi, the required theme-plugin wpbakery is a security-issue right now. When does the next theme update come?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version of WPBakery.
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Hi, the required theme-plugin wpbakery is a security-issue right now. When does the next theme update come?
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out.
Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version of WPBakery.
Support
Select Portfolio part of
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Hi there, any chance that this theme will finally be updated to be compatible with the latest WooCommerce templates?? It’s been showing as out of date for a few months now… Thanks!
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and do note that our team is working on updating all our themes so it will for sure be released soon.
Thank you for your patience.
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I have a old site built with Capri installed but want to do a new theme. If I update my PHP to the latest Capri breaks. Advise?
Hi there,
Could you please provide us with your website URL so we can check.
Thanks.
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uxvince.com Its saying the WPBakery Visual Composer needs to be updated but I dont have a licence?
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
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Have you stopped supporting this theme or what? No updates since 2019, should I be worried, I think yes
Hi there,
Thanks for writing in! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Select Portfolio part of
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Hi, I went to add more products in wordpress and woocommerce and the 6 rows is all I can see. I have 23 products but they don’t show up on the page, the page isn’t creating a second page, and I can’t add more than 6 rows. Wordpress says it is a theme preset. Can you help me with this?
Hi there,
Please check Select Option > Woocommerce> Product List has set a specific amount on products to be shown per page and simply edit it to suit your needs.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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would like to order or portfolio as randon
Hi there,
You can check our documentation here as well as you do have an option to set the order in Portfolio list shortcode.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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I want to know if this theme is actively updated to get compatible with woocommerce 4.0 and visual composer 6.1.0?
Hi there,
At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Thank you.
Hi there,
Glad we could help!
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi! I’ve bought these theme a while back. Now there is a big WooCommerce update (version 4.0). Is Capri ready for this update? Or are you still working on an update. If so, could you let me know when you expect to release that new version?
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, but you will for sure be notified once it is out. As well as you should know that we are working really hard on this for all our themes. Also we do always check if our themes are compatible with the latest version of WordPress and with the plugins it comes with and there is really no issue with that for sure.
Thank you for your patience.
Support
Select Portfolio part of
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Wauw, thanks for the quick reply . So I can update Woocommerce safely to 4.0?
Hi there,
You can, however you will get a notice that you do have some outdated files https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002243857-What-To-Do-If-You-Get-The-Outdated-Files-WooCommerce-Message But you should know that it will not refer to the themes performance as well as it will be replaced once the theme update is out.
Thanks.
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Can we update to WooCommerce 3.9.1 safely, and will there be an update for WP Bakery soon? Currently its up to 6.1 and theme is at 6.0.5… thanks we love your theme!!!
Hi,
Thank you for reaching us
We will include the latest version of WPBakery in our next theme update, and yes, the current version is 6.0.5 and the theme is working fine with it.
In case that you want the new version, please send us an email at helpcenter@qodeinteractive.com, include your purchase code and ask our agents for the new version of the WPBakery plugin.
Regarding the WooCommerce, last compatible version is 3.7.0, but we tested the latest version with Capri theme and everything seems fine, so feel free to update it.
Let us know if you have more questions
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My title and cart icon are off the screen on mobile after last update. Please advice.
Only part of the title shows up: thebrooklyngallery.com
Hi there,
I can’t seem to see the cart icon on your mobile screen, so I assume you have changed this.
As for the title, you can try to add this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1000px){
h1 {
font-size: 60px;
line-height: 75px;
}
}Which will reduce the size of your title area on smaller devices? If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
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I can’t see the cart icon on the mobile screen … that is also what I would like to fix. Thank you so much for the code for the title.
And I understand you would like a support ticket but I really don’t want to pay $50 for an issue that just popped up. I haven’t had this problem before.
Hi there,
Please try to add this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 768px){
.shopping_cart_outer {
display: block;
}
.header_bottom_right_widget_holder {
display: inline-block;
}
}
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Thank you!!!
Hi there,
Glad we could help!
Support
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Hi there, I’ve just updated the select core theme for this one and now images aren’t showing on the website? They are there in the media files, I have checked the htacccess etc. (and the other usual go-to’s) but still nothing is working. The images are still displaying on the maintenance mode landing page I created and the footer, but nowhere else on the site, such as sliders etc.
Any help would be greatly appreciated.
Thanks! Jessica
Hello there Jessica,
Please, send us here your website link so we could check this closer.
Support
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I have logged a ticket through your support system.
Could you please also let me know how I can view my previous support tickets and answers in your older support system? I had some custom CSS codes that I needed again but have lost the notes I made on my computer after my HD was wiped a month ago. I’m not sure I have the emails that related to the answers.
Thanks!
Hi there, can you please respond to my ticket #5236? It’s been two days and I have a website that isn’t displaying any images. Thanks
Hi there,
We can see that your ticket has been answered so please take a look. Thanks.
Support
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Hi There, I’m using this theme again for a rebrand of one of my sites, but I am having huge issues importing the demo content (for 3 days now) where it hangs on 60% and doesn’t move. Everything in the PHP options is set to the highest, with 300 seconds for server time out, I’ve spoken to my hosting and increased the CPU memory which is no longer maxing out. What is going wrong? I’ve tried just installing the widgets and it’s still doing the same thing! Any help is greatly appreciated.
Hello,
Thank you for using our theme!
Please make sure that you are following the steps from this article.
If that does not help please refer to one of our other articles on this subject.
If none of these help please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
Support
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Thank you, it did not work in the end and I just imported the options, everything else I set up manually (which was fine)
Is there a way that I can make the background of the top menu/header an image rather than a colour?
Thanks!
We are happy to hear that everything is working properly now.
There is no option within the theme to place an image within the header, however you could set it using simple custom CSS or by setting a page title area and using simple CSS to make it sticky.
If you need assistance in doing this please submit a ticket to our support forum, include your website URL along with wp-admin access and one of our support agents will surely be able to assist you with this matter.
Thank you in advance!
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Hello there, I followed the instructions to setup a sidebar on the woocommerce shop page.
https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002245937-How-To-Set-Up-The-WooCommerce-Shop-Category-Sidebar-On-Your-Sitewhile it works on the shop page itself it doesn’t work on the category pages. the category page does not inherit the sidebar setting from the shop page
How do i setup a sidebar on the woocommerce category pages.
thanks & greetings kca
Hello,
Thank you for using our theme!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
If you experience any issues with submitting a ticket to our support forum, please send an email to helpcenter@qodeinteractive.com in order for our support staff to be able to help you further. Also, make sure to include your purchase code in the email.
Thank you in advance!
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Having a strange issue with the menu order not saving. Certain items default to these certain positions no matter how I drag them around. Disabled all plugins down to the core ones even some of those are disabled but still have the issue. Any idea?
Hi there,
Thank you for reaching us.
Please reach us at support@select-themes.com with your site url, your wp admin credentials, your purchase code and a screenshot of this thread so we can investigate on this further.
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