1268 comments found.
Hi, I updated the theme to version 1.6.0 and it tells me that the woocommerce template is still old, is this ok?
Greetings
Dear Customer,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading following link https://helpdesk.webtemplatemasters.com/submit-a-ticket/, and our support guys would be glad to assist you with all your inquiries.
Regards, Alex
Good morning, I don’t need assistance, I’m just informing you so that you can resolve in the next update.
(cardealer/woocommerce/cart/mini-cart.php versione 5.2.0 è obsoleta. La versione attuale è 7.9.0,) https://postimg.cc/Y4CrJL2xRegards, Leonardo
Okay, thank you anyway!
Hi there! Can our users pay for the featured plans with Stripe? Do you intend to activate payment method payment mercado pago in Brazil?
Hello, yes, we have added the payment opportunity with Stripe recently. And no, we have no plans to add other payment processors in observed future. Thanks! Alex
Thank you! I want to renew support, but I have a question first, I migrate the whole website from a host to another, and now there is some issues with the website on the new host, one of the problems is a 403 forbiden error when click to finish purchase of featured Plan when click to pay with stripe button, we have some problems with register also, sometimes the e-mail confirmation don’t go to email of customer, is that possible to analize the website to identify problems and solve it, including on Renew support? Or I have to specify and list all the issues? Thank you
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Do I need to pay renew support for this service?
in order to get further support, yes, please make sure you have active support.
dear seller, I need a demo admin dashboard before buying
Hello there,
Thanks for your interest in one of our themes. Please note, there is no option providing admin dashboard access before theme purchase. Instead we’d recommend buying a theme and trying it on your own. We have 3 days money back guarantee, so once you decide it won’t fit your needs during money back guarantee period, we’ll refund your payment in full.
Regards, Alex
Dear Alex, thanks for answer, but for me 3 days so not enough, please, if possible, 5 or 7 days, because internet connection in our region not stabile. Thanks
I think we could agree on further actions if something goes unexpectedly. 
Thanks for understanding
Hello
how can you add other things in Advanced Search such as “Leasing car” or other things that also lack a search box so you can write which car you would like to see and I thought you should look at a website called www.bilbasen.dk and see if you can make your page almost like it
Regards Bo
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Hello is it possible to add in the field Bus, van or truck in the category so that it is not only cars that can be sold
Hello there,
there is no option in theme options to add vehicle type field, but in your case the easiest way would be just edit the current one that already exists (i.e. condition or another one).
Regards,
Alex
Hi do you have any idea, i trying to upload images to car gallery, and the process stopping on finish.
I use newest plugin version, php 8.1 and wordpress 6.1.
All server requirements are ok. Where to look for the cause?
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Hello. I planning order this theme but when i go to sell my car section i see there all only images. Also in some of pages i get images except theme. What it mean? is it just design in image extention?
Hello there,
Thanks for your interest. Since we don’t allow the visitors to register on our demo and we wanted to show up what theme buyer can expect on such pages, we created some with screenshots
Regards, Alex
How i understand after purchasing i will get theme with sell car, register for customers and etc not only screenshots. right?
By reading theme description and checking the demo. At last, you are free to request a refund within 3 days after purchasing if you aren’t satisfied.
Ok i get it. Thank you
Hi, having some free time today I updated the theme, it’s still version 1.5.8 and there are always errors on the translations. Greetings and best wishes Leonardo
your right, in our last release we forgot updating the release number, although it contains all the updates stated in release notes.
Ok, but many things can’t be translated except manually, example: View Details in listing page, New question about your vehicle ” in contact form, etc. Thanks and best wishes
That’s not true. All the string can be translated. Please contact our support team in order to get help on that.
Where is the documentation of this theme? I only have this https://helpdesk.webtemplatemasters.com/documentations/ and I don’t find any information about search filters or something related with the theme.
I also find this but I only see a forum with 12 questions: https://helpdesk.webtemplatemasters.com/knowledgebase-category/cardealer-wordpress-theme/
Hello there,
We just noticed, you are currently not one of our customers yet. In order to get our assistance you’d have to become a customer of us (i.e. purchase the theme). The documentation is available inside the theme bundle.
Please be advised we provide support to customers with a valid support period via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
As you can understand, I need to see the documentation to know if the theme meets my requirements and then buy the theme.
here is an online version for your reference: https://cardealer.webtemplatemasters.com/help/
The preview is showing error “Error establishing a database connection”
hello and thank you for your notice. The server issue is fixed and the demo is now available again. Regards, Alex
Hi Theme Makers!
I have tried to translate the text fields of the quick search widget and I can’t find the file to be able to translate it, then I have tried with 4 plugins, crazy translate. Qtranslate, weglot, genesis simple sidebar and I can’t get it 
I do not need the web page to be multi-language, simply translate it into Spanish, if they tell me what file it contains in those fields I can translate them with dreamweaver
Thank you very much
Hello there,
Thanks for reaching out. We usually suggest using Loco Translate plugin for simple site translation and WPML for multi-language translation purposes.
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
I am planning to purchase the theme. But need some clarification.
Recent cars in home page shows Cars list with details shown like this.
Location: Germany / Berlin / Gosen Engine: 6.5 L LP, Petrol Kilometer: 30000 km Condition: used
Is it possible to change Location to VIN number? How it can be done
Hello there,
Thanks for your interest. That requires minor template editing. Once purchased, please contact our support team, we’ll provide with instructions on that.
Regards, Alex
Is there a plugin i can use to import cars from my previous website to the theme?
there are some plugins, that could be adapted to your need, But you can check in wordpress.com website.
i tried wp all import with no sucess
cars had no images, were not appearing on the listings. have you tested this and had success? if so tell me what plugin u used?
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Done. Please tell me what plugin i should use because the one i thought would work didnt
Hello my request wasnt answered yet
Please provide with the ticket ID since I can’t find it in our system.
i didnt get one. requested again its 6957
thanks, already replied
Please note what i need is for you to tell me the name of a plugin that is compatible with this theme so i can use to import cars (.csv or xlsx) i had on my other website. I have tried wp all import and it didnt work
there is no specific plugin for that purpose in our suggest list
It looks like your support period has expired and we would recommend you extending it in order to get further assistance from our support team.
Hello. Please, I want to delete all domain names that are linked to my license in your database because these domain names no longer exist. Thanks
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Hi, how can I install locations from Brazil or reactivate it? all Locations disappeared on my website ( https://seucarro.net )
thank you
already solved the issue thanks again
Cant use various instant indexing plugins from Bing and Google. Theme or WP generates “false” car url e.g. https://luxurycarsforsaleusa.com/car/2022-bmw-m4-competition-xdrive-coupe-for-sale/, then finally generates “real” car url, e.g. https://luxurycarsforsaleusa.com/car/bmw-m4-competition-2022/ All plugins (official and unofficial) automatically catches “false” url and send it to search system. I think it is not only my problem.
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Have you noticed that the main menu of classic demo is not centered?
Hello there,
Please be advised we provide support via tickets on our Helpdesk platform, so please submit your ticket there by heading this link, and our support guys would be glad to assist you with all your inquiries.
Regards,
ThemeMakers team
Hello, we do not have paypal in our country. We need any payment system other than Paypal. Will there be an update on this?
Hello, thanks for the question. Yes, we’ve got such a task in our todo list. We plan to add Stripe in one of further releases.
Hi, in the next update, a button to duplicate the ad would be handy. Greetings
hello, there should already be many plugins available for posts/pages duplication. We’d recommend trying them.
Hello, is there a timeline available for PHP 8 support and migration to the WP 5.9 Widgets please? Running PHP 7.4 (going EOL) and using the Classic Widget plug-in as a workaround for now.
Hello, a next release will most likely contain that mentioned support.
Hello, when is the update coming please? WordPress 6.0 is now released.
Hello there,
the current theme version should be compatible with WP 6.0. Just do not forget to backup your website before proceeding. A new theme release is coming within next few weeks.
Regards,
Alex
