110 comments found.
Hello,
I would like to remove the Slug from ”/Services” and make that Slug available for another created page.
What should I do?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I’d like the user to be able to log in to keep track of the status of their car’s repair, is that possible?
Hallo,
We appreciate your message!
Although your suggestion for future development is intriguing, at the moment, this feature is not part of our offering. To add it, you would need to use an additional plugin. Don’t hesitate to reach out to our Customization studio at https://themerex.net/support/ (choose the “Get a free quote” category). They would be delighted to explore potential solutions for you.
Best regards.
Hello,
Can the theme be multilingual with Polylang?
Also, can WooCommerce be deactivated and work based on offering services?
Thank you.
Hello,
We appreciate your interest in our theme!
The template fully supports the WPML plugin, allowing you to create a multi-language website effortlessly. You’re welcome to use it to your advantage.
Additionally, some of our customers have successfully integrated the Polylang plugin with our themes. You can watch an example of this integration at https://www.youtube.com/watch?v=yFDhYV54ZrE&t=44s If you require any further customization or development work to ensure complete theme compatibility, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/
Absolutely! Feel free to deactivate the WooCommerce plugin.
Regards.
I’m trying to submit a support ticket. I copy/pasted the purchase code from here (purchased on October 7, 2023) but I am getting an error message of “403: Item is not found on the validation server!” and I’m not sure what to do now. Can you please help?
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hello! I’m interested in this theme. Before buying a have a few questions, please.
Related to the selector for make/model/year: 1) Where is stored this information? How can I create/update it?
2) In my current web app, I use similar selector to filter all products in the store. When a user selects a make/model/year, I add a query param like this: “shop/?modelyear=2007-2009-shelby-gt500”. Is it possible to support something like this?
3) In the product page, is it possible to hide the selector?
Thanks in advance!
Hello,
Thank you for your interest in our theme!
1, 2) The package includes WOOF (HUSKY) – WooCommerce Products Filter (free version) https://prnt.sc/MBO46vU0MbjP that allows you to filter products by categories, attributes, tags, and custom taxonomies. To use this plugin with advanced functionality, you need to have a paid version first. Feel free to view the theme documentation at http://autoparts.themerex.net/doc/#plugins_settings_woof For more information, jus follow https://www.woocommerce-filter.com/documentation/
3) If you mean the product variation https://prnt.sc/QxGiro5M1JNz on the Single product page, to disable it please set up a simple product, not a variable one.
Regards.
Hello, before I buy,
Is the booking calander included? And can build the pages with elementor?
Hello,
Thank you for your interest in our theme!
Absolutely! Booked plugin is included in the package – https://autoparts.themerex.net/doc/#plugins_settings_booked
Elementor was used to build “Home Elementor” page only – https://autoparts.themerex.net/home-elementor/ Also, you can create new pages using Elementor. The rest of the pages on our demo are built using WPBakery Page Builder.
Regards.
hi, before i buy, can i use it without woocommerce?
Hello,
Thank you for your interest in our theme!
Sure. You can easily use the theme without WooCommerce.
Regards.
thanks, but i can’t seem to install to the wordpress
Hello,
Thank you for choosing our theme!
Please follow the guide on how to install WordPress and our theme – http://autoparts.themerex.net/doc/#getting_started To use the child theme, you need to install the parent one first. Thank you for submitting the support ticket. Please expect a reply shortly.
Regards.
hi there, before I buy, can the white background parts be changed to black?
Hello,
Thank you for your interest in our theme!
Absolutely! The template offers a user-friendly and intuitive Color Scheme Editor. Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://autoparts.themerex.net/doc/#customizer_settings_color_scheme
Regards.
Figured out the issue with broken display ,I had to deactivate LiteSpeed Cache plugin.
Hello,
We cannot guarantee full theme compatibility with the third-party plugin since we have not tested it with the template. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be glad to find a solution for you.
Regards.
website theme isn’t displaying properly when not logged in as a admin.
Hello,
Thank you for contacting us!
Looks like you have managed to solve the issue. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi there, I launched my new website using your excellent theme a couple of weeks ago, however Google have crawled the site and flagged some mobile usability issues which is a surprise as I thought your responsive css worked really well.
The key areas are:
- Text too small to read - Clickable elements too close together - Content wider than screen
Please can you advise how to resolve this? Thanks
Hello,
Thank you for getting in touch with us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I uploaded a new logo today and it is VERY small in the header. I looked through the options but cannot find a place where I can specify the header logo size?? My support has run out, but I only have this one problem. Can you help me? Thank you!
Hello,
Thank you for contacting us!
You may add this CSS rule to Customize > Additional CSS:
.sc_layouts_row_type_narrow .sc_layouts_item .sc_layouts_logo img, .sc_layouts_row.sc_layouts_row_fixed_on .sc_layouts_item .sc_layouts_logo img { max-height: 40px !important; }
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, I have a problem with my theme the homepage don’t appear on version mobile i don’t know why and also on deskop when I am logged in with a user account
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
I have send it on support if U can respond now it’s can be good thank U
TICKET #55036
Hello,
Thank you for providing the requested information in the support ticket! Our Support Operator is working on it. Please expect a reply shortly.
Regards.
Hello, I bought your theme Autoparts. And I had a problem when installing the theme. I wanted to install your home page 4 but I couldn’t install it. Can you please help me
Hello,
Thank you for choosing our theme!
Please use this guide to install the theme – http://autoparts.themerex.net/doc/#getting_started_theme_installation
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Thank you for your reply. I have managed to install the theme but I still can’t choose the home page of my choice (home page 4) thank you for helping me
You are always welcome! Thank you for specifying!
To set Home 4 as a homepage for the website navigate to Settings > Reading. Please check the screenshot – https://tinyurl.com/yjt25vum
Our Tech support team will be glad to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.
Regards.
Hei,
after update to latest theme version i got this error:
Uncaught Error: Syntax error, unrecognized expression: function(a) { return this.filter(function(i) {return a.indexOf(i) < 0;}); }:not(.prepared)
at HTMLDocument.trx_addons_ready_actions (trx_addons.front.js:680)
Error is present even I don’t use menu cache because using wpml.
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at the issue. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Thanks! Already raised ticket.
Thank you for submitting the ticket! Please expect a reply shortly.
Regards.
Why your theme is taking too much time to load?
Hello,
We appreciate your interest in our theme!
We have not optimized our demo site speed to show all the possible features our theme offers – so there’s a lot of content.
Website loading time depends on many factors like your server response time, image optimization, caching etc.Please provide your website url in the support ticket at https://themerex.net/support/ – our tech support team will point you to steps on improving website performance.
Regards.
.sc_layouts_row_type_narrow .sc_layouts_logo img { max-height: 16px; } this doesn’t work to resize my logo it still stays the same small size. please, help thanks!
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
I have updated to the new version of the theme released a few days ago, but since doing so, the page numbers in the shop have gone, so I can’t move to the next page of products when viewing categories etc.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
http://autoparts.themerex.net/home-4/
Select Make > Select Model – doesn’t work?
I pick Audi it throws Escalade at me…
Hello,
Thank you for your interest in our theme!
Please note that this is just the demo version of WooCommerce Products Filter. You can easily add the right category for each product in order to see the proper results.
Regards.
Support
Themerex Portfolio
Website
Hi,
I’m trying to import demo but the option doesn’t show. Please help.
Hello,
Thank you for contacting us!
For Demo data import please use this guide: http://autoparts.themerex.net/doc/#getting_started_demo_content
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Support
Themerex Portfolio
Website
