Hello, Swift Work doesn’t work anymore, it still says, LOADING, PLEASE WAIT…. I don’t see any content.
Not sure what you are referring to, the page builder? That likely means there is a plugin conflict. You’ll need to log a support topic for us to check your site: http://swiftideas.com/support.
- Swift Ideas
For some reason my products are only appearing as two columns on my Home page and Shop page. I have changed setting to 4 column but that hasn’t worked. How can I get them to display properly?
All support is provided through our support forum – http://www.swiftideas.com/support . This will allow you to view knowledgebase articles, search existing topics, and if you are still stuck then you can post your own topic and receive support from our super helpful support team. Please log a topic with a link/login if needed so that we can look into it for you.
Register – http://www.swiftideas.com/wp-login.php?action=register
How to find your purchase code – http://www.swiftideas.com/how-to-find-your-purchase-code/
I attempted to register with the username and purchase code but told the username is not valid for the purchase code. What can I do?
did you enter “aum001” as the username? Double check the username it has on the purchase certificate.
This is my business account. I tried using my clients username in which the theme was purchased through.
Please send us an email via http://themeforest.net/user/SwiftIdeas with the license certificate and we’ll check it.
For the most amazing, reliable & easy experience what type of hosting plan and provider do you suggest. For a full fledges Ecommerce website
We use WPEngine, and we’d highly recommend them. That link will get you 20% off and free migration – hope that helps.
I know that under the terms of the license I can use the product only on one site.
But I always make a copy of the site on localhost (to check after updates, etc.).
Will I be able to work with your product on my localsite and on a real site with one purchase code (simultaneously)?
Will I be available all the features without entering a key in the localsite (except auto-update, because I don’t need this on localhost)?
Yes – working on localhost is fine with a single license.
Hi Sift Ideas,
I’ve got a problem: My product shows 3 prices (see screenshot http://wp279.webpack.hosteurope.de/shreenshot_price.png)
I just need one! Or maybe two, but only if there is a sale price.
How can I change that?
I’m out of my mind right know. the product are not shown in the shop page. I’ve tried everything with permalinks – but I can’t help myself. Nothing works!
The settings in Woocommerce is on the shop-page. But nothing happens. What did I wrong?
Best bet is to log a support topic, with a link/login to your site. Our team will be happy to check where you are going wrong. If you drop a link here we’ll try and look at it sooner.
The problem may appear e.g. when you scroll the webpage to the bottom, then scroll manually back to the top and then once again to the bottom…
Looks like you may have an old version of the theme, or corrupted somehow. I’d suggest updating to the latest version, and making sure all plugins are up to date. The only way we can proceed to help you further is through our support forum.
is it possible to have the slider fullwidth fixed in background while elements are display on top the slider?
Do you mean page builder elements on top of the slider? If so, that currently isn’t supported as standard, you would need to make customisations to achieve this.
all I need to know is how to make slider position fixed? so whenever I scroll it will maintain fullwidth and fixed, so elements will move on top
That is unfortunately more customisation than support can provide, it would require quite a bit of CSS and possibly JS to accomplish. If you wish, we can recommend some freelance resources.
doesn’t work in the widget anymore.
How can I link an image in the widget?
Which widget are you referring to?
Hi, I have just purchased support but it is saying on the support forum that my license is not valid so I am going to post here as this is urgent. On my cart page I am seeing this fatal error.
Fatal error: Cannot redeclare class SwiftPageBuilderShortcode_spb_icon_box in /homepages/23/d520281704/htdocs/wordpress-primalsnackbox/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/icon-box.php on line 70
Website is primalsnackbox.co.uk. Add a product to the cart and you will see the error. If you dont, then try to change the quantity in the cart and click ‘update cart’ Theme is up to date as well as swift framework. Please can you check asap!
Sounds like you must have duplicated files in that folder – Please check, or try deleting and re-installing the Swift Framework plugin. This is not an issue with the released version of the plugin.
Hi, I’ve extended support however I’m not able to create a new topic?
Unfortunately Envato’s API is unreliably slow in updating this, please can you let us know your purchase code so that we can try and manually re-validate? You can send it via http://themeforest.net/user/SwiftIdeas
Hi There, I seem to be having a problem. Ive set a gallery section on my home page with light box links enabled. Its working perfectly but there seems to be a little bug. If the gallery image is an animated gif, it opens the gif in a new page and not the light box.
Any ideas why this could be happening? have a look here: unframed.co/staging
Hmm thats odd. Just tested locally and the image linked fine to the lightbox, but I’m able to replicate in your demo. Please can you try disabling any other plugins you have active incase there is a conflict somewhere?
Thanks for the reply! Will Give that a try. I havent installed any other plugins, but i will try it to see if it fixes the issue. Quite bizarre!!
No problem, hope that sorts it! Let us know.
Hello, I still having conflicts with the Advanced Custom Fields plugin. All up-to-date. I can`t find a solution in your support forum. I’ve bought a couple of yours themes. Have you a solution?
What conflict are you having? If you can provide some more information, we can investigate this.
Hi! I have ACF activated and the builder doesn’t load. If I desactivate and activate ACF, the builder works for a while, but then goes bad again.
Just tested with the latest theme, swift framework, and advanced custom fields plugin and all works 100% as far as I can see. Please make sure you have all latest updates, and test with other plugins disabled.
Is there a way to remove the “This is a parallax text block. Click the edit button to change this text.”
I don’t want any text on the image I am using.
I bought this theme but cannot upload the demos… im getting this error:
””Why am I seeing this page?
The server that your request has reached is acting as a gateway or proxy to fulfil the request made by your client.
Web Browser => Web Front-End => Web Back-End
This server (Web Front-End) received an invalid response from an upstream (Web Back-End) server it accessed to fulfil the request.
In most cases this will not mean that the upstream server is down, but rather that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.
This problem is most commonly caused when there is a problem with IP communications between the Web Front and Back-Ends. Before you attempt to resolve this problem you should clear your browser cache completely.
Our support staff will be happy to assist you in resolving this issue. Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.”“
Sounds like your host may have killed the process during the import. This could be down to a lack of PHP memory, or the process taking too long. Might be worth contacting them to see if they can provide more info?
We can manually import for you if this isn’t something they can adjust for you.
Let us know.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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