638 comments found.
Hi, demo account isnt work. Can you fix it? I would like to see how to work this theme 
Hello,
Please check again. I have fixed it
Hello, When I click on any of my Jobs listed https://greenfolkrecruitment.co.uk/job-list-v6/ I get a 404 error. I have run all the updates across the site but its hasn’t resolved the issue. Why would this be happening I haven’t made any changes to the site? Thanks.
Don’t worry I have fixed it
You are welcome!
Hi. I purchased career up theme in Feb 2020 . How do I update my theme to the latest version? Thanks
Hello,
You should use the plugin Envato Market to update the theme
Best regards!
Does This Theme Has ID Assigning Function to Each Candidates So They Can Be Filtered or Used Accordingly Like Each Item on Amazon Has SKU code Something Similar
Hello,
Sorry the theme is not available that feature
Hello,
I am currently facing two issues on my website related to the theme CareerUp. I would appreciate your assistance in resolving them.
1. The candidate and employer filter does not display the total number of profiles marked as hot and urgent, despite filtering the profiles accordingly. Although the filter is functional, it fails to display the count in the designated location.
2. I have been unable to install Elementor Pro due to issues updating Elementor. I have tried updating to versions higher than 3.5.6, but the website crashes, preventing me from accessing it. I have attempted to deactivate and uninstall other plugins in case of compatibility issues, but this has not resolved the problem.
I never used the support, would appreciate your guidance in resolving these issues.
Thank you.
Hello,
Please send me a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
I have purchased this theme, the demo is not working. The support person is not even able to log on my website to fix the problem. This service is a delusion. You have made me change host 2 times, complaining the host was the problem and yet still my problem has not been solved since december
Hello,
We don’t work at night. Supporter will reply your ticket this morning
Best regards!
Can we use the theme we bought on 2 websites
Hello,
You need buy the theme 2 times for 2 websites
Best regards!
Hi ! Can we charge candidates for publishing their CV with the regular license of Careerup ?
Hello,
Yes, You can use Resume package
You need to go to Admin Panel > Products to create product with Product Data => Resume Package
Best regards!
URGENT ! I have a problem. My site users can’t log in. When they enter their credentials, the loading icon never stops. It goes on and on and they can’t log into their accounts. How to fix it ? Please it is urgent .
Hello,
Please deactivate cache plugin to check again.
Please send us a support ticket here: https://apusthemes.ticksy.com/
Ok thank you !
I have had again that problem and i’ve fixed it. Do i have to do that every time ? Isn’t there a way to prevent that from happening again in the future ?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Hi ! Support expired for me. Please give me the instructions to fix that. Thank you !
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Is the job views display in the employer dashboard in the Superior demo, available in CareerUp? (https://prnt.sc/DVkJCox8WS4n)
Hello,
It’s not for CareerUp
Best regards!
Is there any documentation or support documents available that explain how to setup the job posting packages through WooCommerce? The main Guide that came with the download just talks about the basic display settings. Thank you
Hello,
You can go to Admin Panel > Products to add product with Product Data => Job Package
If you need more help, please send us a support ticket here: https://apusthemes.ticksy.com/
Best regards!
Hello, just wondering if the theme supports the ability to import jobs via XML format to accounts?
Hello,
Yes, you can use the plugin WP All Import to import jobs from XML file
The private messaging plugin seems to be outdated and no longer supported by the creator. What do we do?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
It says support has expired.
I’d really appreciate a solution for this.
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Read what i wrote above. When i enter my purchase code it says support has expired. However this is an issue with the way the theme is built . This plugin no longer exists.
Hello,
You have to renew support package to get support.
The private messaging plugin: It’s available in theme package. Why you don’t see it.
Download theme package to see it.
The plugin is outdated and is a security vulnerability. I see it and it’s installed but it’s been flagged as a critical vulnerability
Hello,
You need to update latest version.
The latest version of the plugin that i have is Version 1.0.4. Your site comes up as a blank site so canțt really know what version is the latest.
You need to to use version 1.0.6
Pre Buy Questions
1. When candidate Register/SignUp i want to customize that form and add some fields to it and also remove some fields to it…so it this possible in the theme? if yes then it is possible with some setting option in theme or i need to do PHP coding for it?
2. When registered as candidate i want to add or remove more fields in Candidate’s MY PROFILE tab..so is there option available to add or remove fields in my profile form or i need to do it via PHP coding?
Awaiting your reply Thanks
Hello,
1. Yes, you can custom it in the source code. You need PHP coding for it
2. You can remove and add more custom field for it
Hi I have an open ticket since yesterday and I have not yet been supported. Ticket number is:3227411 I will appreciate if you guys can look into it please. Than you
Hello,
We will reply all ticket today.
Please wait us
I have 3 tickets regarding demo import. the support person Quan has not been able to log on my website claiming there might be an ip block. I have changed 2 host and all of them have confirmed that there is no ip block. Can you kindly find me a support person who is able to solve my problem? I don’t understand why the demos are not being imported as shown in the demo. I have spent the last week trying to find a way to let Quan fix the issue but he is not able to log. can you provide the support with a vpn?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Best regards!
Pre Buy Questions:-
1. I wanted to know in this theme their is candidate and employer login…but is their any way that the “Admin” can see the data that Which employer has hired which candidate? like who has hired who? and all details of them?
2. I want to remove subscription feature and allow everybody employer and candidate to post jobs and apply to it free of cost..is it possible?
3. Is their any Timesheet ? like if suppose Candidate ABC has applied and selected by the Employer XYZ then the Employer will have access to time sheet where the employer can note down the number of hours the candidate has worked and then this employer can send the report of this timesheet to Admin….is this feature included in this? if not is their any way to archive this? if yes then how much is the cost to archive this feature…
Awaiting your reply Thanks
Hello,
1. Admin can see employer and candidate.
2. Yes, it’s possible
3. Sorry the theme is not available that feature
The Filters do not work, any advice?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Best regards!
Hi, we cannot find in documentation about mobile menu setup. Can You give us tutorial?
Hello,
Please send us a support ticket here: https://apusthemes.ticksy.com/
Supporter will check and help you
Sorry, but we don’t want to buy support for things that should be in documentation.
Hello,
Menu: You need to go to Admin Panel > Appearance > Menus to change
please visit www.verslitas.lt – it is created – https://i.imgur.com/NI1HmNB.jpg but look on mobile https://i.imgur.com/359ASV7.jpg its missing shortcode or any options for mobile menu.
Hello, Please send us a support ticket here: https://apusthemes.ticksy.com/ Supporter will check and help you
Please add documentation tutorial, how to work with mobile menu, because You didnt made any options for that.
Hi is job alert available on Job publish? Or just Cron Job only?
Hello,
It’s just cron job
Importing Jobs from Indeed is not longer possible – is there some other way to import jobs from other sites?
Hello,
Please send us a support request here: http://support.apusthemes.com/open.php
