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Hello Support Team,
i have taken over an older wordpress project from 2017 on behalf of a customer, which was installed with the CargoHubVersion: 1.0.1 Theme. In the meantime I bought the current version CargoHub to update the site. Unfortunately the layout has changed in some places. The theme should also contain a license for WPBakery. Currently version 5.3 is active. But how can I update it? Where can I get a valid license?
Thanks for your valuable purchase. Please note that, Right now, all support will be conducted through https://steelthemes.ticksy.com/submit/#100010849 our support team will help you ASAP.
Thank you very much!
Hello SteelThemes. I have sent you guys a support ticket, please kindly respond to it asap as I really need that solution right now.
Hope you got reply. If not let us know
i want to see demo for admin panel and how can custommer add his shipment info in my site
we don’t have account to help you test the backend.
I have imported your demo with homepage two and I would like to have the exact same result with the three boxes on the slider, but although I have just replaced the info the result is not the same. The three boxes have no space in-between and the photos behind the overlay appear on the half. Could you please help?
I´m having issues trying to make the parent menu to open the child menu on mobile.
For example, if I have a menu with 2 items, like this:
On mobile, the user has to touch the arrow next to PARENT (>) to make it open the submenu, revealing Child link. I´m looking for a way to make PARENT open the submenu if touched, not only the arrow >.
Can you help me achieve this behavior?
My purchase has expired… Can you please help me here?
Please renew support and submit ticket.
What a good customer support! Thank you for nothing. Obviously not paying 30 bucks to have a simple question answered.
Sorry for the inconvenience. The reply is delaing because of weekend. Support team is back to office Monday.
Thanks for your patience.
Where can i find my my id ticket as you is requesting??
We received your ticket. You will get reply soon
I have taken over an older wordpress project and get an error message on the page where job offers are listed when I try to edit the page:
Fatal error: Cannot redeclare get_job() (previusliy declared in …wp-content/themes/cargohub/jobs.php) in …...wp-content/themes/cargohub/jobs.php on line 121
At the moment the website is hosted by hosteurope and only works with php 7.2. the pages were built with WPBakery Page Builder 5.3 – an update to 6.1 could unfortunately lead to considerable misdisplays.
Can you help me?
theme option is not showing
Please assist in uploading Demo Content
Unable to import Demo Data successfully
Downloading customizer file
content has been imported successfully!
Could not find the author for “Track Shipment Form” (post #2324)
Could not find the author for “Request Form” (post #2323)
Could not find the author for “Cargo Contact Form 3” (post #2322)
Could not find the author for “Cargo Contact Form 2” (post #2321)
Could not find the author for “Contact form 1” (post #2320)
Could not find the author for “Emilia Crena” (post #2319)
It’s delay because of weekend holiday. You will get reply in few hours.
I want to buy the theme but I need to know if other people can visit my website to track there parcel in different countries? Do I need any additional plugin to do that ?
We didn’t checked the theme with any plugins, so we can’t suggest you
Hello, i noticed that after editing the services on the home page it does not reflect instead the demo content will be visible, but I can edit every other part of the website.
I will be expecting your uptdate
I will like to know if this theme is compatible with plugins below:
Also, does this theme come with a built in cost calculator?
Thank you very much!
How do you import demo ?
I want to use this theme for courier service, Can it fit in? Thanks
Sorry for the delay reply. The theme doesn’t have this feature
Also, how does the tracking work?
Hi, I have some pre-purchase questions: 1.Can client directly order the service or just send a request for a quotation? 2.Is it possible to directly pay for the service with your system (like at online store)? 3.If so, what options for payment gateways do you offer? 4.Is there option for print the labels (for the packages). 5.Do your system have some backend solution for easy administration? 6.Can be exported the list of orders?
Sorry for the delay reply. The theme doesn’t have these functions
hello sir, I want to add a drop-down menu in the top header How it possible ?
we`ve just bought your theme, can we obtain your original design view as it was on your ThemeForest example?
Can you tell me are the images included with this theme?
Also do you need WP Bakery to edit the theme? If so is it included in the theme?
What is the point of having no pre purchase questions be answered here!!?? Your support only works when you have made a purchase! Not doing yourselves any favours here! Also contacted you on your website for help and that also seems like it has been abandoned.
Sorry for the inconvenience.
1) Images are not included in Package, but we will send you PSD with images after purchased.
2) Yes, the theme comes with WP Bakery.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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