65 comments found.
Hello there, I’ve been using this theme for a while now and I happen to be having issues in Google Search Console and it gives me Mobility issues such as “Page isn’t usable on mobile” I thought this theme was mobile friendly?
Hi there. We would be happy to help you determine the cause of this issue.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
How many sections/modules are available in this theme? It seems fairly limited to what is shown in each demo’s homepage and small group of internal pages.
Are these sections easily addable from Elementor from the + button on a page… or, would we have to import ALL demos to get access to each individual element (and then copy/paste them into our pages?
Thank you for yor interest in our themes. Each part of the sire is editable from Elementor. There are quite a few of templates but you have to import the demo pages to get all elements. Regards: VamTam
Hello,
I downloaded your theme from Envato Elements and I cannot set a blog page. I do not use vantam builder but only elementor pro. When I press save to set the blog page it just does not save and always jumps back to no page selected. What do I need to do to get a blog page? Why does it not save?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
89$ bought it I can’t use the theme because there’s no elementor pro are you kiding can I have it or be refunded my money
Hi there, all themes built by VamTam based on Elementor require Elementor Pro. We’ve tested numerous Elementor extensions, but none comes close to Elementor Pro in terms of functionality, stability, support, and speed. Note that Elementor Pro is a premium plugin, and currently, they don’t offer a license that allows the Theme Author to bundle the plugin with the theme. can also use one of the many Elementor Pro GPL Free versions. We have tested our themes with one of the most popular ones – ProElements, and the theme is 100% compatible with it.
We can always refund you. All you need to do is to fill in the form at this link, and we will proceed with the refund asap: http://themeforest.net/refund_requests/newRegards: VamTam
I wanted to confirm, Is ProElements works with theme & runs? if not purchasing elementor Pro
Hi there, yes the theme is compatible with it. Regards: VamTam
Hey … How do I change the global color scheme for this template… I don’t see much guidance in the documentation at all… the theme is amazing tho
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hi. I’ve submitted my ticket. In hopes of launching tomorrow. We are looking for a very prompt response as these details are not in your documentation at all.
Thank you!
Hello, i have presale Q. Do you have theme documentation for editing logo, footers, headers etc , and fuctions explaned in details?? Thanks
Hi there, this theme is entirely built with Elementor, and this plugin is the best-documented piece of software I’ve seen in the WordPress ecosystem. You have thousands of guides + Video Tutorials at your disposal. On top of that, you can rely on our 24-hour dedicated support team.
Hello!
May I ask you some questions?
1. Can I use payments methods from Stripe (E.g. Credit card, GPay, Apple Pay)?
2. Is it possible to make anonymous payments?
3. Can I use all the premium add-ons of plugin GiveWP (E.g. BitPay)?
Thank You in advance.
Thank you for your interest in out themes.
1. You will need a third party plugin for this as WooCommerce by default doesn’t come with it. 2. Again you will need third party plugin.addon 3. You can use any third party plugin, most of them wor out of the box. However if you run into issues we can’t help as we are not familiar with them. Regards: VamTam
Hi. Is it possible to change yellow text that is highlighted by mouse and this yellow circle, which is following the mouse and where? Best, Peter
Hi there, yes this is possible. Regards:VamTam
Thank you. Through custom css or theme options?
HI, options + a few lines of CSS. Regards: VamTam
A pre-buy question. I saw there is a donation design inside of the template. However how this system works? Is there an integrated donation system inside of the plugin or what should we do to get donations through the website? Thanks.
Hi there, this is the plugin the theme utilizes – https://wordpress.org/plugins/give/ Regards: VamTam
Hi, I got this from Envato Elements. I’d like to inform you that the new elementor update 3.11.0 crashes the website when VamTam Elementor Integration plugin is active.
If the VamTam Elementor Integration is disabled, the site runs as it should. On rolling elementor version back to 3.10.2, everything works well again.
Kindly look into it. Thanks
Hi there, we are not aware of any issue related to the latest theme version and Elementor 3.11, nor have any clients reported one. Make sure everything is up to date. Regards: VamTam
When I download from the themeforest and install the latest version it says it’s version 6, but isnt it supposed to be version 7?
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Where can I find the public Changelog of this theme? On the description page there’s only a link to a list of changed files, but it doesn’t contain functional changes. I’m asking for a public changelog, because one of my clients has started to use your theme and I’m responsible for installing the updates, so I need to be able to read the changelog before updating.
Hi there, thank you for choosing our theme!
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
That’s for clients only, and I already told you that I’m not. This is also not a client support question, but just reporting a bug in your changelog. So please fix your public information.
As long as you have the purchase code, you will get support. Sony but the support team doesn’t have access to this board. So please open a ticket.
I’m not the client, so I don’t have the purchase code. The client does. I’m only asking for public information, the changelog. This is not about support. I can’t create a ticket. This board is publicly accessible, so also for your support team. You read this, so you can let the support team know, if you care for your clients, potential clients and people who have to work with your theme.
Thank you! I will let them know.
Hi there, I have a pre-sale question. I find the pages a bit slow when loading as I scroll down. Is that normal?
Thank you in advance!
HI there, it is normal if you have animation on some of the elements. So this is done on purpose. Regards: VamTam
hi how do i change theme style to Homelessness ??
Hi, thank you for choosing our theme!
We would be happy to help you determine the cause of this issue.
Please kindly submit your question as a ticket on our secure HelpDesk so our dedicated support team can further assist you.
VamTam Solutions – http://bit.ly/2Se0nv2 Log In – http://bit.ly/2GqIJNv
Thanks so much! VamTam
Hello, pre-sale question. Are PSD files available?
Thank you for your interest in our themes! Sorry we don’t provide them. Regards: VamTam
Hi, how are you? I have a question.Images will be in this thread if we buy it
Thank you for your interest in our theme. I don’t understand you question. Please elaborate. Regards: VamTam
Is it possible to change the SCG Cursor color?
Hi, it is possible only with Custom Code. You can easily remove it. Reagards: VamTam
Hello, is it possible to completely customize the colors used throughout the theme? Or are we limited to a set of pre-defined color schemes which cannot be edited?
Thank you for your interest in our theme. You can change any color using the theme option panel and the Elementor builder. Regards: VamTam
Hi there,
This theme needs an update. Caridad has a Givewp integration but it is not complete and with incompatibilities and bugs, even on the caridad demo site…
Well, it’s only CSS issues but the integration is not really great. There are many fields that are not displayed correctly. Many fields conflict with Givewp’s CSS in the donation forms and on the Dashboard.
It’s annoying and I’m not going to renew support just to ask to fix issues that shouldn’t exist when you buy a theme.
See examples here : https://imgbox.com/g/l4OBPIfkzn https://postimg.cc/gallery/G8s6BTFCheers,
Hi there, yes indeed the latest Givewp version introduced new classes and we are working on an update as we speak. Rest assured the theme is updated regularly and all issues will be addressed. You don’t need to extend your support licence to report bugs. If you don’t want to wait for the update you can open a ticket here – support.vamtam.com Regards: VamTam
Hi,
Thank you. I can wait for an update. Maybe in the meantime, could you propose a function to remove all Caridad CSS that applies to Give?
I might try another ticket but last time I did, Nikolay answered me:
Hi there, It appears that either your support license has expired or you have an incorrect purchase code in your theme options panel. You will need to extend the license in case it is expired:
Hi there, if you report a bug that is visible in the Live site or the support team can recreate it locally you don’t need a licence. However if the issue is unique to your install you will need one. Regards: VamTam
Fair enough! I understand that.
In that case, do enable some payment gateaway (like stripe & paypal) in test mode in your demo site too..Cause no body is using only the givewp test mode on live site and Caridad brakes those fields…
In the meantime, could you propose a function to remove all Caridad CSS that applies to Give?
Please open a ticket here – support@vamtam.com
OK roger that!
Sorry, I meant here – support.vamtam.com
Alright. thanks.
