49 comments found.
Hello,
I would like to know before buying your theme, if the images that can be seen on the demo will be available as well as the images of the home page or the images of the meats on the shop page or if I will have to pay extra for the images for my future site.
Thank you,
The image is only demo purpose. You will got same image but blurry. Thank yoi
Hello, this is a question before buying. Does this theme support WPML? Will it be possible to implement a language selector in the header of demo1? (as it is on demo2)
Yes, you can do by add wpml language widget
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Hello,
Could you please confirmed that this theme have an RTL version, could you provide us a link to check it?
Hi
Please check this link for the RTL layout of our theme. https://carneshop.smartdemowp.com/?d=rtl
After changing to a new page please add this ”/?d=rtl” at the end of the link to get the RTL view.
Thank you, SmartDataSoft Team
But this is not 100% RTL, the top red line should flip, the logo should be on the right ride and many other, can you support us with the RTL switch if we buy the theme?
Hi
Sure you can buy this theme and we will help you at our best on your inquiries.
Thank you, SmartDataSoft Team
THe widget Carneshop contact info doesn’t work when you active Carneshop Demo Installer.
Could you fix it?
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Carneshop Theme Need to active with purchase code. Am trying to activate my licence key on my website http://bloomsandgifts.co.ke/ but it does not work.
Please deactivate from your other site before use new site Thank you
I have not used my purchase key on another website how can you help.
Hello will appreciate your fedback SmartDataSoft
You are using the licence in https://chopsprimelenana.co.ke which is running ,please deactivate that site and remove the the before use other live domain One licence is not allowed to use multiple site Thank you
SmartDataSoft I can confirm https://chopsprimelenana.co.ke uses ASTRA WORDPRESS theme. Kindly deactivate on yourside, http://bloomsandgifts.co.ke/ this my website that i want to use Carneshop Theme. Will appreciate your feedback
I have remove that licence please check. Please change the ratting .I have support you during our vacation Thank you
SmartDataSoft Thank you soo much for support am doing 5 star review
I’m getting this warning here below:
Your theme (XXX) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Hi
This is not actually any error you just need to update the included templates for the WooCommerce in the theme we are going to release an update with the updated templates today. Upon updating the theme the notice will be fixed.
Thank you, SmartDataSoft Team
Your changelog is blank!
Hi
We just updated the woocommerce templates and made the theme latest wordpress compatible.
Thank you, SmartDataSoft Team
error in social networks url in footer, the theme is full of errors, will it be possible to update the theme fixing all the errors and updating the demo installer? it even comes without the padding of example in the home 2, I have lost more time accommodating these errors than customizing the theme.
Hi,
Thank you for mentioning them we will check them. And the errors should be fixed already please check if you have updated the theme and plugin to it’s latest version.
However we will try to update the theme and the plugin today or if we can’t we will surely release the update tomorrow.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Hello where I change the logo menu logo-box pull-left of home 2, I do not understand why they put those details so complicated, can you help me? the logo is white and down does not change color as in the demo that you have you put this logo https://smartdemowp.com/carneshop/wp-content/themes/carneshop/assets/images/logo.svg and in the main put https://smartdemowp.com/carneshop/wp-content/themes/carneshop/assets/images/logo-2.svg can you help me ????
Please check in post meta of the page edit section. You can follow our documentation Thank you
Believe me your documentation is not very detailed and the demo came out of date, the padding I had to add, before I give you a bad reputation are you going to help me or not?
Hi, every time if i want to update the Carneshop Core from v1.5 to v.1.6 i get theis error: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
what can we do?
thanks a lot
Hi,
Please follow this link for the issue you are facing while updating.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Perfect thanks
I want to get a refund on template because i am not going to use it, is this possible?
Hi Jose
We are sorry to inform you that we are unable to refund you. Please view Envato refund policy https://themeforest.net/page/customer_refund_policy
Your refund request does not meet Envato’s refund policy.
Hope you understand
Thank You
SmartDataSoft Team
Hi!
Website now is on domain website.com, i want to change domain to website.eu.
Does it mean, that I need to purchacse template again? (website.com will redirect to website.eu)
You need to deregister from domain before activate new domain Thank you
I want to change a logo… there isn’t a section to change it…please help me
My site is down & cannot edit. Please, help! Thank you in advance.
Hello, You may be not notice we have asked you , your ftp and wp admin access to check why this happen. Thank you
Sent to you just now! Thanks so much 
Hi, I think there’s an issue at the preview: only the ‘preload-icon’ is running and no site is loading! can you fix this, please?
Which browser you test. You can remove the envato top iframe
thanks for quick reply! tested in firefox, edge, chrome and opera (all at last versions). on windows and mac … everywhere the same issue. what do you mean with “you can remove the envato top iframe”? removing the class ‘preview__header’ don’t solve problem.
... do the same! only preload-icon is running
It is night here. We will check the morning Thank you
Hello, how do I raise a ticket for my purchase? I have some serious issues that should be resolved please. Thanks
Hello, can you please respond to ticket 42265. I have been waiting for your response for about 24 hours. Thank you
Hi. can i make the theme in a green color instead of red?
Yes, you can Thank you
Hi. Can I translate footer option in the template?
or carneshop options
Footer is made with elementor you can change text with elementor easily and translate theme using WPML for multi language site Thank you
hi again, i’m sorry to bother you, i have already buy this template, i don’t know how to edit the header please any suggestions, i didn’t find how to edit it in the documentation. Thank you .
Hi, you can edit the header style from the theme options. https://i.imgur.com/yvlbLGJ.png Thank you, SmartDataSoft Team
no please i know how to change header but how to modify the information there in the header not the menu
and please i wanna know why i don’t have the second home page(home-02) in my template
Please open ticket in our support system, our team can check your issu. Is your server meet all required variable for import Thank you
done
Hi, can I use template for more that one domain? example name.com and name.eu ?
Sorry it is not allowed with one licence You need to purchase multiple licence for multiple donain Thank you
