Discussion on CarPress - WordPress Theme For Mechanic Workshops

ProteusThemes

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Hi Proteus Team!

There is an issue with the newest version of WordPress 4.9.4 on my website www.bmcars.pl. After updating my slider images and Google Maps vanished from the home page. I tried putting new Google Maps API, but this didn’t solve the issue. There is probably some error with JavaScript

Screenshot of homepage without slider https://drive.google.com/file/d/1wqWq3-ZnqmLg2ymuSwp6waF6tjvdlUZs/view?usp=sharing

Screenshot of homepage without maps https://drive.google.com/file/d/1DWuofnF3fi4r_TaL6iecCq1Xd58AMxmr/view?usp=sharing

Debug console for slider https://drive.google.com/file/d/1qMKrpNWSx6i67SLaRl0-KURQkd6-W87x/view?usp=sharing

Debug console for maps https://drive.google.com/file/d/1wdusBLVrGquUiZq5ZCT6ai3NBlYbY46C/view?usp=sharing

Currently, you won’t see the issue as I restore the site from a backup. Still, please write how to solve the issue.

PS. I couldn’t open a ticket on your official support forum. My purchase code didn’t work, even though it worked to register the account. I also tried to contact via live chat/email box, but I got no reply.

Hi. Please send us an email to hi [at] proteusthemes [dot] com with your purchase code and we will take a look at your problem. We can’t answer support questions in comments. Take care!

Hi. OK emails has been sent.

Hi. We will continue our conversation and help there. Take care!

How can I update this theme without losing the actual data in wordpress? I’ve seen that an update is available sincer 14.06.2017. Thank you!

Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check https://www.proteusthemes.com/help/ – you will find help center as well as option to open private tickets. Also, with click on your theme, check the theme documentationhttps://www.proteusthemes.com/docs/carpress/#updates.

Hi, I contacted you a year or so ago, and you said this theme was going to be supported for some time. I see it hasn’t been updated in a year. I understand it is working and may not need to be updated, but I am checking in for my client to see where things are still at.

Thank you for your time.

Hi. The theme is still supported, there just wasn’t need to be updated since CarPress is now older and already really stable theme. Take care!

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