44 comments found.
Hey, I use the Carutos theme and have the same Elementor – Opal problem. I tried the solutions from the open Support tickets, but it did not work. How can I fix this issue?
Hi there,
Please let me know your ticket number, our developers will provide direct support to you. I searched on the system at https://themelexus.ticksy.com/ but couldn’t find your ticket https://prnt.sc/YW40e3cjPFCQ. Did you create a ticket under a different name?
Thanks
Hi, on my site with your template installed I have the “Wordfence” plugin installed for security. This plugin reported to me that your core plugin “Wpopal Core Features” has security vulnerabilities:
https://www.wordfence.com/threat-intel/vulnerabilities/detail/csstidy-server-side-request-forgeryI don’t see any particular problems on the site at the moment, I wanted to know if it was just a Wordfence alert or new updates are planned for the plugin (because it doesn’t give me other updates to that plugin from the Wordpress backend so I think it’s updated to the latest version)
Hi there,
Please create a new ticket here https://themelexus.ticksy.com/ and send your admin login information in the ticket. Our developers will check the attached plugins on your site.
Thank you.
Hello Team! i hope you are doing well! I checked previous Comments. I am also getting the issue with “Opal Widgets For Elementor 1.6.8” and “Elementor 3.11.0 after updating. My website was down with a “critical error on this site”. I manage to live back my website by Downgrading these plugins.
can you please fix that? cause I don’t want to stick to Old versions of plugins. Thank you!
Hey Guys, I found the Solution that got the issues (website Down issue) after the “Opal Widgets For Elementor 1.6.8” and “Elementor 3.11.0” Updates.
Follow the steps. (it worked fine for me )
Note: Take a Backup of your website.
• Download the Latest Version of the Theme (Version 1.0.8).
• Install the Theme from the dashboard of WordPress
• Update the “Opal Widgets For Elementor 1.6.8” Plugin first.
• Then Update the Elementor 3.11.0I hope it will help you guys too. Regards,
Hi RizwanMuhammad, please submit a ticket here:https://themelexus.ticksy.com/ and send your cpanel account, our dev will check and fix it now! Thanks
Hello ,
I checked theme and intend to get it , may I ask if header in Demo – Home 3 – can be modified to Centralize Logo ???
Hi there, you can log in to your account / click to Customize https://prnt.sc/DTuIFoFrSL1L /click to https://prnt.sc/jDTgVs3IWp3u / you can change the logo here: https://prnt.sc/68cR1OWcuntU. Thanks
Thank you , Getting theme now 
Hello,
I did get theme , but having issue with 2 Plugins : Elementor 3.11.0 version and Opal Widgets For Elementor. , both make website stop working , also demo Data , does not show up corretly
Hi there, please send your cpanel to your ticket! Our dev will check it for you now!
I am facing a problem when update opal service and elementor plugins.
Hi there, You can remove old plugin version and click install plugin again https://prnt.sc/s0i0xpp2_JAf / https://prnt.sc/Wr2Q1G9kprLX Hope it help! Thanks
Hello, is it possibile to custom the mobile version of the header ? I would need it with another bar down the logo and to insert other icons on right of the logo. here the example: https://prnt.sc/G5ngNnkMQ-zr
thanks
Hi, thanks for contacting us. Yes, it’s possible by adding custom codes. Thanks,
Hi, I am experiencing problems with Opal Tabs widget, when the page loads it shows all tabs under the first one and when you click on any of the tabs it kind of fixes the problem. Please se it on our test domain https://dcad-test3.com/
I have fixed it it was Elementor Experiments setting Improved CSS Loading that was making the problem
It’s great to hear it. Thanks for choosing our theme.
How to manage Blog social sharing section? Only email icon is showing right now. I didn’t find anything about this in the document.
Hi there,
Thanks for choosing our theme. For your issue, please contact our support team at https://themelexus.ticksy.com/submit/ and attach your site info also, they will check and support you.
Thanks,
Hey Team! i hope you are doing good. I am new in wordpress And i want to ask you that i purchased this theme 6 Month ago. and still didn’t install on my wordpress website. and now after 3 Days my support going to expire. can i install theme with license after Support Expaire ?
Hi there, Thanks for your question. Yes, you can install theme with license after support expires. Thank you
does the template supports RTL??
Hi there, yes, it supports RTL For further conversation, please contact us via themelexus@gmail.com, we will check and support you asap. Thanks
Theme keeps given mobile responsive issue.
The mobile view is perfect when viewing and editing with Elementor, however when i open my site on mobile device it doesn’t display correctly. Moreover, some components do not display at all. I have cleared cache, debug elementor plugin, regenerate css files for elementor, even disable other plugins, yet the bug is still there
Does this theme support RTL?
Hi there, yes, it supports RTL. If you need any technical help, pls contact us via https://themelexus.ticksy.com/, our dev wil l check and support you asap. Thanks
pre-sales question – looking over your comments, has the broken image link problem been fixed? thx -sam
Hi there, thanks for your interest in our theme. All booken image links are fixed. If you have any issues with our theme, you can get our help via https://themelexus.ticksy.com/, our dev will check and support you. We ensure that your website will work as our demo. If not, you can get money back. For further conversation, please send your detail to our gmail themelexus@gmail.com, we will check and reply you asap. Thanks
Hi, where can I locate the logo font? Cant seem to find it. Is there a link to download online??
Hi there, We used Gilmer Bold Font to design logo. You can purchase our theme first, then submit your request to our gmail themelexus@gmail.com, we will check and send you the logo file psd. Thanks
How to remove featured image in each service top the page ?
hi there, You can edit the breadcrum image on each service page: https://ibb.co/HBX5KH2 For further conversation, please send more to our ticket https://themelexus.ticksy.com/, our dev will check and help you asap. Thanks
I am asking about featured image in service single page, it always showing content top , so how can i remove it ?
HI there, Please submit your requirement to our ticket, our dev will check and support you asap. Thanks
It is possible to make top menu “sticky”, always on top?
Hi there, You can create a sticky 1 row section in Elementor. For further question, pls send more to our email themelexus@gmail.com, we will check and reply you asap. Thanks
Hi ! Can I create a sticky mobile menu on this theme ?
Hi, you can create a sticky 1 row section in Elementor on mobile. Thanks
Excuse me, how can I do this? I don’t see it in the elementary. I need a sticky mobile header, not a row. Thanks
Hi, you can follow this screenshot: https://prnt.sc/14mfjxr For any technical support, please send more to our ticket: http://themelexus.ticksy.com/, our developer will check and help you. Thanks
Hello, I am still awaiting a refund that I was told via your ticket system that I was entitled too. Please could this be processed as I’m not using a different theme as I lost so much time with broken features and I did not have time to keep going to support or attempting to fix it myself… It made my project down time.
Hopefully author can resolve. Thank you.
Hi there, We refunded already. Pls wait a little time for money back transaction. Thanks
I imported the demo but theres so many broken images. It will take me so long to get them all working… Are you able to fix this for me as it should just work from installaton…. I want something that was going to be quick and easy to work on but this is going to set me back…
Hi, please send detail your issues to our ticket http://themelexus.ticksy.com/ . Our developer is working there. She will help you soon. Thanks
Hello for some reason when we uploaded the demo website our “About Us” page didn’t come over. Do you have a template that we can use in page builder.
Hello mate, you can add ticket at here https://themelexus.ticksy.com/ our dev will export this page and send to you. Thanks
Ok thank you we fixed it. How do you hide the account page, search and cart on mobile website? Thank you
Hello Mate, You can add custom css to display them: .offcanvas-top, .offcanvas-bottom { display: none}; And you can edit header by Elementor / edit widget and disable this config: http://prntscr.com/uozm21
