BACreative

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237 comments found.

localm2

localm2 Purchased

Hi Pete,

All my product pages are suddenly showing the same image over and over again. Just started this morning. Haven’t changed or added anything.

Here’s one of my products: http://bodyspartan.com/product/mens-sleeveless-hoodie/

Please help! Thanks!

Sorry to hear you have another problem.

We’ve just checked out your site and we’re able to proceed to checkout ok. Did you fix the issue?

Cheers

Pete

localm2

localm2 Purchased

Everything ended up being good. ALSO – just saw a WooCommerce update to 2.5.0. Is the theme capable of handling that update right now? Last time it threw us off a little and I just wanted to check before I updated.

Thanks!

Gabe

Great – thanks for that Gabe.

We’re currently testing WC 2.5 and will release an update if necessary.

Cheers

Pete

challet

challet Purchased

Hi,

I find myself unable to set or upload a new logo (in Theme Options > General Oprions) or a new background (in Theme Options > Header Options). For both of them, after selecting an item (upload form computer or picking one from the media librray), the “browse” button change to “remove upload”, meaning it has been taken into account. But then after appying a “save changes”, nothing happens and it goes back to the previous settings.

Tried to find any error reporting in the server log, but nothing campe up. Is there a bug or a specifc configuration I should set ?

Best regards,

Hi challet

Thanks for buying Casablanca.

We’ve had a look into your issue and we think you might be missing a step in the process. When you upload a new logo you’ll see a button called insert into post. Click on this button and then the Save Changes button on the Theme Options page.

Let me know how you go.

Cheers

Pete

localm2

localm2 Purchased

Hi Pete!

Any word on the update for WooCommerce to 2.5? I’d like to update the plugin but am concerned about any bugs with the theme.

Thanks!

Gabe Tuft www.bodyspartan.com

Hi Gabe

Update just released. Let me know how you go.

Cheers

Pete

Media29

Media29 Purchased

Hi, I have spotted an issue with the way the thumbnails are displaying. Firstly only on this particular excerpt (they’re fine on the single product page) the thumbnails of the images used in the product gallery are all the same. Secondly when I hover over using Firefox the images are blurred but they’re fine in Chrome. I am using Casablanca 1.3.7 & WooCommerce 2.5.2.

http://www.kevanjon.com/wp-content/uploads/2016/support/firefox.png
http://www.kevanjon.com/wp-content/uploads/2016/support/chrome.png

Hello Media29

We’ve had a look into this and we can’t replicate the problem. Also we can follow those links you provided.

Could I get you to send a link to a product that is misbehaving or a screenshot and can I check what version of firefox you are using?

Cheers

Pete

Media29

Media29 Purchased

Ahh my apologies. As time was of the essence we had to restore an older backup and re-import our new products and thus removing the links we sent you. Since I rolled back to an older version of WP, Woo & CasaBlanca it all is working again now. WP 4.4.2, Woo 2.5.2 & Casablanca latest version don’t seem to play well together.

Hello Media29

We’ve just released an update version of Casablanca

Let me know how you go.

Cheers

Pete

localm2

localm2 Purchased

Hi again,

In Firefox, the “Add to Cart” button is not showing up on the product pages. Please help!

http://bodyspartan.com/product/womans-sleeveless-hoodie/

Thank yoU!

Hi Gabe

We’ve just had a look and we can see ‘add to cart’ in Firefox. We chose Black, Large and up popped the Add to Cart button.

Can I check the version of Firefox you’re using?

Cheers

Pete

localm2

localm2 Purchased

Thanks for looking! It’s version 43.0.4. I updated and the issue is resolved. Thanks! Also, any word on updating WooCommerce? I’d like to do that and just want to make sure the theme is compatible.

Thanks again!

Great.

Sorry for the delay on the WooCommerce update issue. We’re hoping to issue and update to Casablanca next week.

Cheers

Pete

Hi there. I’m having problems similar to the above. The Product Gallery images repeat on the first click but are fine when you click through for more information. please click on 2nd product along to see what I mean – https://www.creativecone.co.uk/product-category/rebecca-handy/ Also the options drop down doesn’t work. I’m using Wordpress 4.4.2 and wooCommerce 2.5.2 thanks Emma

I’ve been throught the tutorials and I’m doing everything right. I deleted variations and started from scratch as you suggested. It just seems odd to me that it works fine when I switch to a different theme but not with this one. If you look at this page from woocommerse – https://support.woothemes.com/hc/en-us/articles/203112147-How-To-Get-Help Number 3 its says exactly what I’ve said above if it works on trenty sixteen its not a problem with woocommerse. Think I might have to look for another theme which is a shame as I really like the look of this one.

Hi Emma

We could look at your WP/WC settings for you if you like. You could PM me login details.

Cheers

Pete

Hi Pete Thank again for helping me with the above. The problem of the thumbnails reapeating seems to be happening again for some reason I’m using firefox https://www.creativecone.co.uk/product-category/caroline-scully/

localm2

localm2 Purchased

Hi Pete,

Since the update my customers have not been able to download my eBook. They continuously get the following error:

Fatal error: Call to undefined method WC_Order::get_downloadable_file_urls() in /home/bodyspar/public_html/wp-content/themes/Casablanca/woocommerce/order/order-details.php on line 59.

Can you please assist here?

Thank you,

Gabe Tuft

Hi Gabe

Sure thing. Can I just ask at what point they see that error? Is it once they have entered credit card info?

Cheers

Pete

Hi Pete,

Is there a way to remove the HTTP://SITE from the header?

Thanks in advance Stylianos Vasilakakis

Hi Stylianos

We think you might be missing a step in the process. When you upload a new logo you’ll see a button called Insert Into Post. Click on this button and then the Save Changes button on the Theme Options page.

Let me know how you go.

Cheers

Pete

Hi thanks for the fast response. I do click on “Insert to Post”, thats what I meant with “Use on Post” :)

Hi Stylianos

This sounds like a file permissions issue on your server. Some folders or files may not have the correct permissions and you’re unable to save changes. Here is a link to a article about WP file permissions that may help:https://codex.wordpress.org/Changing_File_Permissions

Cheers

Pete

localm2

localm2 Purchased

Hi guys,

Site is outputting the following error:

jquery.mb.player.js:1 Uncaught TypeError: Cannot read property ‘title’ of null

Please assist. Thank yoU!

Hi Gabe

Thanks for that. We’re taking a look in to it now.

Also, do you have a developer that built your site?

Cheers

Pete

localm2

localm2 Purchased

HI Pete,

We don’t but I had a PHP programmer that I contract with have a look for me since this was very urgent. Turns out is the mbplayer script that was bundled with the theme. He updated the script and it solved the error immediately.

You may want to add this to you list for the next theme update :)

Thank you, as always for your help!

Thanks very much Gabe.

Hello Pete. Quick question if you can help I will truly appreciate.. I would like to put a video instead of the slider in home page. There is any easy way? Custom CSS? If needed I will pay for your help. Thanks

Hi Nicole

Themeforest themes now have a limited support period. Would you like to extend the support for Casablanca? If so go to Download in Envato and then find Casablanca and then select the Purchase Support option.

Thanks

Pete

Hello Pete, sorry for late response I was away. I’ve sent you a PM from your Themeforest account! (and i’ve renew the support too!) thanks!! :)

Hi Nicole

Thanks for that.

To add video to the home page you need to go to Appearance>Theme Options>Header Options. Here you will see options for the background images and patterns. If you scroll down you’ll see the Header Video Options. Enter the share URL of the YouTube video that you would like to use – E.G. http://youtu.be/xgq3oIIZZrY.

Let me know how you go.

Cheers

Pete

Can the product list and checkout page be in 1 single column rather than two? on mobile devices?

Hi theimagestore

There isn’t a theme option for this so it would require some custom code I’m afraid.

It is something we’ll look at in the next update of Casablanca though.

Cheers

Pete

hello i´m a new user of your theme Casablanca, I downloaded the file and updown this in my worpress web page but i cant use pluggins or tools to build the page. i don´t now if the theme don´t infcorporate no one or somesing are wrong. Please help me. thanks

Hello muchagrafia

Thanks for choosing Casablanca!

Our theme works with plugins. Which ones are you having problems with?

Cheers

Pete

Hi Pete, good morning. I bought the theme Casablanca and uploaded it in my WordPress website (I used the option: “add a new theme”, in my wp-admin:”appearance menu”) and uploaded the Casablanca “.zip” file). Then, I activated the theme to start to work with it but, when I tried to activate the plugins, I could see that no plugins were installed. The plugin box was empty. When I downloaded the .zip file from EVANTO website, I chose the “all files and document” option but I can’t found the plugins which work with Casablanca Theme. Again, I downloaded the WordPress installation files but I’m having the same problem. I can’t found the plugins and I haven’t any file with which I can upload the plugin package or similar. I only can upload the Casablanca .zip file that installed the appearence items but it not installed any plugin or tools to work in my web. It only show a homepage (in working process) with any usabilities that I could see in the Theme’s preview, but not more, and it’s untouchable.

If you want, I can send you a photo. How could I send it for you? You will see that any plugin has been installed in my website after installed and activated the Casablanca Theme. Thanks for your attention. I hope your help.

Best regards.

Hello muchagrafia

Sorry that you are still having problems with your website. You can send me screenshots by using the email address on our Envato profile page.

Cheers

Pete

No matter what I do I can’t get a logo to upload in the theme option>general options, when I save settings the logo state reverts back to browse rather than show the selected file..I have the http address sitting on the front page…How can something so simple be that hard to do. Please advise..Tom

Hi Tom

Thanks for choosing Casablanca – hope you enjoy using it.

Here are some instructions that might help with your logo issue:

- Go to Appearance>Theme Options>General Options
- Click on Browse next to Logo Upload
- If you have already uploaded your logo click on the Media Library tab
- Click Show next to your logo
- Scroll down and click the Insert Into Post
- Click Save Changes

That should do it! Let me know how you go.

Cheers

Pete

Thanks Pete that doesn’t work, I figured it out you actually have to add a URL to it as well to get it to show…Thanks anyway, Tom

Hi Tom

Not sure what you mean there – are you using the Logo From URL option? But, anyway, glad you’ve figured it out.

Cheers

Pete

Hello, I am looking for a theme that would allow me to sell my video course(s). What I am hoping to accomplish is #1 allow users to view/buy my course(s) #2 users can login and view all the videos that are included in the course(s). Is this something this theme offers? If not, what theme would you recommend? Thanks in advance!

Hi Elijahpri

Thanks for considering Casablanca. The functionality that you’ve described isn’t built into Casablanca. Plugins are available to add videos to the product gallery (here’s one: https://wordpress.org/plugins/woocommerce-embed-videos-to-product-image-gallery/). You’ll probably also need a plugin to control the logging in functionality.

Hope that helps.

Pete

Hi guys,

Thanks for creating this lovely theme. I have 2 questions and kindly ask for your help:

1. Product image flip effect The lovely flip effect does not anymore. It used to be that on :hover the second product image shows up. Even in your live demo just the first image is flipping which does not make to much sense. Will you provide an update?

2. WooCommerce 2.6.1 Update Will you provide an update for WC 2.5 / 2.6.1 soon?

Best, Alex

Hi Alex

Thanks for the message – glad you like Casablanca.

We’re looking into the image flip issue now. I’ll update you shortly.

Cheers

Pete

Hi Pete, Hope things are going well. Do you have an update for me concerning a compatibility update for up2date WooCommerce as well as the “flip issue”? Would be great to know if you guys continue working on this template or not. Thx, Alex

Hi Alex

We’re looking into some compatibility issue now. We hope to have an update very soon.

Cheers

Pete

How do you take the social icons off the product pages?

Hi Tom

Sorry – we missed that request.

You can change the social media links on product pages by going to Appearance>Editor and finding content-single-product.php. In this file you will see this: <?php rootsSocialIcons( array(‘title’ => true, ‘googleplus’ => true, ‘facebook’ => true, ‘twitter’ => true, ‘pinterest’ => true) ); ?>

You can change any or all of them from true to false.

Hope that helps

Pete

I have changed them to false in the content-single-product.php and they still show…I have cleared cache etc and the icons still appear? Please advise…Tom

Hi Tom

No problem – happy to help.

Have you tried removing the code altogether?

This is isn’t a theme option so it’ll take some manual customisation of the code. I’d recommend getting your developer involved if you’re not confident in that department.

Let me know how you go.

Cheers

Pete

Hello,

I’ve installed your theme (Casablanca) and although it looks beautiful, it is simply not up to date and the most difficult of the last 5 themes that I’ve used for me to implement efficiently. I would like to kindly ask for a refund in exchange for the license to this theme – this was a recent purchase and was not made live.

Best Regards,

Jon Lawson

Hi Jon

Thanks for giving Casablanca a try – and I’m glad you think it looks beautiful.

Sorry that it hasn’t worked out for you.

Cheers

Pete

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