All my product pages are suddenly showing the same image over and over again. Just started this morning. Haven’t changed or added anything.
Please help! Thanks!
Did WordPress or WooCommerce auto update? Can you let me know what versions you are running?
Yes, I believe so.
Thanks for that.
Looks like the latest version of WP doesn’t like the way the product images are handled. We’ve made a new version of Casablanca and it has been submitted to Theme Forest – just waiting for approval. You should get a notification when it is available.
Thanks for bringing this one to our attention.
Thanks Pete! Problem solved with that update
Hey Pete. New problem. No one can check out. They keep getting this error when they hit proceed to checkout>
“Fatal error: Call to a member function show_messages() on a non-object in /home/bodyspar/public_html/wp-content/themes/Casablanca/woocommerce/checkout/cart-errors.php on line 14”
Sorry to hear you have another problem.
We’ve just checked out your site and we’re able to proceed to checkout ok. Did you fix the issue?
Everything ended up being good. ALSO – just saw a WooCommerce update to 2.5.0. Is the theme capable of handling that update right now? Last time it threw us off a little and I just wanted to check before I updated.
Great – thanks for that Gabe.
We’re currently testing WC 2.5 and will release an update if necessary.
I find myself unable to set or upload a new logo (in Theme Options > General Oprions) or a new background (in Theme Options > Header Options).
For both of them, after selecting an item (upload form computer or picking one from the media librray), the “browse” button change to “remove upload”, meaning it has been taken into account.
But then after appying a “save changes”, nothing happens and it goes back to the previous settings.
Tried to find any error reporting in the server log, but nothing campe up.
Is there a bug or a specifc configuration I should set ?
Thanks for buying Casablanca.
We’ve had a look into your issue and we think you might be missing a step in the process. When you upload a new logo you’ll see a button called insert into post. Click on this button and then the Save Changes button on the Theme Options page.
Let me know how you go.
Any word on the update for WooCommerce to 2.5? I’d like to update the plugin but am concerned about any bugs with the theme.
Update just released. Let me know how you go.
Hi, I have spotted an issue with the way the thumbnails are displaying. Firstly only on this particular excerpt (they’re fine on the single product page) the thumbnails of the images used in the product gallery are all the same. Secondly when I hover over using Firefox the images are blurred but they’re fine in Chrome. I am using Casablanca 1.3.7 & WooCommerce 2.5.2.
I have also noticed that when hovering over a product image on the category page, the effect doesn’t properly swap the image – it just shows the same image
We’ve had a look into this and we can’t replicate the problem. Also we can follow those links you provided.
Could I get you to send a link to a product that is misbehaving or a screenshot and can I check what version of firefox you are using?
Ahh my apologies. As time was of the essence we had to restore an older backup and re-import our new products and thus removing the links we sent you. Since I rolled back to an older version of WP, Woo & CasaBlanca it all is working again now. WP 4.4.2, Woo 2.5.2 & Casablanca latest version don’t seem to play well together.
We’ve just released an update version of Casablanca
In Firefox, the “Add to Cart” button is not showing up on the product pages. Please help!
We’ve just had a look and we can see ‘add to cart’ in Firefox. We chose Black, Large and up popped the Add to Cart button.
Can I check the version of Firefox you’re using?
Thanks for looking! It’s version 43.0.4. I updated and the issue is resolved. Thanks! Also, any word on updating WooCommerce? I’d like to do that and just want to make sure the theme is compatible.
Sorry for the delay on the WooCommerce update issue. We’re hoping to issue and update to Casablanca next week.
Hi there. I’m having problems similar to the above. The Product Gallery images repeat on the first click but are fine when you click through for more information. please click on 2nd product along to see what I mean – https://www.creativecone.co.uk/product-category/rebecca-handy/
Also the options drop down doesn’t work.
I’m using Wordpress 4.4.2 and wooCommerce 2.5.2 thanks Emma
Hi Has anyone seen this please?
We’re just finishing off a Casablanca update that will include WC 2.5.2 support which should address the thumbnail issue.
I don’t think the options drop down issue is related to the new version of WC though. I think it’s more likely something not quite right with how you have set them up in WC. Here is a link to WCs documentation on this subject. Let me know if it helps.
Strange I’ve had no problems up until this point. I’ll have a read through maybe something’s changed in the updates. ta
I’ve just activated the template twenty sixteen and the options drop down worked fine. Does that mean it’s this template that is at fault? There’s a note at the top of the page that says – Your theme (Casablanca) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. I don’t know if this is the problem I’m not sure what this means. Thanks Emma
We’ve just released a new version of Casablanca for WP 4.4.x and WC 2.5.x
Let me know if that fixes your issues.
The message in relation to outdated copies of template files appears because we have kept in some old files to make the theme backward compatible with earlier versions of WC. We’ve decided to ditch this for the next release of Casablanca which will be available within the next few weeks.
I’ve updated and it’s solved the repeated thumbnail problem but the options drop down still isn’t working https://www.creativecone.co.uk/product/birthstone-swarovski-crystal-dragonfly-pendants/
Good to hear the thumbnail issue is solved.
I think there is something wrong with your product variations set up in WooCommerce. The product option feature is working fine in Casablanca.
I’ve been throught the tutorials and I’m doing everything right. I deleted variations and started from scratch as you suggested. It just seems odd to me that it works fine when I switch to a different theme but not with this one. If you look at this page from woocommerse – https://support.woothemes.com/hc/en-us/articles/203112147-How-To-Get-Help Number 3 its says exactly what I’ve said above if it works on trenty sixteen its not a problem with woocommerse. Think I might have to look for another theme which is a shame as I really like the look of this one.
We could look at your WP/WC settings for you if you like. You could PM me login details.
Hi Pete Thank again for helping me with the above. The problem of the thumbnails reapeating seems to be happening again for some reason I’m using firefox https://www.creativecone.co.uk/product-category/caroline-scully/
Since the update my customers have not been able to download my eBook. They continuously get the following error:
Fatal error: Call to undefined method WC_Order::get_downloadable_file_urls() in /home/bodyspar/public_html/wp-content/themes/Casablanca/woocommerce/order/order-details.php on line 59.
Can you please assist here?
Sure thing. Can I just ask at what point they see that error? Is it once they have entered credit card info?
Is there a way to remove the HTTP://SITE from the header?
Thanks in advance
This is where your logo should appear. Have you uploaded one? If not you’ll need to go to Appearance>Theme Options>General Options>Logo Upload.
Let me know how you go with that.
When I upload my picture logo and click on “Use on Post” it replaces Upload with “Remove Upload”, I save the settings (I get the message “Settings Saved!”) and visit my page. But still there is a link there. After visiting Theme Options again I get the option to upload my logo. Its seems that it doesn’t save the settings
Same thing is happening with the Header Background, I have to change the actual girl-in-the-field.jpg from the themes folder (/resources/img/patterns/) to change the image.
Also I hopped that the problem with the thumbnails for the products (Image Gallery) will been fixed with the update, but It keeps happening.
We think you might be missing a step in the process. When you upload a new logo you’ll see a button called Insert Into Post. Click on this button and then the Save Changes button on the Theme Options page.
Hi thanks for the fast response.
I do click on “Insert to Post”, thats what I meant with “Use on Post”
This sounds like a file permissions issue on your server. Some folders or files may not have the correct permissions and you’re unable to save changes. Here is a link to a article about WP file permissions that may help:https://codex.wordpress.org/Changing_File_Permissions
Site is outputting the following error:
jquery.mb.player.js:1 Uncaught TypeError: Cannot read property ‘title’ of null
Please assist. Thank yoU!
Where is the error showing on your site?
Getting thrown here: http://bodyspartan.com/arm-workout-massive-growth/
We can’t see the error on that page – do we need to hover/click on anything?
I clicked around the site on several different pages; all showed the same error. It appears several seconds after the page appears to have finished loading; as it’s trying to queue up the video background in the header area of the site.
I created a screencast showing this when navigating around the site that might help your developer: http://quick.as/Q2rPhn5YZ
Thanks for that. We’re taking a look in to it now.
Also, do you have a developer that built your site?
We don’t but I had a PHP programmer that I contract with have a look for me since this was very urgent. Turns out is the mbplayer script that was bundled with the theme. He updated the script and it solved the error immediately.
You may want to add this to you list for the next theme update
Thank you, as always for your help!
Thanks very much Gabe.
Hello Pete. Quick question if you can help I will truly appreciate.. I would like to put a video instead of the slider in home page. There is any easy way? Custom CSS? If needed I will pay for your help. Thanks
Themeforest themes now have a limited support period. Would you like to extend the support for Casablanca? If so go to Download in Envato and then find Casablanca and then select the Purchase Support option.
Hello Pete, sorry for late response I was away. I’ve sent you a PM from your Themeforest account! (and i’ve renew the support too!) thanks!!
To add video to the home page you need to go to Appearance>Theme Options>Header Options. Here you will see options for the background images and patterns. If you scroll down you’ll see the Header Video Options. Enter the share URL of the YouTube video that you would like to use – E.G. http://youtu.be/xgq3oIIZZrY.
Can the product list and checkout page be in 1 single column rather than two? on mobile devices?
There isn’t a theme option for this so it would require some custom code I’m afraid.
It is something we’ll look at in the next update of Casablanca though.
hello i´m a new user of your theme Casablanca, I downloaded the file and updown this in my worpress web page but i cant use pluggins or tools to build the page. i don´t now if the theme don´t infcorporate no one or somesing are wrong. Please help me. thanks
Thanks for choosing Casablanca!
Our theme works with plugins. Which ones are you having problems with?
Hi Pete, good morning.
I bought the theme Casablanca and uploaded it in my WordPress website (I used the option: “add a new theme”, in my wp-admin:”appearance menu”) and uploaded the Casablanca “.zip” file). Then, I activated the theme to start to work with it but, when I tried to activate the plugins, I could see that no plugins were installed. The plugin box was empty.
When I downloaded the .zip file from EVANTO website, I chose the “all files and document” option but I can’t found the plugins which work with Casablanca Theme. Again, I downloaded the WordPress installation files but I’m having the same problem. I can’t found the plugins and I haven’t any file with which I can upload the plugin package or similar. I only can upload the Casablanca .zip file that installed the appearence items but it not installed any plugin or tools to work in my web. It only show a homepage (in working process) with any usabilities that I could see in the Theme’s preview, but not more, and it’s untouchable.
If you want, I can send you a photo. How could I send it for you? You will see that any plugin has been installed in my website after installed and activated the Casablanca Theme.
Thanks for your attention. I hope your help.
Sorry that you are still having problems with your website. You can send me screenshots by using the email address on our Envato profile page.
No matter what I do I can’t get a logo to upload in the theme option>general options, when I save settings the logo state reverts back to browse rather than show the selected file..I have the http address sitting on the front page…How can something so simple be that hard to do. Please advise..Tom
Thanks for choosing Casablanca – hope you enjoy using it.
Here are some instructions that might help with your logo issue:
- Go to Appearance>Theme Options>General Options
- Click on Browse next to Logo Upload
- If you have already uploaded your logo click on the Media Library tab
- Click Show next to your logo
- Scroll down and click the Insert Into Post
- Click Save Changes
That should do it! Let me know how you go.
Thanks Pete that doesn’t work, I figured it out you actually have to add a URL to it as well to get it to show…Thanks anyway, Tom
Not sure what you mean there – are you using the Logo From URL option? But, anyway, glad you’ve figured it out.
Hello, I am looking for a theme that would allow me to sell my video course(s). What I am hoping to accomplish is #1 allow users to view/buy my course(s) #2 users can login and view all the videos that are included in the course(s). Is this something this theme offers? If not, what theme would you recommend? Thanks in advance!
Thanks for considering Casablanca. The functionality that you’ve described isn’t built into Casablanca. Plugins are available to add videos to the product gallery (here’s one: https://wordpress.org/plugins/woocommerce-embed-videos-to-product-image-gallery/). You’ll probably also need a plugin to control the logging in functionality.
Hope that helps.
Thanks for creating this lovely theme. I have 2 questions and kindly ask for your help:
1. Product image flip effect
The lovely flip effect does not anymore. It used to be that on :hover the second product image shows up. Even in your live demo just the first image is flipping which does not make to much sense. Will you provide an update?
2. WooCommerce 2.6.1 Update
Will you provide an update for WC 2.5 / 2.6.1 soon?
Thanks for the message – glad you like Casablanca.
We’re looking into the image flip issue now. I’ll update you shortly.
Hi Pete, Hope things are going well. Do you have an update for me concerning a compatibility update for up2date WooCommerce as well as the “flip issue”? Would be great to know if you guys continue working on this template or not. Thx, Alex
We’re looking into some compatibility issue now. We hope to have an update very soon.
How do you take the social icons off the product pages?
Sorry – we missed that request.
You can change any or all of them from true to false.
Hope that helps
I have changed them to false in the content-single-product.php and they still show…I have cleared cache etc and the icons still appear? Please advise…Tom
No problem – happy to help.
Have you tried removing the code altogether?
This is isn’t a theme option so it’ll take some manual customisation of the code. I’d recommend getting your developer involved if you’re not confident in that department.
I’ve installed your theme (Casablanca) and although it looks beautiful, it is simply not up to date and the most difficult of the last 5 themes that I’ve used for me to implement efficiently. I would like to kindly ask for a refund in exchange for the license to this theme – this was a recent purchase and was not made live.
Thanks for giving Casablanca a try – and I’m glad you think it looks beautiful.
Sorry that it hasn’t worked out for you.
Trying to install..downloaded the install wordpress files only but showing failure notice..can you send the zip file to firstname.lastname@example.org?
So sorry for the slow reply – we completely missed your message.
Do you still have a problem installing the theme? What is the error message you see?
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